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Content Filtering Services

Protect your internet traffic and securely access the internet.

EOTSS End User and IT Service Support

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Support for Commonwealth end users and IT support personnel

The Details   of Content Filtering Services

Features   for Content Filtering Services

For more information on Content Filtering Services, please visit our Web Content Filtering Service site on mass.gov.

1) Web Content Filtering by Category: 

Filter a category of web content. 

You may request filtering to allow/deny access to a category or sub-category of web content.   

2) Allow/Deny Site URLs: 

Filter a specific URL/site. 

Allow: allow a list of web site addresses included in a content filtering category normally blocked that your agency/Secretariat wants to allow. For example: blocking all gambling sites, but allowing the Massachusetts State Lottery web site (which is considered a gambling site). 

Deny: block a list of web site addresses included in a content filtering category normally allowed that your agency/Secretariat wants to block. For example: allowing online shopping sites for agency/Secretariat procurement purposes, but blocking the Amazon web site. 

3) Device Grouping: 

Filter a type of device. 

Filter by type of device when the device does not support user authentication (there is no “user” assigned to the device), like a server. 

Device Grouping logically groups types of devices that you may choose to allow or block. Device types include: Internet of Things (IoT); Servers; Desktop(s); Other. For example, a Smart TV, Multifunction printer and Pitney Bowes postage machine are all Internet of things devices (IoT).

How to request   Content Filtering Services

Who can request?

Designated Security Officers (DSOs) ONLY - will request on behalf of Commonwealth employees and their authorized business partners, whether or not currently supported by EOTSS.

How?

Request service via a ServiceNow request

Contact   for Content Filtering Services

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