Skip to main content

Office of Security and Operations

Supporting Commonwealth end users and IT support personnel across the state, managing software, hardware, voice, and connectivity support.

About The Office of Security and Operations

The Office of Security and Operations is composed of the End User Services, Network and Security Services, Voice and Communication Services, Cybersecurity Operation Services, Datacenter Services, Hosting Operation Services and IT Service Management teams.  These teams support all Executive Branch Agencies along with several Constitutional Offices and Independent Agencies.

Services and Information

EOTSS End User Support Services
End User Support Services
End User Support Services 
Request IT Support or Services
Request IT Support or Services 
ServiceNow
ServiceNow Platform 
Network Security Services
Network Security Services 
EOTSS Enterprise Policies and Standards
Technology Standards & Guidelines 

What would you like to do?

Find out how we support your Agency/Secretariat  View the EOTSS Product and Service Catalog  Learn more about how we're streamlining IT support 

Related organizations

Contact Us

Online

ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email MassGov@service-now.com

Phone

EOTSS End User IT Service Desk (844) 435-7629

Support for Commonwealth end users and IT support personnel

 

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback