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Contact Information
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The Details of Existing Virtual Gateway Users
What you need for Existing Virtual Gateway Users
Once the forms are complete, your organization will be eligible for EIM/ESM user training and other "go live" activities.
Each provider organization deploying EIM/ESM is assigned a Deployment Contact who supports implementation and ongoing activities. Your Deployment Contact works with your organization before and after you "go-live" with EIM/ESM.
The EIM/ESM Provider Orientation document provides more information about the EIM/ESM service. You may also consult EIM/ESM Announcements and Newsletters to learn more.
How to enroll Existing Virtual Gateway Users
Please e-mail the Organization Management Template - Form D and the User Request Form to: VirtualGatewayDeployment@state.ma.us and keep a signed copy of the User Request Form for your records.
Next steps for Existing Virtual Gateway Users
Returning Completed EIM/ESM Forms
Please mail the EIM/ESM Rider - Form C to:
EOHHS Virtual Gateway Operations – IDM Operations
100 Hancock Street, 5th Floor
Quincy, MA 02171
If you have any questions or need additional assistance, please do not hesitate to contact Virtual Gateway Customer Service at 1-800-421-0938.
We are pleased to be working with your organization.
More info for Existing Virtual Gateway Users
Welcome Package
Documents below under Dowloads