File a complaint about a nurse

Complete a Complaint Form and submit it to the Board.

Bureau of Health Professions Licensure

The Details of File a complaint about a nurse

What you need for File a complaint about a nurse

Be specific in your complaint description. Please include the following information about the incident you are reporting:

  • The nurse's name
  • The nurse's license number, if you have it
  • Location
  • Date
  • Any documentation to support your complaint, such as medical records
  • Your contact information

Use a separate Complaint Form for each nurse named in the complaint.

Anonymous complaints

We may, at our discretion, investigate an anonymous complaint if:

  • The complaint is in writing
  • The complaint allegations constitute violations of law or regulations warranting Board action
  • Preliminary inquiry reveals enough information to determine that the allegations may be true.
  • Proving the allegations does not need the identification and/or testimony of the person filing the complaint.

How to file File a complaint about a nurse

Complete the Nursing Complaint Form and attach supporting documents.

Mail to:

Bureau of Health Professions Licensure
Attn:  Office of Public Protection
250 Washington Street
3rd Floor
Boston, MA 02108

More info for File a complaint about a nurse

A complaint can be filed against a nurse who may have violated standards of professional conduct.

Grounds for complaints may include:

  • Negligence
  • Practice beyond the scope of licensure
  • Fraud
  • Obtaining a license by fraudulent means
  • Practicing while impaired by alcohol or drugs
  • Sexual misconduct
  • Practicing while license is expired
  • Practicing without a license

The Board does not investigate issues related to billing and fee disputes.

After you file the complaint

After a written complaint is received and processed by the Office of Public Protection, Board staff will review the complaint. If the matter falls within the Board's jurisdiction, the Office of Public Protection will notify you and an investigation will begin. We will provide a copy of the complaint to the licensee.

The investigation may include interviews with you, the nurse, and other appropriate individuals, as well as on-site visits to health care facilities to review records and make observations.

Downloads for File a complaint about a nurse

Contact for File a complaint about a nurse

Address
250 Washington Street, Boston, MA 02108
Fax
Board of Registration in Nursing 617-973-0984
Board of Registration in Nursing - SARP 617-887-8786
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