File a complaint against an OPSI licensee

Fill out and submit the right form for the type of complaint you’re making: 

• Use a General Complaint form to file a complaint against a person licensed by OPSI who does not hold a construction supervisor or elevator contractor license
  • If possible, state the Massachusetts General Laws and\or Code of Massachusetts Regulations (CMR) that were violated 
• Use a Construction Supervisor License (CSL) Complaint form to file a complaint against someone with a CSL
  • All complaints must include a statement that a CSL holder has violated at least one part of the Massachusetts State Building Code (780 CMR) 
• Use a Registered Elevator Contractor Complaint form to file a complaint against someone with an elevator contractor license
  • All complaints must include a statement that a registered elevator contractor has violated at least one part of M.G.L. c. 143 or the Massachusetts Elevator Regulations found at 524 CMR 1.00 et seq. 
• Use the Building Official Complaint form to file a complaint against someone with a Building Official license.

For all forms and complaints, please note the following: 

• All parts of the form must be completed. Incomplete forms will not be reviewed and will be returned. 

• Not all complaints result in a hearing. You will be notified in writing of any hearings scheduled for the person named in your complaint. 

• You will not receive money for filing a complaint 

• Your complaint may result in disciplinary action against the license of the person named in your complaint 

• Include any additional documents you would like reviewed as part of your complaint. Examples include:

  • Copies of cancelled checks or receipts for payments to the licensee  

  • Photographs 

  • A copy of a contract 

  • Copies of any relevant court judgments or documents 

  • Copies of any correspondence with the licensee, or any other party, regarding the contract or the complaint