File a complaint against an OPSI licensee

Fill out and submit the right form for the type of complaint you’re making: 

• Use a General Complaint form to file a complaint against a person licensed by OPSI who does not hold a construction supervisor or elevator contractor license
  • If possible, state the Massachusetts General Laws and\or Code of Massachusetts Regulations (CMR) that were violated
• Use a Construction Supervisor License (CSL) Complaint form to file a complaint against someone with a CSL
  • All complaints must include a statement that a CSL holder has violated at least one part of the Massachusetts State Building Code (780 CMR)
• Use a Registered Elevator Contractor Complaint form to file a complaint against someone with an elevator contractor license
  • All complaints must include a statement that a registered elevator contractor has violated at least one part of M.G.L. c. 143 or the Massachusetts Elevator Regulations found at 524 CMR 1.00 et seq.
• To file a complaint against a licensed Building Official, use the Building Official Complaint form.
  • Before registering a complaint, we urge you to speak with and\or register concerns with the appropriate municipal authority.
  • Important: The Building Official Complaint form cannot be used to override a building inspector’s decision or request compensation.
    • To appeal an interpretation, order, requirement, direction, or failure to act by a licensed Building Official regarding to the Building Code,  contact the Building Code Appeals Board (BCAB) Building Code Appeals Board (BCAB) | Mass.gov
    • For ethics or conflict of interest concerns, contact the Massachusetts State Ethics Commission.
    • For zoning matters, contact your local city or town
• The Building Official Certification Committee does not provide legal services or advice.  If you need help understanding your rights, consult an attorney. The attorneys at the Division of Occupational Licensure do not and cannot represent you in your complaint.

For all forms and complaints, please note the following: 

• All parts of the form must be completed. Incomplete forms will not be reviewed and will be returned. 

• Not all complaints result in a hearing. You will be notified in writing of any hearings scheduled for the person named in your complaint. 

• You will not receive money for filing a complaint 

• Your complaint may result in disciplinary action against the license of the person named in your complaint 

• Include any additional documents you would like reviewed as part of your complaint. Examples include:

  • Copies of cancelled checks or receipts for payments to the licensee  

  • Photographs 

  • A copy of a contract 

  • Copies of any relevant court judgments or documents 

  • Copies of any correspondence with the licensee, or any other party, regarding the contract or the complaint