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File a Complaint with the OCA

How to submit a complaint via phone, email, online, and mail.

Office of the Child Advocate

The Details of File a Complaint with the OCA

What you need for File a Complaint with the OCA

Before submitting a complaint to the OCA, please review the information below.  It lists what the OCA can and cannot do to help resolve complaints and concerns.

What the OCA can do:

  • Offer options to help resolve the issue within the state agency that is involved
  • Provide information and resources to help resolve the issue
  • Help navigate complex service systems

What the OCA cannot do:

  • Provide direct advocacy services
  • Assign individual advocates to adults or children
  • Give legal advice
  • Substitute our judgment for that of an agency or the courts
  • Intervene in any criminal or civil proceeding, or any criminal investigations
  • Investigate allegations of abuse or neglect

If you suspect a child is being abused or neglected, please contact the Child-at Risk hotline at 1-800-792-5200.

How to file File a Complaint with the OCA

The OCA Complaint Line is open Monday-Friday from 9AM to 5PM.

Phone: 617-979-8360

Email your complaint to the OCA at childadvocate@state.ma.us or by using our online complaint form: 

https://oca.force.com/s/oca-casewebform

Mail your complaint to our office:

Office of the Child Advocate

1 Ashburton Place, 5th Floor

Boston, MA 02108

Contact for File a Complaint with the OCA

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