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File a Complaint with the OCA

How to submit a complaint via phone, email, online form, and U.S. mail.

Office of the Child Advocate

Phone

Note: During the Covid-19 pandemic the OCA Complaint Line is receiving a high volume of calls and emails. If you contacted us and have not received a response after more than 3 business days, please call our main office number below.

For all OCA phone lines our hours are Monday through Friday, 9:00 AM to 5:00 PM

The Details of File a Complaint with the OCA

What you need for File a Complaint with the OCA

Before submitting a complaint to the OCA, please review the information below.  It lists what the OCA can and cannot do to help resolve complaints and concerns.

What the OCA can do:

  • Offer options to help resolve the issue within the state agency that is involved
  • Provide information and resources to help resolve the issue
  • Help navigate complex service systems

What the OCA cannot do:

  • Provide direct advocacy services
  • Assign individual advocates to adults or children
  • Give legal advice
  • Substitute our judgment for that of an agency or the courts
  • Intervene in any criminal or civil proceeding, or any criminal investigations
  • Investigate allegations of abuse or neglect

If you suspect a child is being abused or neglected, please contact the Child-at Risk hotline at 1-800-792-5200.

How to submit File a Complaint with the OCA

OCA Complaint Line calls are returned during business hours, Monday through Friday from 9:00 AM to 5:00 PM. Messages can be left at any time. Staff are working remotely and can only return calls when a message includes the telephone number.

Dial 617-979-8360 and provide your name, telephone number, and a brief description of the reason for your call.

Please Note: During the Covid-19 pandemic we are receiving a high volume of calls, emails, and online forms for the OCA Complaint Line. If you contacted our office and have not received a response after two to three business days, please call again or send an email to childadvocate@mass.gov. We appreciate your patience and understanding.

Email your complaint to childadvocate@mass.gov

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Click the link to fill out the online complaint form: https://oca.force.com/s/oca-casewebform

Please Note: During the Covid-19 pandemic we are receiving a high volume of calls, emails, and online forms for the OCA Complaint Line. If you contacted our office and have not received a response after two to three business days, please call 617-979-8360 or send an email to childadvocate@mass.gov. We appreciate your patience and understanding.

Mail your complaint to our office:

Office of the Child Advocate
One Ashburton Place, 5th Floor
Boston, MA 02108

Please Note: During the Covid-19 pandemic there have been delays in postal deliveries. If you send a letter please allow at least two weeks for us to call you. You can also call 617-979-8360 or send an email to childadvocate@mass.gov. We appreciate your patience and understanding.

Contact for File a Complaint with the OCA

Address
One Ashburton Place, 5th Floor, Boston, MA 02108
Phone

Note: During the Covid-19 pandemic the OCA Complaint Line is receiving a high volume of calls and emails. If you contacted us and have not received a response after more than 3 business days, please call our main office number below.

For all OCA phone lines our hours are Monday through Friday, 9:00 AM to 5:00 PM

Fax
(617) 979-8379
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