The Office of the Child Advocate (OCA) is an independent executive branch agency with oversight and ombudsperson responsibilities, established by the Massachusetts Legislature in 2008.
For all OCA phone lines our hours are Monday through Friday, 9:00 AM to 5:00 PM (closed on State and Federal holidays)
Who we serve
The OCA’s mission is to ensure that children receive appropriate, timely and quality state services, with a particular focus on ensuring that the Commonwealth’s most vulnerable and at-risk children have the opportunity to thrive. Through collaboration with public and private stakeholders, the OCA identifies gaps in state services and recommends improvements in policy, practice, regulation, and/or law. The OCA also serves as a resource for families who are receiving, or are eligible to receive, services from the Commonwealth.
Interested in receiving the OCA's quarterly newsletter? Sign up here.
The Office of the Child Advocate is separate from the DCF Ombudsman’s Office. For more information: https://www.mass.gov/service-details/more-about-the-dcf-office-of-the-ombudsman.
To report suspected child abuse or neglect, please see the Department of Children and Families for phone numbers and instructions:
Please send all Public Records requests to Crissy Goldman at firstname.lastname@example.org
Direct press inquiries to Ari.Fertig@mass.gov