The OCA works to ensure Massachusetts state agencies provide children with quality services and that children receiving services are protected from harm. We work with families, legislators, social workers, and other professionals to improve state services for children and families.
Note: During the Covid-19 pandemic the OCA Complaint Line is receiving a high volume of calls and emails. If you contacted us and have not received a response after more than 3 business days, please call our main office number below.
For all OCA phone lines our hours are Monday through Friday, 9:00 AM to 5:00 PM (closed on State and Federal holidays)
Who we serve
The OCA is an independent agency that serves children and families across the Commonwealth. Our goal is to ensure all children receive appropriate, timely and quality services. The OCA collects and analyzes data and makes recommendations to legislators and professionals to improve these services. We also take complaints and provide information to families who receive state services.
The Office of the Child Advocate is separate from the DCF Ombudsman’s Office. For more information: https://www.mass.gov/service-details/more-about-the-dcf-office-of-the-ombudsman.
To report suspected child abuse or neglect, please see the Department of Children and Families for phone numbers and instructions:
Please send all Public Records requests to Crissy Goldman at firstname.lastname@example.org.
Direct press inquiries to Jessie.Brunelle@mass.gov