Contact Us
Address
One Ashburton Place, 5th Floor, Boston, MA 02108
Phone
Complaint Line
(617) 979-8360
Note: During the Covid-19 pandemic the OCA Complaint Line is receiving a high volume of calls and emails. If you contacted us and have not received a response after more than 3 business days, please call our main office number below.
Main Office
(617) 979-8374
Toll Free
(866) 790-3690
For all OCA phone lines our hours are Monday through Friday, 9:00 AM to 5:00 PM
Fax
(617) 979-8379
Who we serve
The OCA is an independent agency that serves children and families across the Commonwealth. Our goal is to ensure all children receive appropriate, timely and quality services. The OCA collects and analyzes data and makes recommendations to legislators and professionals to improve these services. We also take complaints and provide information to families who receive state services.
The Office of the Child Advocate is separate from the DCF Ombudsman’s Office. For more information: https://www.mass.gov/service-details/more-about-the-dcf-office-of-the-ombudsman.
To report suspected child abuse or neglect, please see the Department of Children and Families for phone numbers and instructions:
https://www.mass.gov/how-to/report-child-abuse-or-neglect.
Please send all Public Records requests to Crissy Goldman at childadvocate@mass.gov.
Direct press inquiries to Jessie.Brunelle@mass.gov.