Contact Us
Address
One Ashburton Place, 5th Floor, Boston, MA 02108
Phone
Complaint Line
(617) 979-8360
Main
(617) 979-8374
Toll Free
(866) 790-3690
All phone lines open M-F 9am-5pm
Fax
(617) 979-8379
Who we serve
The OCA is an independent agency that serves children and families across the Commonwealth. Our goal is to ensure all children receive appropriate, timely and quality services. The OCA collects and analyzes data and makes recommendations to legislators and professionals to improve these services. We also take complaints and provide information to families who receive state services.
The Office of the Child Advocate is separate from the DCF Ombudsman’s Office. Please visit the DCF Ombudsman’s Office website for more information: https://www.mass.gov/service-details/more-about-the-dcf-office-of-the-ombudsman.
To report suspected child abuse or neglect, please contact the Department of Children and Families at 1-800-792-5200.
Please send all Public Records requests to Crissy Goldman at childadvocate@mass.gov.