Office of the Child Advocate (OCA)

The OCA works to ensure Massachusetts state agencies provide children with quality services and that children receiving services are protected from harm. We work with families, legislators, social workers, and other professionals to improve state services for children and families.

Messages from the OCA

The Office of the Child Advocate stands in solidarity with the Black Lives Matter movement and those in our community demanding systematic change. We believe this moment calls for all organizations – ours included – to reflect, re-assess, and identify ways we can do more to help ensure an equitable society.

The OCA is responsible for ensuring that children in the Commonwealth receive timely, safe and effective services from state agencies. At the core of that mission is the imperative that all children have an equal opportunity to thrive – which means our work requires that we address the racial and ethnic disparities that all too often restrict the opportunities of children and families of color.

The OCA reaffirms its commitment to promoting racial equity openly and actively in our work, including identifying and drawing attention to disparities experienced by impacted communities and recommending policy changes to reduce these disparities with the goal of breaking-down the systemic barriers of disparate treatment and disparate effects that prevent children from thriving.

We All Need Help Sometimes

The OCA and UMass Medical have put together a public information campaign to inform families about state resources that are available during the COVID-19 outbreak. Please share these graphics on social media, or print them out and share within your community. These materials are available in multiple languages.

We All Need Help Sometimes 

Contact Us

Office of the Child Advocate Logo


One Ashburton Place, 5th Floor, Boston, MA 02108


Complaint Line (617) 979-8360
Toll Free (866) 790-3690

All phone lines open M-F 9am-5pm


(617) 979-8379

Who we serve

The OCA is an independent agency that serves children and families across the Commonwealth. Our goal is to ensure all children receive appropriate, timely and quality services. The OCA collects and analyzes data and makes recommendations to legislators and professionals to improve these services. We also take complaints and provide information to families who receive state services.

The Office of the Child Advocate is separate from the DCF Ombudsman’s Office. Please visit the DCF Ombudsman’s Office website for more information:

To report suspected child abuse or neglect, please contact the Department of Children and Families at 1-800-792-5200.

Please send all Public Records requests to Crissy Goldman at 

Recent news & announcements from Office of the Child Advocate


Messages from the OCA ~ June 19, 2020 

6/19/2020 Office of the Child Advocate

"The OCA reaffirms its commitment to promoting racial equity openly and actively in our work..."

Upcoming Events from Office of the Child Advocate