Office of the Child Advocate (OCA)

The OCA works to ensure Massachusetts state agencies provide children with quality services and that children receiving services are protected from harm. We work with families, legislators, social workers, and other professionals to improve state services for children and families.

We All Need Help Sometimes

The OCA and UMass Medical have put together a public information campaign to inform families about state resources that are available during the COVID-19 outbreak. Please share these graphics on social media, or print them out and share within your community. These materials are available in multiple languages.

We All Need Help Sometimes 

Contact Us

Office of the Child Advocate Logo


One Ashburton Place, 5th Floor, Boston, MA 02108


Complaint Line (617) 979-8360
Toll Free (866) 790-3690

All phone lines open M-F 9am-5pm


(617) 979-8379

Who we serve

The OCA is an independent agency that serves children and families across the Commonwealth. Our goal is to ensure all children receive appropriate, timely and quality services. The OCA collects and analyzes data and makes recommendations to legislators and professionals to improve these services. We also take complaints and provide information to families who receive state services.

The Office of the Child Advocate is separate from the DCF Ombudsman’s Office. For more information:

To report suspected child abuse or neglect, please see the Department of Children and Families for phone numbers and instructions:

Please send all Public Records requests to Crissy Goldman at 

Recent news & announcements from Office of the Child Advocate


Messages from the OCA ~ June 19, 2020 

6/19/2020 Office of the Child Advocate

"The OCA reaffirms its commitment to promoting racial equity openly and actively in our work..."

Upcoming Events from Office of the Child Advocate