Office of the Child Advocate (OCA)

The OCA works to ensure Massachusetts state agencies provide children with quality services and that children receiving services are protected from harm. We work with families, legislators, social workers, and other professionals to improve state services for children and families.

Contact Us

Office of the Child Advocate Logo


One Ashburton Place, 5th Floor, Boston, MA 02108


Complaint Line (617) 979-8360
Toll Free (866) 790-3690

All phone lines open M-F 9am-5pm


(617) 979-8379

Who we serve

The OCA is an independent agency that serves children and families across the Commonwealth. Our goal is to ensure all children receive appropriate, timely and quality services. The OCA collects and analyzes data and makes recommendations to legislators and professionals to improve these services. We also take complaints and provide information to families who receive state services.

The Office of the Child Advocate is separate from the DCF Ombudsman’s Office. Please visit the DCF Ombudsman’s Office website for more information:

To report suspected child abuse or neglect, please contact the Department of Children and Families at 1-800-792-5200.

Please send all Public Records requests to Crissy Goldman at 

Upcoming Events links of Office of the Child Advocate