Office of the Child Advocate

The OCA works to ensure Massachusetts state agencies provide children with quality services and that children receiving services are protected from harm. We work with families, legislators, social workers, and other professionals to improve state services for children and families.

Address

One Ashburton Place, 5th Floor, Boston, MA 02108

directions

Phone

Main (617) 979-8374

Complaint Line (617) 979-8360

Toll Free (866) 790-3690

All phone lines open M-F 9am-5pm

Online

Email childadvocate@state.ma.us

Web Online Complaint Form

Fax

(617) 979-8379

Who we serve

The OCA is an independent agency that serves children and families across the Commonwealth. Our goal is to ensure all children receive appropriate, timely and quality services. The OCA collects and analyzes data and makes recommendations to legislators and professionals to improve these services. We also take complaints and provide information to families who receive state services.

To report suspected child abuse or neglect, please contact the Department of Children and Families at 1-800-792-5200.