How to file a claim

You can file a claim for damage caused by a roadway defect.

MassDOT Pothole Hotline

The Details of How to file a claim

What you need for How to file a claim

Your notice must be written (not emailed) showing:

  • A defect on a state highway caused your injury
  • Your name and address
  • The date, time, location, and cause of the injury (please be specific for the location, i.e. route/street, direction of travel, exit numbers, points of interest)
  • Given to us, in most cases, within 30 days of the incident
  • Signed by you or by someone on your behalf

How to apply How to file a claim

Send your notice to:

10 Park Plaza
Boston, MA 02116
ATTN.: Claims Department- Room 3510

Contact for How to file a claim

Address
10 Park Plaza, Claims Department- Room 3510, Boston, MA 02216

Feedback

Did you find what you were looking for on this webpage? * required
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.

If you need to report child abuse, any other kind of abuse, or need urgent assistance, please click here.

Feedback