Contact for How to file a claim
MassDOT Pothole Hotline
The Details of How to file a claim
What you need for How to file a claim
Your notice must be written (not emailed) showing:
- A defect on a state highway caused your injury
- Your name and address
- The date, time, location, and cause of the injury (please be specific for the location, i.e. route/street, direction of travel, exit numbers, points of interest)
- Given to us, in most cases, within 30 days of the incident
- Signed by you or by someone on your behalf
How to apply How to file a claim
Send your notice to:
10 Park Plaza
Boston, MA 02116
ATTN.: Claims Department- Room 3740
Contact for How to file a claim
Address
10 Park Plaza, Claims Department- Room 3740, Boston, MA 02116