Contacts
Department of Unemployment Assistance
Phone
Monday–Thursday 8:30 a.m.–4:30 p.m.
Monday–Friday 8:30 a.m.–4:30 p.m.
To request weekly benefits, daily 6 a.m.–10 p.m.
To check your claim or benefit payment status
Select or reset your 4-digit Personal Identification Number (PIN)
Set up, change, or cancel direct deposit
Online
The Details
What you need
You can create a TeleCert PIN over the phone.
You will need:
- Your Social Security number (SSN)
- Answers to the security questions that you created when you applied for unemployment
TeleCert PIN requirements
Your PIN should be a number you can remember, but it should not be easy to guess.
Your PIN can't be:
- Associated with your birthday, phone number, address, or SSN
- Consecutive numbers like 1234
- Repetitive numbers like 1111
How to set up
Call the TeleCert PIN selection line anytime at (617) 626-6943.
Follow the prompts to complete your request:
- Enter your SSN
- Enter the first 4 letters of your security question answers using the telephone keys (security questions are created during the initial application for benefits):
- For example, if the answer is Boston, enter 2678
- Enter the PIN
- Re-enter the PIN to confirm
- When the system tells you your PIN is accepted, you can hang up
Next steps
-
File your weekly unemployment claim
You need to file a claim every week that you want to receive benefits.
If you do this over the phone, you'll need your TeleCert PIN. You do not need the PIN to file your weekly claim online.
Update your PIN if needed
If you ever forget your PIN or need to update it, call the TeleCert PIN selection line to change it.
Contact
Address
Boston Re-Employment Center (by appointment only)2 Avenue de Lafayette, Boston, MA 02111Phone
Monday–Thursday 8:30 a.m.–4:30 p.m.
Monday–Friday 8:30 a.m.–4:30 p.m.
To request weekly benefits, daily 6 a.m.–10 p.m.
Payment Status Line Call Department of Unemployment Assistance, Payment Status Line at (617) 626-6563To check your claim or benefit payment status
Select or reset your 4-digit Personal Identification Number (PIN)
Direct Deposit Line Call Department of Unemployment Assistance, Direct Deposit Line at (617) 626-6570Set up, change, or cancel direct deposit
Online
Unemployment Services for Workers Log in as a claimantRelated