Navigating the unemployment insurance process

If you lost your job, or have had your hours greatly reduced, you may qualify for temporary income assistance while you search for work.

STARTING MAY 6

A better way to manage your unemployment benefits is here!

Massachusetts has launched a new and improved online system called Unemployment Services for Workers—replacing the previous UI Online system. It's now easier to apply for benefits, manage your claim, and stay connected—anytime, anywhere.

Before you file a claim, here’s what you should do

We understand that losing a job can be overwhelming, and you probably have a lot of questions. Before you file your first claim, take a moment to explore the resources below—they’ll help guide you through the process.

File your claim for unemployment insurance benefits

The new Unemployment Services system makes it easier to file for benefits and check your status anytime, from any device.

After you apply, here’s what happens next

There’s no need to call us right away—most claims are processed within 3 to 4 weeks.

During that time, the Department of Unemployment Assistance (DUA) will contact the employers you listed to verify your wages and the reason you stopped working. If an employer doesn’t respond within 10 business days, DUA may follow up with you directly.

While your claim is being reviewed, be sure to:

  • Check your account regularly for updates or requests
  • Request benefits every week you’re unemployed—even if your claim is still processing
  • Complete any work search requirements to stay eligible

Staying eligible while your claim is under review

While waiting for a decision on your claim, you must complete certain tasks to stay eligible. Starting the week you file, complete at least three work searches weekly and keep records of your efforts.

Return to work

You may be randomly selected to participate in the Reemployment Services and Eligibility Assessment program (RESEA, for short). This program, supported by the federal government, is designed to help you find work suited to your skills as soon as possible. 

Help us prevent fraud

If you believe someone has applied for unemployment benefits using your personal information, the fastest way to alert us is to report the fraud online.

Still have questions?

View answers to frequently asked questions about unemployment assistance in Massachusetts.

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