Department of Unemployment Assistance

At the Department of Unemployment Assistance, we are dedicated to supporting Massachusetts workers through challenging times and assisting employers in navigating the unemployment insurance system.

Unemployment assistance provide temporary payments to eligible workers who lose their job through no fault of their own. Individuals must be able and available to work, and actively searching for a job to receive benefits.

Before Applying for Unemployment

Applying for unemployment assistance requires multiple steps. Review the resources below before submitting your claim or calling the DUA call center.

Am I eligible for benefits?

To get unemployment assistance, you must meet certain requirements. Your initial eligibility for assistance is based on your earnings and the reason for leaving your job. Learn more.

Learn More about Am I eligible for benefits?

How much will I receive?

If eligible, you’ll receive about 50% of your average weekly wage, up to the legal maximum. Learn more.

Learn More about How much will I receive?

What information do I need file a claim?

Gather these important documents before you file your claim.

Learn More about What information do I need file a claim?

Individual Assistance

While your claim is under review, be sure to meet your claimant responsibilities and complete weekly work search requirements.

Weekly requirements to get benefits

After you apply for unemployment and file your claim, DUA will determine if you get unemployment and let you know how much you may be eligible to get.

Learn More about Weekly requirements to get benefits

After applying for benefits

Your first claim takes 3 to 4 weeks to process. Find out what happens during this time and what you need to do to stay eligible while your claim is under review.

Learn More about After applying for benefits

Frequently asked questions

Find answers to your Unemployment Insurance questions, including eligibility and possible reasons for claim delays or denials.

Learn More about Frequently asked questions

Access your UI Online account

Employer Assistance

Employers are key to ensuring workers receive the unemployment benefits they’re entitled to. Understand your role in the process and stay informed about your responsibilities.

Unemployment Services for Employers

Access your online Unemployment Services account to view and manage tax-related business and employer information. Continue to use UI Online for benefit-related business until spring 2025.

Overview

Learn More about Unemployment Services for Employers

UI contribution rates and schedule

Learn how the unemployment insurance contribution rates are calculated for employers.

New employers

Established employers

Tax Schedule

Learn More about UI contribution rates and schedule

Employer contributions and responsbilities

Contributions to the Department of Unemployment Assistance (DUA) are due 30 days after the end of every quarter. Learn about employer contributions and how they are calculated.

Quarterly contributions

Voluntary contributions

Interest charges

Learn More about Employer contributions and responsbilities

More resources for Employers

Contact Us

Due to high call volumes, wait times may be long. Check our FAQ page for answers to common questions before calling us.

Online

To access UI Online from a computer: Log in as a claimant

NEW: Unemployment Services for Employers Portal for managing revenue functions Login to Unemployment Services for Employers

To visit the Boston Re-Employment Center, make an appointment at mass.gov/RECappointment.

UI Online to manage benefits functions Employer Login

TPA Login

Media Requests

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

The Boston Re-Employment Center mass.gov/RECappointment

By appointment only, visit mass.gov/RECappointment to make an appointment.

Hearing-Impaired Voice Relay 711

Payment Status line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6563

Address

Boston Re-Employment Center (By appointment only, visit mass.gov/RECappointment to make an appointment)

2 Avenue de Lafayette
Boston, MA 02111

Directions