Department of Unemployment Assistance

DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program.

Address

Boston Walk-In Center

Charles F. Hurley Building, 19 Staniford St., Boston, MA 02114

directions

Phone

TeleClaim Center (617) 626-6800

Monday-Friday 8:30 a.m.–4:30 p.m.

Voice Relay 711

Monday-Friday 8:30 a.m.–4:30 p.m.

TeleCert Line (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Employer Customer Service Line (617) 626-5075

Monday-Friday 8:30 a.m.–4:30 p.m.

Online

To access UI Online from a computer: Log in as a claimant

UI Online computer requirements

For questions about your claim: Schedule a callback from the TeleClaim Center

Who we serve

The Department of Unemployment Assistance serves Massachusetts residents who are unemployed and looking for work, and employers that are legally required to contribute to the state’s unemployment insurance (UI) program.

DUA determines and collects employer contributions to the UI program and also processes claims for UI benefits.