Department of Unemployment Assistance (DUA)

At the Department of Unemployment Assistance, we are dedicated to supporting Massachusetts workers through challenging times and assisting employers in navigating the unemployment insurance system.

Unemployment assistance provide temporary payments to eligible workers who lose their job through no fault of their own. Individuals must be able and available to work, and actively searching for a job to receive benefits.

Before Applying for Unemployment

Applying for unemployment assistance requires multiple steps. Review the resources below before submitting your claim or calling the DUA call center.

Individual Assistance

While your claim is under review, be sure to meet your claimant responsibilities and complete weekly work search requirements.

Employer Assistance

Employers are key to ensuring workers receive the unemployment benefits they’re entitled to. Understand your role in the process and stay informed about your responsibilities.

Things you need to know

Unemployment Insurance Modernization

The Executive Office of Labor and Workforce Development announced plans to modernize the DUA Insurance System in September 2023. Employers and Third-Party Administrators have been utilizing the new system to manage tax-related activities with the DUA, and a new self-service system for workers will launch in May 2025. 

What does the modernization mean for employers?

What does the modernization mean for workers an claimants? 

Additional Resources

Contact Us

Due to high call volumes, wait times may be long. Check our FAQ page for answers to common questions before calling us. 

Massachusetts Department of Unemployment Assistance logo

Online

To access UI Online from a computer: Log in as a claimant 
NEW: Unemployment Services for Employers Portal for managing revenue functions Login to Unemployment Services for Employers 
UI Online to manage benefits functions Employer Login 

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

The Boston Re-Employment Center mass.gov/RECappointment

By appointment only, visit mass.gov/RECappointment to make an appointment.

Hearing-Impaired Voice Relay 711
Payment Status line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6563

Address

Boston Re-Employment Center (By appointment only, visit mass.gov/RECappointment to make an appointment)
2 Avenue de Lafayette
Boston, MA 02111

Department of Unemployment Assistance information

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