Department of Unemployment Assistance (DUA)

At the Department of Unemployment Assistance, we are dedicated to supporting Massachusetts workers through challenging times and assisting employers in navigating the unemployment insurance system.

Unemployment insurance provides temporary payments to eligible workers who lose their job through no fault of their own. Individuals must be able and available to work, and actively searching for a job to receive benefits.

Things you need to know

DUA's new online system, Unemployment Services, is here

Updates for Claimants

Beginning May 6, 2025, Unemployment Services for Workers is where you go to manage your unemployment insurance claim. Whether you have an existing claim or need to file a new one, this updated system is designed to make the process smoother.

Visit Unemployment Services for Workers

Updates for Employers

Employers also benefit from the new system, which brings tax- and benefit-related activities together in one convenient place with the Department of Unemployment Assistance. 

Visit Unemployment Services for Employers

For both Claimants and Employers

Before you can request benefits, manage your claim, or act on behalf of your employer, you'll need to link your MyMassGov account to Unemployment Services. 

Learn more about linking MyMassGov to Unemployment Services.

Don't have a MyMassGov account? Create one today. 

Here's what you need to know about Unemployment Services 

Before Applying for Unemployment

Individual Assistance

While your claim is under review, be sure to meet your claimant responsibilities and complete weekly work search requirements.

Guidance for Federal Workers

If you are a federal employee who has been recently separated from your employment, you may be eligible for unemployment assistance. 

Employer Assistance

Employers are key to ensuring workers receive the unemployment benefits they’re entitled to. Understand your role in the process and stay informed about your responsibilities.

Additional Resources

Contact Us

Due to high call volumes, wait times may be long. Check our FAQ page for answers to common questions before calling us. 

Massachusetts Department of Unemployment Assistance logo

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

Hearing-Impaired Voice Relay 711
TeleCert Line (617) 626-6338

Request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status line (617) 626-6563

Check your claim or benefit payment status

PIN Selection Line (617) 626-6943

Select or reset your 4-digit personal identification number (PIN)

Direct Deposit Line (617) 626-6570

Set up, change, or cancel direct deposit

Address

Boston Re-Employment Center (By appointment only, visit mass.gov/RECappointment to make an appointment)
2 Avenue de Lafayette
Boston, MA 02111

Department of Unemployment Assistance information

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