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Contact Us
Address
Phone
TeleClaim Center
(617) 626-6800
Monday-Friday 8:30 a.m.–4:30 p.m.
Voice Relay
711
Monday-Friday 8:30 a.m.–4:30 p.m.
TeleCert Line
(617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Employer Customer Service Line
(617) 626-5075
Monday-Friday 8:30 a.m.–4:30 p.m.
Online
To access UI Online from a computer:
Log in as a claimant
For questions about your claim:
Schedule a callback from the TeleClaim Center
Who we serve
The Department of Unemployment Assistance serves Massachusetts residents who are unemployed and looking for work, and employers that are legally required to contribute to the state’s unemployment insurance (UI) program.
DUA determines and collects employer contributions to the UI program and also processes claims for UI benefits.
For more information, you can download A Guide to Benefits and Employment Services.
What would you like to do?
Top actions & services
Applying for Unemployment Benefits
Unemployment Insurance (UI) for Employers
How is DUA performing? Access claims activities and reports