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Department of Unemployment Assistance (DUA)

DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800.

Unemployment benefits fraud

As part of a nationwide unemployment benefits fraud scheme, criminal enterprises are using stolen personal information to try to fraudulently file unemployment claims. 

  • If you received a Form 1099-G and did not receive unemployment benefits from UI Online or PUA during the past year, please complete our secure fraud reporting form.
  • By completing this form, your request will be assigned to a designated team for review.

If you believe someone is using your identity to falsely claim unemployment benefits, learn how to report the fraud and what to do to protect yourself.

Report unemployment benefits fraud 

Department of Unemployment Assistance

DUA and COVID-19: what you need to know
COVID-19 and Unemployment: What you need to know 
Apply for Pandemic Unemployment Assistance
Pandemic Unemployment Assistance (PUA) 
UI Online
Unemployment Insurance (UI) Online 
How to request weekly unemployment benefits
Multilingual Unemployment Resources 
CARES Act extension information
CARES Act extension information 

Contact Us

EOLWD Department of Unemployment Assistance Logo

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Hearing Impaired Voice Relay 711
Payment Status line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6563

Online

To access UI Online from a computer: Log in as a claimant 
Log in as an employer 
Log in as a TPA 
UI Online computer requirements 

Who we serve

The Department of Unemployment Assistance serves Massachusetts residents who are unemployed and looking for work, and employers that are legally required to contribute to the state’s unemployment insurance (UI) program.

DUA determines and collects employer contributions to the UI program and also processes claims for UI benefits.

For more information, you can download A Guide to Benefits and Employment Services.

What would you like to do?

Top actions & services

Applying for Unemployment Benefits  Unemployment Insurance (UI) for Employers  Information on unemployment and COVID-19 

More actions & services

Pandemic Unemployment Assistance (PUA)  Managing your Unemployment Benefits  Unemployment Insurance (UI) Online  WorkShare for Workers  Training Opportunities Program (TOP)  DUA Multilingual Services 
See all actions & services 

Recent news & announcements

See all news and announcements

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