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Contact Us
Phone
Call Center
(877) 626-6800
Open 8:30 a.m.–4:30 p.m., Monday–Friday, 8 a.m–12 p.m. Saturday. Multilingual call agents are available.
TeleCert Line (Automated system is operational, please do not transfer to an agent within the system)
(617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Hearing Impaired Voice Relay
711
Payment Status line (Automated system is operational, please do not transfer to an agent within the system)
(617) 626-6563
Online
To access UI Online from a computer:
Log in as a claimant
Who we serve
The Department of Unemployment Assistance serves Massachusetts residents who are unemployed and looking for work, and employers that are legally required to contribute to the state’s unemployment insurance (UI) program.
DUA determines and collects employer contributions to the UI program and also processes claims for UI benefits.
For more information, you can download A Guide to Benefits and Employment Services.
What would you like to do?
Top actions & services
Applying for Unemployment Benefits
Unemployment Insurance (UI) for Employers
Information on unemployment and COVID-19