At the Department of Unemployment Assistance, we are dedicated to supporting Massachusetts workers through challenging times and assisting employers in navigating the unemployment insurance system.
Unemployment insurance provides temporary payments to eligible workers who lose their job through no fault of their own. Individuals must be able and available to work, and actively searching for a job to receive benefits.
Things you need to know
DUA's new online system, Unemployment Services, is here
Updates for Claimants
Beginning May 6, 2025, Unemployment Services for Workers is where you go to manage your unemployment insurance claim. Whether you have an existing claim or need to file a new one, this updated system is designed to make the process smoother.
Visit Unemployment Services for Workers
Updates for Employers
Employers also benefit from the new system, which brings tax- and benefit-related activities together in one convenient place with the Department of Unemployment Assistance.
Visit Unemployment Services for Employers
For both Claimants and Employers
Before you can request benefits, manage your claim, or act on behalf of your employer, you'll need to link your MyMassGov account to Unemployment Services.
Learn more about linking MyMassGov to Unemployment Services.
Before Applying for Unemployment
Applying for unemployment assistance requires multiple steps. Review the resources below before submitting your claim or calling the DUA call center.

Learn what to do each week while you're unemployed


Understand how your benefits are estimated


Link your MyMassGov personal account to Unemployment Services

Individual Assistance
While your claim is under review, be sure to meet your claimant responsibilities and complete weekly work search requirements.
Weekly requirements to get benefits
After you apply for unemployment and file your claim, DUA will determine if you get unemployment and let you know how much you may be eligible to get.
After applying for benefits
Your first claim takes 3 to 4 weeks to process. Find out what happens during this time and what you need to do to stay eligible while your claim is under review.
Frequently asked questions
Find answers to your Unemployment Insurance questions, including eligibility and possible reasons for claim delays or denials.
Guidance for Federal Workers
If you are a federal employee who has been recently separated from your employment, you may be eligible for unemployment assistance.
Employer Assistance
Employers are key to ensuring workers receive the unemployment benefits they’re entitled to. Understand your role in the process and stay informed about your responsibilities.
Unemployment Services for Employers
Access your online Unemployment Services account to view and manage tax- and benefit-related business and employer information.
UI contribution rates and schedule
Learn how the unemployment insurance contribution rates are calculated for employers.
Employer contributions and responsbilities
Contributions to the Department of Unemployment Assistance (DUA) are due 30 days after the end of every quarter. Learn about employer contributions and how they are calculated.
Additional Resources
Contact Us
Due to high call volumes, wait times may be long. Check our FAQ page for answers to common questions before calling us.

Online
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
Request weekly benefits, daily 6 a.m.–10 p.m.
Check your claim or benefit payment status
Select or reset your 4-digit personal identification number (PIN)
Set up, change, or cancel direct deposit
Address
Boston, MA 02111