Department of Unemployment Assistance (DUA)

DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program.

Contact Us

EOLWD Department of Unemployment Assistance Logo


Boston Walk-In Center
Charles F. Hurley Building, 19 Staniford St., Boston, MA 02114


TeleClaim Center (617) 626-6800

Monday-Friday 8:30 a.m.–4:30 p.m.

Voice Relay 711

Monday-Friday 8:30 a.m.–4:30 p.m.

TeleCert Line (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Employer Customer Service Line (617) 626-5075

Monday-Friday 8:30 a.m.–4:30 p.m.

Who we serve

The Department of Unemployment Assistance serves Massachusetts residents who are unemployed and looking for work, and employers that are legally required to contribute to the state’s unemployment insurance (UI) program.

DUA determines and collects employer contributions to the UI program and also processes claims for UI benefits.

For more information, you can download A Guide to Benefits and Employment Services.

Recent news & announcements from Department of Unemployment Assistance