Department of Unemployment Assistance (DUA)

Department of Unemployment Assistance

DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program.


Boston Walk-In Center
19 Staniford St., Boston, MA 02114


TeleClaim Center (617) 626-6800

From any area code, Monday-Friday 8:30 a.m.–4:30 p.m.

TeleClaim Center (877) 626-6800

From area codes 351, 413, 508, 774, or 978, Monday-Friday 8:30 a.m.–4:30 p.m.

Voice Relay 711

Monday-Friday 8:30 a.m.–4:30 p.m.

TeleCert Line (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.


To access UI Online: Log in to your account 
For questions about your claim: Schedule a callback from the TeleClaim Center 
EOLWD Department of Unemployment Assistance

Who we serve

The Department of Unemployment Assistance serves Massachusetts residents who are unemployed and looking for work, and employers that are legally required to contribute to the state’s unemployment insurance (UI) program. DUA determines and collects employer contributions to the UI program and also processes claims for UI benefits.


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