Department of Unemployment Assistance (DUA)

DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800.

Unemployment benefits fraud

As part of a nationwide unemployment benefits fraud scheme, criminal enterprises are using stolen personal information to try to fraudulently file unemployment claims. 

  • If you received a Form 1099-G and did not receive unemployment benefits from UI Online or PUA during the past year, please complete our secure fraud reporting form.
  • By completing this form, your request will be assigned to a designated team for review.

If you believe someone is using your identity to falsely claim unemployment benefits, learn how to report the fraud and what to do to protect yourself.

Report unemployment benefits fraud 

Who we serve

The Department of Unemployment Assistance serves Massachusetts residents who are unemployed and looking for work, and employers that are legally required to contribute to the state’s unemployment insurance (UI) program.

DUA determines and collects employer contributions to the UI program and also processes claims for UI benefits.

For more information, you can download A Guide to Benefits and Employment Services.

What would you like to do?

Department of Unemployment Assistance

Contact Us


Boston Re-Employment Center (By appointment only, visit to make an appointment)
2 Avenue de Lafayette, Boston, MA 02111


Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

The Boston Re-Employment Center

By appointment only, visit to make an appointment.

Hearing-Impaired Voice Relay 711
Payment Status line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6563


To access UI Online from a computer: Log in as a claimant 
NEW: Unemployment Services for Employers Portal for managing revenue functions Login to Unemployment Services for Employers 
UI Online to manage benefits functions Employer Login 
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