Skip to main content

List Server

Use this service when you have a large amount of external recipients OR a combination of both internal and external recipients.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

The Details

Features

A list server (Listserv) is a device that operates mailing lists and distributes new messages, newsletters, or other postings from list members or list administrators to the entire list of subscribers. 

Agency administrators can modify their lists, adding or removing recipients whenever they need.   

Use this service when you have a large amount of external recipients OR a combination of both internal and external recipients.

If you want to send email to Commonwealth O365 recipients ONLY, please create/request a Distribution List (DL) for your recipients. 

EOTSS offers the following options under the service:  

  • New List creation  
  • Delete Existing List  
  • Send email from the List Server

How to request

Request service via a ServiceNow request

Service Level Expectation (SLE)

List Server

SLEResponsibilities/Dependencies

Fulfillment: 90% within 10 business days

If you want to send email to Commonwealth O365 recipients ONLY, please create/request a Distribution Lists | Mass.gov for your recipients.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for providing name of Distribution List and adhering to EOTSS naming convention
  • Responsible for identifying at least two (2) owners of the DL, who will then manage the members in the list when applicable.
  • Responsible for providing names and emails of members for initial creation of distribution list

EOTSS

  • Responsible for completing the following per the request:
    • New List creation  
    • Deleting Existing Lists  
  • Sending email from the List Server 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback