Mass.gov support and account management

Mass.gov is the main web publishing platform for state organizations. Non-technical staff at state organizations can use it to publish user-friendly, accessible content.    

Authors and editors on the Mass.gov platform have access to a suite of useful tools, including form builders and web analytics. Mass Digital also offers technical support, and guidance for using the tools that come with the platform. 

We can help you: 

• Get support with issues you may encounter authoring content on Mass.gov 
• Create, change, or remove accounts related to Mass.gov 
• Get access to third-party tools that help you build online forms that are embedded on Mass.gov, manage social media, and more  

Before making a request, search the Mass.gov Knowledge Base.

If you are reporting a problem, be sure to include a page URL and a screenshot of what you are seeing. 

Acceptable Use of Information Technology Policy