Mass.gov Support / Account Management

Mass.gov is responsible for providing constituents the fastest, easiest path to the services they need and links to any supporting government websites. It is the main web publishing platform for state organizations, making it easy for non-technical experts to publish content that’s user-friendly and accessible to constituents on any device.  

Authors and editors on the Mass.gov platform have access to a suite of useful tools, including form builders and web analytics. Mass Digital also offers technical and content support, help with digital strategy, and guidance for using the tools that come with the platform. 

Mass Digital also offers technical and content support, help with digital strategy, and guidance for using the tools that come with the platform. 

We can help you: 

• Get support with issues you may encounter authoring content on Mass.gov 
• Create, change or remove accounts related to Mass.gov 
• Get access to third-party tools which help you build online forms that are embedded on Mass.gov, manage social media, work with images, and more 

Before making a request, search our knowledge base at Mass.gov Knowledge Base.

If you are reporting a problem, be sure to include a URL to the page and a screenshot of what you are seeing. 

Click below to request now.

Acceptable Use of Information Technology Policy