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Mass.gov Support / Account Management

This is to make a support or account request for content editing on Mass.gov, Formstack, Google Analytics, or SiteImprove.

EOTSS End User and IT Service Support

Phone

Support for Commonwealth end users and IT support personnel

The Details   of Mass.gov Support / Account Management

Overview   for Mass.gov Support / Account Management

Mass.gov is responsible for providing constituents the fastest, easiest path to the services they need and links to any supporting government websites. It is the main web publishing platform for state organizations, making it easy for non-technical experts to publish content that’s user-friendly and accessible to constituents on any device.  

Authors and editors on the Mass.gov platform have access to a suite of useful tools, including form builders and web analytics. Mass Digital also offers technical and content support, help with digital strategy, and guidance for using the tools that come with the platform. 

Mass Digital also offers technical and content support, help with digital strategy, and guidance for using the tools that come with the platform. 

We can help you: 

  • Get support with issues you may encounter authoring content on Mass.gov 

  • Create, change or remove accounts related to Mass.gov 

  • Get access to third-party tools which help you build online forms that are embedded on Mass.gov, manage social media, work with images, and more 

Before making a request, search our knowledge base at https://massgovdigital.gitbook.io/knowledge-base/ 

If you are reporting a problem, be sure to include a URL to the page and a screenshot of what you are seeing. 

Click below to request now.

How to request   Mass.gov Support / Account Management

Service Level Expectation (SLE)   for Mass.gov Support / Account Management

Mass.gov Support / Account Management

SLEResponsibilities/Dependencies

Fulfillment: 90% within 4 business days

Before making a request, search our Knowledge Base.

Customer

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer if applicable.
  • Responsible for completing the following per the request:
    • Support with issues encountered authoring content on Mass.gov
    • Create, change, or remove accounts related to Mass.gov
  • Access to third-party tools which help build online forms that are embedded on Mass.gov, manage social media, work with images, and more

Policies   for Mass.gov Support / Account Management

Contact   for Mass.gov Support / Account Management

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