Massachusetts Digital Service

Mass Digital partners with organizations across state government to transform how people interact with the Commonwealth. Our mission is to help our partners use the best technology, design, and data to make every interaction with Massachusetts government simpler, faster, and more meaningful.

2026 Massachusetts Constituent Experience (CX) Showcase

The Massachusetts Constituent Experience (CX) Showcase brought together leaders and practitioners from across state government to share how agencies are improving constituent experiences through research, design, accessibility, content strategy, and cross-agency collaboration.

Showcase highlights 

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