- This page, Microsoft O365 International Access, is offered by
- Executive Office of Technology Services and Security
Microsoft O365 International Access
Contacts
EOTSS End User and IT Service Support
Phone
Support for Commonwealth end users and IT support personnel
Cybersecurity and Enterprise Risk Management
Online
The Details
Features
This request is for access to Microsoft O365 Internationally, and requires both Agency/Secretariat’s General Counsel or designee approval, and Agency/Secretariat’s CISO or designee approval.
This access is for a user who will work outside of the United States (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the Virgin Islands require international access) on either a temporary, or semi-permanent basis. For users with a primary work location outside of the United States, (consultants, contractors, vendors, etc.) access must be reviewed on a regular basis.
Please request access at least 2 weeks prior. If requesting travel to a country on the deny-list - requires Enterprise EOTSS Chief Information Security Officer (CISO) approval.
How to request
Designated Security Officers (DSOs) ONLY - will request on behalf of Commonwealth employees and their authorized business partners, whether or not currently supported by EOTSS.
Service Level Expectation (SLE)
Microsoft O365 International Access
SLE | Responsibilities/Dependencies |
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Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements. Please note: Access must be requested at least 2 weeks prior. If requesting travel to a country on the deny-list – this requires Enterprise EOTSS Chief Information Security Officer (CISO) approval. Important Note: This request requires both Agency/Secretariat’s General Counsel or designee approval, and Agency/Secretariat’s CISO or designee approval. | Customer
EOTSS
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Policies
A communication was sent to ITLs and DSOs on updates to the current catalog item.
IS.003 Access Management Standard – Information Systems -6.3.3 No system or database containing non public information shall be directly accessible from an untrusted network
IS.004 Asset Management Standard - 6.7 Endpoint Security -6.7.10 Ensure that Commonwealth-owned or managed devices do not leave the United States.
IS.006 Communication and Network Security Standard – 6.2 Remote Access Security Management -6.2.1 All external connections to the Commonwealth family of networks must be reviewed and approved by the Commonwealth CISO
DENY LIST (Updated June 24, 2025)
Country |
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Afghanistan |
Bangladesh |
Belarus |
Burkina Faso |
Burma (Myanmar) |
Burundi |
Central African Republic |
Chad |
Colombia |
Democratic Republic of the Congo |
Egypt |
Ethiopia |
Guatemala |
Guinea-Bissau |
Guyana |
Haiti |
Honduras |
Iran |
Iraq |
Israel, the West Bank and Gaza |
Lebanon |
Libya |
Macau |
Mali |
Mauritania |
Mexico |
New Caledonia |
Nicaragua |
Niger |
Nigeria |
North Korea (Democratic People's Republic of Korea) |
Pakistan |
Papua New Guinea |
Russia |
Somalia |
South Sudan |
Sudan |
Syria |
Trinidad and Tobago |
Uganda |
Ukraine |
Venezuela |
Worldwide Caution |
Yemen |
The list above was created by using a combination of sources from the federal government commerce ban, the CDC, and the US Department of State.
Refer to the U.S. Department of State for a listing of current travel advisories:
https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/
Contact
Phone
Support for Commonwealth end users and IT support personnel