Name or Title Change

Fulfillment:

Commonwealth Devices: Due to the variable nature of these requests, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.*

*For Name Changes, please note that fulfillment may not affect all of the customer’s applications.  Some applications may required additional requests through application owners.

**Name changes require the reset of users device(s)

Non-Commonwealth Devices: 90% within 2 business days

Customer

• Before submitting this request, responsible for reaching out to their Human Resources (HR) department. 
• Responsible for identifying an appropriate time/date to accomplish the requested task and communicate to EOTSS.
• Responsible for adhering to the EOTSS Standard Rules of Engagement.
• Responsible for submitting accurate information to EOTSS during the intake and discovery process.
• Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

• Responsible for coordinating discovery meeting(s) with the customer when applicable.
• Responsible for working with customers to identify an appropriate time/date to accomplish the requested task.
• Fulfillment is dependent on finalizing the appropriate time/date with the customer for the device to be reset.
• If applicable, EOTSS will determine the appropriate SLE for the request and communicate to the customer once all requirements are collected/finalized following intake and discovery.
• Responsible for updating the customer’s Active Directory and email address to reflect their requested name change.