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Register as a third party verification (TPV) service provider

In order to facilitate a change in a customer's primary interexchange carrier (IXC) or primary local exchange carrier (LEC), an IXC or LEC may rely upon a TPV service provider to provide customer authorization confirmation services.

Contacts

Department of Telecommunications and Cable

Phone

Open from 8:45 a.m.–5 p.m., M-F Call Department of Telecommunications and Cable, Open from 8:45 a.m.–5 p.m., M-F at (617) 305-3580

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer/ADA Coordinator Sarah K. Monahan.

Consumer hotline: Call Department of Telecommunications and Cable, Consumer hotline: at (800) 392-6066

Open from 9 a.m.–5 p.m., M-F

Online

Consumer complaint form 
Electronic filings: Email Department of Telecommunications and Cable at dtc.efiling@mass.gov
General inquiries: Email Department of Telecommunications and Cable at consumer.complaints@mass.gov

The Details

What you need

  • Provide all requested information. Do not leave any question unanswered. If a question is not applicable, answer N/A on the form and explain why it is not applicable. Attach a separate sheet if necessary
  • Fill out the registration application below.
  • The registration application will be processed in the order in which it was received. Once the Department's review is complete, registrant will be informed of the application's status. If approved, registrant will receive a copy of the registration cover page bearing an approved stamp, the date of approval, and a TPV registration number.

How to register

There is no filing fee. Submit an original and one copy of the completed registration and all attachments to the Department:

Department of Telecommunications and Cable
1000 Washington Street, Suite 600
Boston, MA 02118

Electronic-Filing Notice

Downloads

Open PDF file, 160.15 KB,  TPV registration (English, PDF 160.15 KB)

Contact

Address
One Federal Street , Suite 0740, Boston, MA 02110-2012
Directions 
Phone
Open from 8:45 a.m.–5 p.m., M-F Call Department of Telecommunications and Cable, Open from 8:45 a.m.–5 p.m., M-F at (617) 305-3580

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer/ADA Coordinator Sarah K. Monahan.

Consumer hotline: Call Department of Telecommunications and Cable, Consumer hotline: at (800) 392-6066

Open from 9 a.m.–5 p.m., M-F

Online
Consumer complaint form 
Electronic filings: Email Department of Telecommunications and Cable at dtc.efiling@mass.gov
General inquiries: Email Department of Telecommunications and Cable at consumer.complaints@mass.gov
Fax
(617) 988-8288

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