The Department of Telecommunications and Cable oversees the telecommunications and cable industries in Massachusetts, working to ensure that residents receive high-quality communications services at just and reasonable rates while promoting sustainable competition in the communications marketplace.
Contact Us
Address
1000 Washington Street, Suite 600, Boston, MA 02118
Phone
Main:
(617) 305-3580
Open from 8:45 a.m.–5 p.m., M-F
Consumer hotline:
(800) 392-6066
Open from 9 a.m.–5 p.m., M-F
Fax
(617) 988-8288
Who we serve
Please click here for an update of Broadband and Telephone provider responses to COVID-19
The Department of Telecommunications and Cable is responsible for overseeing compliance with laws and regulations affecting telephone and cable providers as well as their customers in Massachusetts. We offer a series of outreach programs and consumer guides to educate residents about these industries. Online information is available for service providers to assist with submitting registration documents and regulatory filings.
Meet the Commissioner
Karen Charles Peterson, Commissioner
Karen Charles Peterson is Commissioner of the Department of Telecommunications and Cable, where she serves as the principle communications regulator for the Commonwealth of Massachusetts. In addition to her duties at the Department, Commissioner Charles Peterson is a member of the National Association of Regulatory Utility Commissioners serving on the association's Board of Directors and is Chair of its Committee on Telecommunications. Commissioner Charles Peterson also serves as NARUC representative to the North American Numbering Council. Commissioner Charles Peterson is also involved in broadband policy development, and is a member of both the Massachusetts Broadband Institute and the FCC’s Broadband Deployment Advisory Council. Prior to her appointment as Commissioner in 2014, Karen joined the Department as its Chief of Staff in 2012. Karen brings to the Department years of leadership experience in both city and state government, having served as Chief of Staff for the Registry of Motor Vehicles, the Executive Office of Transportation, and the Massachusetts Bay Transit Authority. Before joining government, Karen was a producer for the award winning news program, Greater Boston with Emily Rooney on WGBH. Karen is a graduate of Suffolk University and the Center for Women in Politics and Public Policy at the University of Massachusetts, Boston.