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Request 9-1-1 recordings

Here you can learn how to request 9-1-1 recordings from the State 911 Department.

Record Access Officer (9-1-1 Records)

The Details of Request 9-1-1 recordings

What you need for Request 9-1-1 recordings

Here are a few tips you should consider when building your public records request: 

  • When requesting public records, you should provide a reasonable description of the records sought and a preferred format, if any, for receiving public records that are available in electronic form.
  • Public agencies need to adhere to the law requiring them to secure personally identifiable information and prevent unwarranted invasions of privacy. Documents containing such information must be redacted carefully before releasing, expanding time needed for production. You should consider how you might revise your public records request to exclude records containing such information.
  • You should consider how you can narrow the scope of your request to expedite the production process.  The first four hours of work performed to respond to a public records request will be performed at no cost.  After that, the agency may charge up to $25 per hour.  

Requesting 9-1-1 recordings

  • The State 911 Department PSAP Operations Division primarily handles wireless 9-1-1 calls. Your requests for wireline 9-1-1 calls should be directed to the local Public Safety Answering Point or local public safety agency.

  • The State 911 Department PSAP Operations Division does not maintain records of two-way radio transmissions.  For requests for radio transmissions, please contact Joanne Carney via email at joanne.carney@massmail.state.ma.us or via mail at:

State Police Headquarters

Attn: Joanne Carney

470 Worcester Road, Framingham, MA 01702 

  • Please note that 9-1-1 call recordings transferred to a local jurisdiction should be requested from that jurisdiction. The State 911 Department PSAP Operations Division in Framingham only records wireless 9-1-1 calls up to the point that the dispatcher disconnects from the call. Calls transferred to a State Police barracks are not recorded at the barracks level.
  • The State 911 Department PSAP Operations Division in Framingham handles wireless 9-1-1 calls for the following communities:
Acushnet Ashburnham

Athol

Auburn Avon Belchertown
Berkley Blackstone Braintree
Brockton Canton Charlton
Dartmouth Dighton Douglas 
Easton Fall River Foxborough
Framingham Gardner Hanson
Hopkinton Kingston Lakeville
Mansfield Marion Marlborough
Marshfield Mattapoisett Medfield
Milford Millbury Millville
Milton Monson Needham
Newton Norfolk North Attleborough
Northbridge Norton Norwood
Oxford Palmer Paxton
Pembroke Pepperell Plainville
Plymouth Provincetown Randolph
Raynham Rehoboth Sharon
Shrewsbury Stoughton Sturbridge
Swansea Taunton Truro
Ware Warren Westport
Westwood Weymouth Wrentham

 

How to request Request 9-1-1 recordings

You can contact our 9-1-1 Records Access Officer at  911recordings.rao@mass.gov to request 9-1-1 recordings.

You can also request 9-1-1 recordings online from the State 911 Department here.

You can call our 9-1-1 Records Access Officer at (508) 820-2116 to request 9-1-1 recordings.

You can mail your request to our 9-1-1 Records Access Officer at:

Records Access Officer

State 911 Department PSAP Operations Division

470 Worcester Rd.

Framingham, MA 01702

More info about Request 9-1-1 recordings

  • You should provide the following information to assist in locating records:
    • date of call
    • approximate time of call
    • city/town where call was placed
    • telephone number from which call was placed, if known,
    • any additional information that could assist in locating the record
  • You should make your request as narrow in scope as possible in order for the State 911 Department to respond timely to your request.
  • You should keep in mind that the State 911 Department is not required to create a record that does not already exist. Also, public records are kept only for a certain number of years, consistent with the State Records Retention Schedule, and therefore we may no longer have a record that once existed.
  • All your requests will be responded to consistent with the guidance issued by Governor Baker on July 30, 2015. 

Contact for Request 9-1-1 recordings

Address
State 911 Department PSAP Operations Division
470 Worcester Rd., Framingham, MA 01702

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