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State 911 Department

The State 911 Department oversees and maintains the statewide 9-1-1 system for emergency services. If you are in Massachusetts and have an emergency, DIAL 9-1-1. If you are calling from OUT OF STATE to report an emergency in Massachusetts, CALL 508-872-2508!

Please note, our email address state911department@massmail.state.ma.us is NOT monitored 24/7 and is NOT for reporting emergencies. CALL 911 IF YOU CAN, TEXT 911 IF YOU CAN'T!

Contact Us

Address

151 Campanelli Drive, Suite A, Middleborough, MA 02346
Directions 

Phone

Main (508) 828-2911

Open M-F 8am-5pm (FOR NON-EMERGENCIES)

If you are in Massachusetts and have an emergency CALL 911
If you are calling from OUT OF STATE to report an emergency taking place in Massachusetts CALL (508) 872-2508

Online

General state911department@massmail.state.ma.us

Fax

Main (508) 828-2585
Training Department (508) 828-2587

Please send all training applications to this fax number

State 911 Department logo

Who we serve

We provide for an efficient and reliable 9-1-1 system for all residents and visitors of the Commonwealth. We also provide specialized telephone equipment for people with disabilities and make available funding to communities in support of their local 9-1-1 call centers.

State 911 Commission Meeting Notices & Minutes

What would you like to do?

View the NEW 560 C.M.R. 2.00 Appendix "A" Standards  Information for the Public  Text-to-911 Public Information  Information for Call Centers  Information for Service Providers  Information about our PSAP Operations Division 

Massachusetts Equipment Distribution Program (MassEDP)  MassRelay   

ANNOUNCEMENT

The State 911 Department has issued a request for response for the operation and maintenance of its Next Generation 911 system. Interested bidders should view bid number  BD-23-1044-EPS90-1044E-84666 available on Commbuys (www.Commbuys.com) and respond accordingly.   Registration in Commbuys is not required to view the bid, however, registration is required for response to the bid.   Please contact OSD Help Desk at OSDHelpDesk@mass.gov or 1-888-627-8283 or 617-720-3197 during normal business hours (8am - 5pm ET Monday – Friday) for assistance with Commbuys.

Recent news & announcements

See all news and announcements for the State 911 Department > Organization Sections > Content

Upcoming Events

See all events for the State 911 Department

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