State 911 Department

The State 911 Department oversees and maintains the statewide 9-1-1 system for emergency services. If you are in Massachusetts and have an emergency, DIAL 9-1-1. If you are calling from OUT OF STATE to report an emergency in Massachusetts, CALL 508-872-2508!

Please note, our email address is NOT monitored 24/7 and is NOT for reporting emergencies. CALL 911 IF YOU CAN, TEXT 911 IF YOU CAN'T!

Contact Us


151 Campanelli Drive, Suite A, Middleborough, MA 02346


Main (508) 828-2585
Training Department (508) 828-2587

Please send all training applications to this fax number

State 911 Department logo

Who we serve

We provide for an efficient and reliable 9-1-1 system for all residents and visitors of the Commonwealth. We also provide specialized telephone equipment for people with disabilities and make available funding to communities in support of their local 9-1-1 call centers.

State 911 Commission Meeting Notices & Minutes

What would you like to do?


The State 911 Department has issued a request for response for the operation and maintenance of its Next Generation 911 system. Interested bidders should view bid number  BD-23-1044-EPS90-1044E-84666 available on Commbuys ( and respond accordingly.   Registration in Commbuys is not required to view the bid, however, registration is required for response to the bid.   Please contact OSD Help Desk at or 1-888-627-8283 or 617-720-3197 during normal business hours (8am - 5pm ET Monday – Friday) for assistance with Commbuys.

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