State 911 Department

The State 911 Department oversees and maintains the statewide 9-1-1 system for emergency services. If you are in Massachusetts and have an emergency, DIAL 9-1-1. If you are calling from OUT OF STATE to report an emergency in Massachusetts, CALL 508-872-2508!

Please note, our email address state911department@massmail.state.ma.us is NOT monitored 24/7 and is NOT for reporting emergencies. CALL 911 IF YOU CAN, TEXT 911 IF YOU CAN'T!

Contact Us

Address

151 Campanelli Drive, Suite A, Middleborough, MA 02346

Directions

Phone

Main (508) 828-2911

Open M-F 8am-5pm (FOR NON-EMERGENCIES)

If you are in Massachusetts and have an emergency CALL 911

If you are calling from OUT OF STATE to report an emergency taking place in Massachusetts CALL (508) 872-2508

Online

General state911department@massmail.state.ma.us

Fax

Main (508) 828-2585

Training Department (508) 828-2587

Please send all training applications to this fax number

Who we serve

We provide for an efficient and reliable 9-1-1 system for all residents and visitors of the Commonwealth. We also provide specialized telephone equipment for people with disabilities and make available funding to communities in support of their local 9-1-1 call centers.

State 911 Commission Meeting Notices & Minutes

Social media links

What would you like to do?

View the NEW 560 C.M.R. 2.00 Appendix "A" Standards Information for the Public Text-to-911 Public Information Information for Call Centers Information for Service Providers Information about our PSAP Operations Division

ANNOUNCEMENT

The State 911 Department has issued a request for response for the operation and maintenance of its Next Generation 911 system. Interested bidders should view bid number BD-23-1044-EPS90-1044E-84666 available on Commbuys (www.Commbuys.com) and respond accordingly. Registration in Commbuys is not required to view the bid, however, registration is required for response to the bid. Please contact OSD Help Desk at OSDHelpDesk@mass.gov or 1-888-627-8283 or 617-720-3197 during normal business hours (8am - 5pm ET Monday – Friday) for assistance with Commbuys.

Upcoming Events

Reimbursement Workshop - Fiscal

Occurs at 11:00AM-12:30PM the THIRD WEDNESDAY of every month effective 7/20/22 through 7/20/23
Application Workshop - Fiscal

Occurs at 11:00AM-12:30PM the THIRD MONDAY of every month effective 8/15/22 through 8/15/23.

See all events for the State 911 Department

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State 911 Department

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