Request a Public Record from the Office of Consumer Affairs and Business Regulation

Make a public records request (PRR) of the Office of Consumer Affairs and Business Regulation (OCABR).

Primary Records Access Officer

The Details

What you need

Categories of Public Records

Below is a list of categories of public records maintained by the Office of Consumer Affairs and Business Regulation.  These records may be subject to redaction if they contain information that may not be disclosed by law, is exempt under the public records law or is subject to other legally applicable privileges.

  • Home Improvement Contractor Registrations, Complaints, Hearing and Arbitration Decisions
  • Lemon Law Arbitration Decisions
  • Data Breach Notifications

How to request

Fill out this form and submit your request.

Submit your public records request by mail. 

Send it to:

Records Access Officer

Office of Consumer Affairs and Business Regulation

501 Boylston Street

Suite 5100

Boston, MA 02116

More info

Consider how you can narrow the scope of your request to expedite the production process.  The first four hours of work performed to respond to a PRR will be performed at no cost.  After that, the agency may charge up to $25 per hour. 

Public agencies must adhere to the law requiring them to secure personally identifiable information and prevent unwarranted invasions of privacy.  Documents containing such information must be redacted carefully before releasing, expanding time needed for production.  Consider how you might revise your PRR to exclude records containing such information.

To help avoid delay in responses, please consider whether your public record request would more appropriately be directed to a different secretariat or agency. Each secretariat and agency has a designated Records Access Officer (RAO) who will receive and respond to public records requests.

 

 

Contact

Address

501 Boylston Street, Suite 5100, Boston, MA 02116

Address

501 Boylston Street, Suite 5100 , Boston, MA 02116

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