More about:

Request a Public Record from the Office of Consumer Affairs and Business Regulation

Make a public records request (PRR) of the Office of Consumer Affairs and Business Regulation (OCABR).

Secondary Records Access Officer

The Details of Request a Public Record from the Office of Consumer Affairs and Business Regulation

What you need for Request a Public Record from the Office of Consumer Affairs and Business Regulation

Categories of Public Records

Below is a list of categories of public records maintained by the Office of Consumer Affairs and Business Regulation.  These records may be subject to redaction if they contain information that may not be disclosed by law, is exempt under the public records law or is subject to other legally applicable privileges.

  • Home Improvement Contractor Registrations, Complaints, Hearing and Arbitration Decisions
  • Lemon Law Arbitration Decisions
  • Data Breach Notifications

How to request Request a Public Record from the Office of Consumer Affairs and Business Regulation

Fill out this form and submit your request.

Submit your public records request by mail. 

Send it to:

Records Access Officer

Office of Consumer Affairs and Business Regulation

501 Boylston Street

Suite 5100

Boston, MA 02116

More info about Request a Public Record from the Office of Consumer Affairs and Business Regulation

Consider how you can narrow the scope of your request to expedite the production process.  The first four hours of work performed to respond to a PRR will be performed at no cost.  After that, the agency may charge up to $25 per hour. 

Public agencies must adhere to the law requiring them to secure personally identifiable information and prevent unwarranted invasions of privacy.  Documents containing such information must be redacted carefully before releasing, expanding time needed for production.  Consider how you might revise your PRR to exclude records containing such information.

To help avoid delay in responses, please consider whether your public record request would more appropriately be directed to a different secretariat or agency. Each secretariat and agency has a designated Records Access Officer (RAO) who will receive and respond to public records requests.

 

 

Contact for Request a Public Record from the Office of Consumer Affairs and Business Regulation

Feedback

Did you find what you were looking for on this webpage? * required
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.

If you need to report child abuse, any other kind of abuse, or need urgent assistance, please click here.

Tell us what you think