Respond to requests for information about your employer account

Learn how to respond to fact-finding questionnaires from the Department of Unemployment Assistance (DUA).
You must complete your fact-finding questionnaire within the time specified on the form (generally 10 calendar days from the issue date).

Department of Unemployment Assistance

Phone

Password resets and account users

EMAC Supplement Program and details of the EMAC Supplement liability determination

Employer Liability

Revenue collections and enforcement

Benefit charges protest and submission

All others, including Business Transfer, Audit, Employment and wage reporting, Rate information

The Details

What you need

You will need the username and password you use to log in to UI Online, as well as any additional information requested on the fact-finding questionnaire.

How to respond

  1. Log in to your UI Online account.
  2. Select Employer Inbox from the left pane of the Employer homepage.
  3. Click Search to view questionnaires sent within the past 10 calendar days.
  4. Select the document ID to view the questionnaire.
  5. Answer all of the required fields (marked with a red *) and click Submit when you have completed your questionnaire.

You can also send us additional documents and information to support your questionnaire. (See More info.)

If you have selected to receive your correspondence by mail, your fact-finding questionnaire will be sent to the address you provided. Complete your questionnaire and mail it to the address listed at the bottom of the form by the specified deadline. You can include additional documents and information when you mail back your questionnaire.

Next steps

After you submit your questionnaire

Your questionnaire is reviewed and if more information is needed, you will receive another request for additional information from DUA. Generally, you will receive this request by phone.

Once all information is reviewed, a determination will be issued. Please note that whether or not you are entitled to a copy of the determination (and if you will receive appeal rights) depends on the timeliness of your response and the adequacy of the information you provided on the questionnaire.

More info

How to send additional documents with your questionnaire

By computer (electronically)

  1. Scan and save your additional documents as a pdf.
  2. Go to your UI Online account.
  3. From your UI Online homepage, click on Determination and issue summary.
  4. Enter search criteria, view the results, and click the hyperlink that corresponds to the issue you are responding to.
  5. Select Upload. Please note that you don’t need to generate a cover sheet if you are sending your additional documents electronically.
  6. Click on the Browse button and select your file. Then enter a brief description of the document.
  7. Select the source, add the received date, and click Upload.

By mail (U.S. Postal Service)

  1. Before you submit your questionnaire, answer “Yes” to the question Do you want to send us any documents? This will generate a cover sheet that you can use to send additional documents.
  2. If your correspondence preference is by U.S. mail, your cover sheet will be mailed the following business day. If your correspondence preference is electronic, log in to your UI Online account the following day to access the cover sheet, and do the following:
    • Select Correspondence on the left pane of the Employer homepage.
    • Click the hyperlink to the cover sheet.
    • Print the cover sheet and mail it along with your additional document(s) to DUA.

Submitting your questionnaire after the deadline

You may still submit your questionnaire after the deadline has passed. Your questionnaire can be retrieved from your Employer Inbox in UI Online by selecting “Show Past Due Only” and clicking Search. Please note that submitting documents after the deadline may affect your rights to the claim.

Viewing saved and submitted questionnaires

You can access all saved and submitted questionnaires from your Employer Inbox in UI Online by checking the box next to "Show All" and clicking Search.

Downloads

Contact

Phone

Password resets and account users

EMAC Supplement Program and details of the EMAC Supplement liability determination

Employer Liability

Revenue collections and enforcement

Benefit charges protest and submission

All others, including Business Transfer, Audit, Employment and wage reporting, Rate information

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