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Web Application Firewall Services

Protect an internet-facing server from external attacks.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

The EOTSS Web Application Firewall (WAF) service provides real-time protection for applications against a whole suite of attacks, including the OWASP Top 10, for Commonwealth applications hosted by EOTSS or with connectivity to MAGNet that require real-time threat protection. 

The Security Engineering team will provide the initial setup of the Web Application Firewall (WAF) (default rules and protections), update any SSL certificates as provided, and perform any requested modifications. 

Once you submit your request, someone from EOTSS will reach out to you for further information. 

For more information on Web Application Firewall (WAF) Services, please visit our Network Security Services page on mass.gov.

How to request

Designated Security Officers (DSOs) ONLY - will request on behalf of Commonwealth employees and their authorized business partners, whether or not currently supported by EOTSS.

Request service via a ServiceNow request

Service Level Expectation (SLE)

Web Application Firewall Services

SLEResponsibilities/Dependencies

Fulfillment: This service was recently introduced as a formal offering in our Product & Service Catalog.  All new request items will be evaluated by EOTSS, who will set and communicate a standard SLE.  In the interim, the response time for this request will be monitored and reviewed based on the complexity of each individual case. End Users can expect to be informed of the estimated response time (SLE) during the intake stage of the request.  

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer. 
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.

More Info

Learn more about End User Support Services.

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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