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EOTSS End User Support Services

The EOTSS End User Service Desk is an IT help desk for Commonwealth employee and authorized business partner end users.

EOTSS End User Support services span across several departments. The End User Support Services team is comprised of nine (9) support departments: the End User Service Desk, Advanced Technical Services, Service Desk Operations, Deskside Support, Executive Support, Messaging, Platform Support, Accounts Management, and Enterprise Print.

The End User Service Desk provides first and second tier technical support to Commonwealth end users. These technical support specialists answer phone calls, respond to incident tickets and requests remotely, and also provide in-person support when needed.

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Request IT support or services (end users)  Find out who supports your Secretariat  Reset your Active Directory (AD) integrated password 

EOTSS self-help knowledge bases

EOTSS supported end users have several self-help and knowledge resources available.

EOTSS supported applications and services

EOTSS supports several applications and services.

Contact Information

Phone

EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online

EOTSS End User Service Desk Log in to ServiceNow 
MassGov@service-now.com
CommonHelp IT Service Desk commonhelp.desk@mass.gov
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