About the National TeleNursing Center

Information about the NTC Program and NTC pilot sites

Table of Contents

Overview

Through the use of innovative video conferencing technology, the National TeleNursing Center (NTC) provides clinicians with on-going access to the knowledge and support they need to provide quality, trauma-informed sexual assault care.

NTC is a presence in the actual exam room, connecting clinicians to certified teleSANEs (Sexual Assault Nurse Examiners) who can aid in everything from evidence collection to documentation. NTC teleSANEs also provide customized learning opportunities and virtual coaching and precepting assistance. The NTC engages clinicians in a supportive learning environment where expertly trained teleSANEs mentor and share their expertise across a virtual network.

The NTC model increases the competence and confidence of local clinicians so that they are well-equipped to provide quality care to sexual assault patients in their communities.

The National TeleNursing Center (NTC) is increasing the quality of patient care and forensic evidence by doing the following:

  • The NTC provides 24/7 expert clinical guidance and one-on-one, individualized support to all remote site clinicians.
  • NTC teleSANEs follow the MA Department of Public Health (MDPH) SANE protocols which are aligned with the Department of Justice’s National Protocol for Sexual Assault Medical Forensic Exams.
  • The NTC teleSANEs are expert Sexual Assault Nurse Examiners who are specially trained to work at the National TeleNursing Center.
  • The Video Conferencing Technology (VCT) used by the National TeleNursing Center ensures the highest level of privacy and security and nothing is ever recorded.
  • NTC teleSANEs are skilled in partnering with healthcare providers through technology to ensure the best possible patient outcomes.
  • The NTC program helps local providers collect improved forensic evidence which, along with a positive patient experience, can result in increased prosecution rates for offenders.

NTC pilot sites

The NTC currently offers 24/7 clinical expertise through telemedicine technology from certified teleSANEs at six pilot sites across the United States. NTC works with the whole community including advocacy organizations, medical staff, and local law enforcement to effect change and improve patients’ access to quality care.

Massachusetts

Saint Anne’s Hospital
795 Middle Street
Fall River, MA 02721
(508) 674-5600

MetroWest Medical Center 
115 Lincoln Street
Framingham, MA 01702
(508) 383-1000

Military

Naval Hospital Camp Pendleton, Camp Pendleton, CA

Robert E. Bush Naval Hospital, Twentynine Palms, CA

Rural

Sutter Lakeside Hospital, Lakeport, CA

Tribal

Hopi Health Care Center, Polacca, AZ

NTC education and training model

Through the use of innovative video conferencing technology, the NTC provides clinicians with on-going access to the knowledge and support they need to provide quality sexual assault care.

The NTC is a presence in the actual exam room, aiding clinicians in everything from evidence collection to documentation. NTC teleSANEs provide customized learning opportunities and virtual coaching and precepting assistance. The NTC engages clinicians in a supportive learning environment where expertly trained teleSANEs mentor and share their expertise across a virtual network.

The model increases the competence and confidence of local clinicians so that they are well-equipped to provide the quality of care that sexual assault patients in their communities deserve.

Testimonials from our Partners

Clinicians and community leaders alike have repeatedly expressed appreciation for the teleSANE experience, describing an honest, professional relationship that puts them at ease and brings calm to an anxious situation.

“I can’t express how much it helps. It’s like having two extra hands and an extra brain."
—Remote site clinician, CA site

“I am not feeling anxious anymore, and am telling the other nurses to believe me that you will never need to feel afraid again of taking care of these patients. The support from the teleSANEs is everything they have promised.”
—Remote site clinician, MA site

“The NTC has literally transformed care for the sexual assault patients they serve. The expert support provided by teleSANEs gives the onsite clinicians the guidance they need to conduct a thorough and victim-centered medical-forensic exam. As a result, victims receive compassionate, top-notch care and it gets them one step closer to bringing the perpetrator to justice.”
—Kristina Rose
Executive Director, End Violence Against Women International
Former Deputy Director, Office for Victims of Crime, U.S. Department of Justice

“The NTC has worked hard to create support for local SANEs utilizing telemedicine technology to transform the care of sexual assault patients in tribal communities. It has promoted expanded access to expert SANEs in remote and underserved regions that are unique in geography, trauma, culture, and governance. TeleSANE experts have truly gone the extra mile to be culturally informed and to meet tribal sexual assault patients where they are.”
—Dorma Sahneyah
Director of Training and Technical Assistance, National Indigenous Women’s Resource Center

Contact

For more information, please contact the National TeleNursing Center at TeleNursing.Center@State.MA.US or (617) 243-6912.

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