Appendix: ServiceNet, Inc. Program Descriptions

ServiceNet provides a variety of mental health, counseling, developmental, and addiction services.

Below is a list of ServiceNet, Inc. Program Descriptions2

Table of Contents

Counseling and Psychiatry

As a learning community of therapists, psychiatrists, and other program staff, we meet together to review the latest evidence and make sure we are providing you the highest level of care.

Types of Counseling and Therapy

  • Individual therapy
  • Group therapy
  • Family and couples counseling
  • Medication management
  • Psychological testing

Specialized Services For

  • People with major depression
  • People who experience intense, seemingly unmanageable emotions
  • People with Obsessive Compulsive Disorder (OCD) or related disorders
  • People struggling with substance use and addiction
  • People with developmental disability or autism, and their families

Medication Services

  • Complete psychiatric assessment
  • Ongoing medication management

Mental Health Recovery Services

Our staff includes clinicians with advanced degrees, outreach and residential counselors, and certified peer specialists. The level, type, and intensity of support we offer is determined by each person’s Comprehensive Assessment and Individual Action Plan.

Outreach Services

We provide a variety of Outreach services for program participants living independently in the community. Our staff helps people structure a daily routine, develop interpersonal skills and social supports, work on budgeting and finances, secure housing subsidies, make appointments, arrange transportation, and plan special activities.

Residential Services

Our supportive housing options provide participants a safe and secure apartment in the community, plus ongoing case management and access to needed services. We also have 7 group residences, 6 of which are staffed 24 hours-a-day, and one which is staffed 16 hours-a-day.

Child and Adolescent Services

From our [Rural Educational Assistance for Children] early intervention program for children from birth to age three; to special services for children on the autism spectrum; to counseling and psychiatry services that help young people cope with anxiety, depression, school problems, family conflict, and the effects of abuse, trauma, or substance use; to our [Prevention and Recovery in Early Psychosis] program for adolescents and young adults who are addressing mental health challenges—we meet young people where they are, with full respect for who they are and who they might become.

Developmental Services

We offer residential programs, outreach, advocacy, vocational training, and individual or group therapy for people with developmental disability or autism. . . .

Adults who are living with a developmental disability or autism have a wider range of options than ever before—in their work experience, regarding living arrangements, and in how they choose to spend their leisure time.

Support Services

We offer several specialized support services for individuals with a developmental disability or autism.

Behavioral Health Support

Some of the individuals in our Developmental Disability programs may also be diagnosed with mental illness, or may experience distress due to their disability.

Our clinical services include case management, peer support, advocacy, and individual or group therapy.

Therapists and the psychiatry team at our Behavioral Health Centers offer treatment for anxiety and depression, communication skills-building, anger management, and other mental health issues.

Respite Services

If the people we serve experience a mental health crisis, we offer temporary emergency placement in a facility where they receive 24-hour intensive support and care.

Outreach Services

We provide a variety of Outreach services for program participants living independently in the community. Our staff helps people structure a daily routine; and assists with budgeting and finances, securing housing subsidies, making appointments, arranging transportation, and planning special activities.

Nursing Support

Our nursing team works with staff in all of our residential and outreach programs to educate program participants about medical conditions and concerns, consult about medical visits and hospital stays, and to coordinate overall plans of care.

Brain Injury Services

We provide residential, rehabilitative, and social support for individuals with brain injury, helping them manage their lives as independently as possible. . . .

We provide physical, occupational, and speech therapy as needed, and these services are overseen by licensed professionals.

Shelter and Housing Services

We provide support to families and individuals who are homeless, at risk of homelessness, or who have previously been homeless.

Year-Round Family Shelters

Our family shelters offer comfortable, home-like environments for parents and children. We provide each family with a room and meals for up to six months. Our case management services are designed to help families find and secure permanent housing, and to develop the means to support themselves in a home of their own.

Year-Round Shelters for Adults

Year-round shelters for men and women provide housing and meals for up to 90 days. Staff offer onsite services, as well as connecting guests to the Resource Centers. Guests are able to work on their job and housing searches, begin a new job, and connect with needed rehabilitative, medical, and other services.

All guests must commit to remaining drug and alcohol-free throughout their stay. During your time at the shelter, you must share in cooking, cleaning, and other household tasks.

Cold Weather Shelters

From November through April, we open several additional beds to offer emergency overnight housing for adults. Shelters are open from 6pm to 7am, with beds available on a first come, first serve basis; once admitted, guests may stay at the shelter for up to 30 days.

You must be sober to be admitted, and no drugs, alcohol, or drug paraphernalia are allowed on the premises. We provide a hot dinner, breakfast, warm showers, laundry facilities, and toiletries and clothing when needed. During the daytime, you may use the services offered at the Resource Center.      

Vocational Services

Through our Vocational Services programs, people with autism, developmental, physical, or mental health challenges gain the necessary tools and experience to find and maintain employment.

Independent Employment

Each year, we place more than 60 people in independent, competitive employment throughout western Massachusetts, and we maintain contact after job placement. Our services to employers help reduce turnover and absenteeism, boosting worker productivity and stability.

These services include:

  • Assessment of employment opportunities
  • Supply of information on the Americans with Disabilities Act (ADA)
  • Job coaching new employees
  • Continuing employee support
  • Tax credits and wage reimbursements

Supported Employment

Supported group worksites offer employment for people who are not able to work independently. These include a variety of manufacturing and service industry companies located throughout the communities we serve.

Community Day Program

Pre-job training prepares participants for supported employment. Activities include field trips to area employers, volunteer options, and social opportunities.

Addiction Services

Our professional counselors specialize in treating adults and adolescents who are challenged by a wide range of substance use and addiction issues.

Recovery Houses and Supportive Housing

Recovery houses serve as transitional residences for men and women 18 years of age and older, who are in the early stages of recovery from addiction. Our supportive environment is staffed by skilled case managers and support staff 24 hours-a-day.

Living in Recovery

Living in Recovery was established . . . to provide a variety of non-clinical, peer-led support, educational and social options.

Emphasis is on making the recovery experience interesting, fun, and sustainable. Living in Recovery supports all pathways and stages of recovery.

Services

Family members, loved ones, and allies of those who have been, or who are currently addicted, are encouraged to become members and to participate in creating a community of hope.

Community members share their time and talent to increase the quantity and quality of social activities, community events, training, and workshops offered to the recovery community.

Counseling and Psychiatry

In addition to treating individuals with substance use or addiction issues, our counselors work with family members and others who have been affected by the person’s behavior.

Beginning with a comprehensive assessment, we evaluate the individual’s and/or family’s needs and goals. Clients are then matched with an experienced therapist trained in evidence-based practices.

2. The text of this appendix is quoted from https://www.servicenet.org/services.

Date published: November 6, 2019

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