Audit  Audit of ServiceNet, Inc.

The audit, which examined the period of July 1, 2016 through June 30, 2018, reviewed the credit card transactions and found during that time the agency made $38,278 worth of expenditures from state contracts that were not properly documented, not reasonably incurred, or not program-related.

Organization: Office of the State Auditor
Date published: November 6, 2019

Executive Summary

In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has performed an audit of ServiceNet, Inc. for the period July 1, 2016 through June 30, 2018. In this audit, we examined ServiceNet’s compliance with Section 1 of Title 808 of the Code of Massachusetts Regulations regarding the documentation and reporting of programmatic and administrative expenses.

Below is a summary of our findings and recommendations, with links to each page listed.

Finding 1

ServiceNet charged $38,278 in nonreimbursable expenses against its state contracts.


  1. ServiceNet should cooperate with the state’s Operational Services Division (OSD) to resolve the identified issues regarding nonreimbursable costs and should reimburse the Commonwealth for any such costs that OSD determines must be repaid.
  2. ServiceNet should amend its policies and procedures to ensure that all expenses charged to state programs are properly documented and establish internal controls to ensure that these policies and procedures are adhered to.

Finding 2

ServiceNet’s internal controls over cash disbursements did not operate effectively.


  1. ServiceNet should establish internal controls to ensure that check requests are approved, verifying that the expenses are reimbursable and properly reported.
  2. ServiceNet should ensure that supporting documentation is kept on file for all expenses.


A PDF copy of the audit of ServiceNet, Inc. is available here.





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Massachusetts State House
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Boston, MA 02133

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