Online chat
This service is offered Monday-Friday from 9:00am to 12:00pm and from 1:00pm to 4:00pm
Online chat works best for questions that can be answered quickly by using online resources. Please use our email reference service for more complicated questions.
Text messaging
Text your question to 866-885-6277 (866-885-MASS).
Questions will be answered Monday-Friday from 9:00am to 4:00pm. If your answer will require more than 140 characters, please text your email address along with your question. This number is only for text messaging.