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Credentials/Partnerships of the North Shore Regional 9-1-1 Center.

APCO Agency Training Program Certification 


Association of Public Safety Communications Officials, International (APCO ) awards this recognition to agencies who have achieved the highest levels of training in terms of program, management, and administration.  This the North Shore Regional 911 Center has achieved a high standard for training within the industry and has had to go through an extensive review of policies and procedures, program management, and training methodology showing that we meet or exceed national standards.  We are the first in Massachusetts to achieve this, the second in New England, and were the third if you include New York and New Jersey.  We are part of a very exclusive group!

NCMEC Missing Kids Readiness Project

Joining the National Center for Missing and Exploited Children (NCMEC) in their mission was a natural fit for our agency.  NCMEC's Missing Kids Readiness Project (MKRP) involves meeting the highest standards in handling and processing emergency calls involving children in these high-risk situations as well as being aware to the many indicators that a potential incident is unfolding.  NCMEC reviewed our policies and procedures, our telecommunicators and leadership completed specialized training, and our agency was recognized for meeting or exceeding these standards.  We join a small group of NCMEC MKRP partners in Massachusetts.

NWS WeatherReady Nation Ambassador

The National Weather Service (NWS) recognizes public safety and other partners who have demonstrated a commitment to furthering community weather preparedness.  As a WeatherReady Nation Ambassador, the NSR911 Center works with the NWS and disseminates weather awareness and safety information, and advocates and supports actions that contribute to our communities' weather preparedness.

Employee Credentials and Achievements

Among the credentials that our employees have achieved are: 

  • Communications Center Manager (CCM)

  • NENA Emergency Number Professional (ENP)

  • NENA Center Manager Certification Program (CMCP)

  • APCO Registered Public Safety Leader (RPL)

  • FEMA Basic Emergency Management Academy

​Additionally, our employees have or currently serve in ancillary professional capacities such as: 

​Massachusetts Communications Supervisors' Association (MCSA)

(Board of Directors - President, Vice President, Secretary)

Massachusetts Chapter, National Emergency Number Association (NENA)

(Board of Directors - President, Secretary)

​Atlantic Chapter, Association of Public Safety Communications Officials, International

(Board of Directors-Secretary)

​Homeland Security Northeast Regional Advisory Council (NERAC)

​Our employees have served in many other capacities for various local, state, regional, and national associations.



Our leadership is also requested to present at national and regional conferences on a diverse range of topics.  Some conferences we have presented at include:

​Association of Public Safety Communications Officials, International Annual Conference

​Association of Public Safety Communications Officials, Atlantic Chapter Annual Conference

​National Emergency Number Association, Massachusetts Chapter

​Massachusetts Communications Supervisors Association

​New Hampshire Emergency Dispatchers Association Annual Conference

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