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Cybersecurity Health Check Jira Service Management Portal Process Instructions

The Office of Municipal and School Technology is pleased to offer free cybersecurity health checks in a range of services designed to assess comprehensive network posture. We utilize Jira Service Management to track and organize all health check related work. This page will guide you through how to apply and what to expect after you do.
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To submit an application to the program, please complete the form in the Jira Service Management portal.

Screenshot of Jira with red box around where to click to access the application.

Once submitted, you’ll receive a confirmation on the portal as well as an email confirmation. 

Example submission confirmation message with a reference number and instructions to check your email for updates.
Example confirmation email from sender jira@massgov.atlassian.net.

Once your application is received, a member of the OMST team will reach out via Jira to begin work on your requested service.  Updates from OMST staff will be received via email from Jira.  You can reply directly to this email to provide updates on your request.

Example communication email you may receive when a member of our team messages you from sender jira@massgov.atlassian.net.

In order to contact OMST staff regarding your requested service, you can either reply directly to the email from Jira or you may create an account and log into the Jira portal to reply.  You may also view the current status of your request within the portal.  To get started, click on the link to submit an application, then in the top right corner click on the avatar to open the log in screen.

Screenshot in Jira showing where to click 'log in' in the top right corner.
Screenshot in Jira showing where to enter your email and click 'Sign up.'

Enter your email address and click Sign up.  An email will be sent to you with a link to configure your password for the Jira portal.

Screenshot in Jira showing a message that says to check your email to set your password.

Create your password and select Set password.

Screenshot in Jira showing the prompt to enter your name and create a password.

Once you are logged in, click the avatar and select Requests.  This will show you all open requests you have, and you can click on any to show you the details and current status.  You will be able to reply to OMST staff and ask for updates by adding a comment.

Screenshot in Jira with a red square around the avatar in top right corner.
Screenshot of what the Jira portal will look like once a health check is in process.

Please email CyberHealthCheck@mass.gov with any questions.

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