DMH Young Adult Resource Guide Hotlines, Warm Lines, and Young Adult Council Meetings

Department of Mental Health Young Adult Resource Guide - Hotlines, Warm Lines, and Young Adult Council Meetings

Table of Contents


Hotlines provide an alternative to hospital emergency departments (EDs) for individuals seeking behavioral health services when use of the ED may be avoided and/or is not voluntarily sought. They provide in-person behavioral health crisis assessment, intervention, and stabilization services.

Mass Behavioral Health Partnership (MBHP) Hotlines (Emergency Services Programs)

This service is for people who have Medicare/Medicaid, are uninsured, or who have private insurance that contracts with the particular ESP. To get the statewide toll free number- Call 877-382- 1609 and enter your zip code. ESPs operate 24/7, 7 days/week, 365 days/year.

Go to for a regularly updated list of ESPs.

MBHP Programs in the Boston Area and Western Massachusetts.

MBHP Programs in the Boston Area and Western Massachusetts.

MBHP Programs in the Central, Northeast, and Southeast regions of Massachusetts.

MBHP Programs in the Central, Northeast, and Southeast regions of Massachusetts.

Warm Lines

Warm Lines are peer-operated, compassionate listening lines. Operators talk about day to day experiences living with mental health issues, and focus on the transformation and recovery possibilities from a place where many people feel disabled, isolated and perhaps stuck. The Operators can provide local, state and national resources to assist callers in their recovery.

Warm Lines:




Phone Number

Hours of Operation

Central-West Area


Cross Connections


After three beeps enter your phone number and a

volunteer will call you back shortly.

Mon.-Sun. 4-7pm and 10pm-12am



Casa Primavera Warmline


Mon.-Fri. 8-9am and 5-11pm, Sat.- Sun. 9am-5pm


Metro Boston and Northeast RLC Peer Warmline


Tues.-Sun. 4-8pm


Southeast RLC Warmline

Call Elaine Campbell 508-880-8527 x104

Mon.-Sun. 5:30-9:30pm

* By appointment only



C.A.S.T.L.E.(not a crisis line)


Sun.-Fri. 7-11pm


Edinburgh Center Warmline


Mon.-Fri. 5-10pm, Sat.-Sun. 4-9pm


South Shore Warmline



Crisis line: 800-528-4890 or 617-774-6036

Mon.-Fri. & Sun.


Crisis line open 24 Hrs


SMOC Warmline

Call Mark Knowlton 508-879-2250 x168

Mon.-Fri. 5:30-9:30 pm Sat.-Sun. 1-4pm

* By appointment only

Samaritans Crisis Services

24 Hour Telephone Befriending Service, call or text: 988 (formerly 877-870 HOPE or 877-870-4673 - this number still works too - learn more about the transition to 988)

  • This service is offered to people living in communities throughout the Commonwealth of Massachusetts. Carefully trained volunteers field the calls received each day. Samaritan volunteers offer callers acceptance and respect in a comforting and understanding manner. In addition to supporting depressed, lonely and suicidal callers, this program also supports those calling with concerns for others.

Emotional Support Online

  • Available to Massachusetts high school students through our IM Hear Program which is available on Monday through Thursday nights from 6 to 9 pm EST students and others over the age of 18 can access online emotional support Monday through Friday from 5 to 9 p.m. College students can go to

Lifeline Crisis Chat

    Lifeline Crisis Chat is a service of the National Suicide Prevention Lifeline in partnership with CONTACT USA and can be accessed between 2 p.m.–2 a.m. (Eastern Standard Time

Crisis Text Line

  • TEXT “START” TO 741-741
  • A service specifically available to young people ages 13-25. We are answering texts from people dealing with suicidal ideation, feelings of isolation and issues that can appear to be overwhelming.

Young Adult Councils

Youth Development Committee (YDC) was formally established as a sub-committee of the Massachusetts State Mental Health Planning Council (SMHPC) in 2002 to focus on transition age programming (defined as individuals between the ages of 16 and 25) and to create a voice for youth and young adults.  It continues to serve as an advisory board to the SMHPC, and has been key in the development of the Department of Mental Health’s (DMH) Transition Age Youth (TAY) Initiative.

Under the YDC, there is the Statewide Young Adult Council (SYAC) was created in 2006, under the YDC per the request of young adults who wanted a venue that was young-adult driven by and for young adults receiving mental health services from all over the Commonwealth of Massachusetts.  SYAC is co-chaired by three young adults and serves not only as an additional advisory council to DMH’S TAY Initiative, but also provides feedback, input and recommendations on improving services and supports geared towards them.

For DMH Statewide Young Adult Council Meetings &DMH Young Adult Council Meetings, visit and click on the calendar to find up- to- date area meeting times and locations.

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