Executive Office of Technology Services and Security Policies

The EOTSS End User Service Desk is an IT help desk for Commonwealth employee and authorized business partner end users.

The EOTSS “Information Governance Framework” and Information Governance Program provides independent planning, execution, and management of the necessary policies, standards, practices, technologies, and tools to support our information lifecycle, risk, and compliance needs at an enterprise level.

Annual IT Capital Investment Plan and Capital Planning Process

Executive Office of Technology Services and Security (EOTSS) IT policies, standards, and guidelines for Executive Branch agencies

The EOTSS defined standards and required lead time for facility planning include (but are not limited to) guidance and timelines for Network and WiFi installation, end-user hardware and device procurement to deployment, and MassVoice procurement to installation. PLEASE NOTE that timeline delays can be expected due to current increased demand and global supply chain issues.

Positioning the Commonwealth on cybersecurity readiness and preparedness to remain vigilant to potential threats.

The Acceptable Use of Cellular Extenders and the Commonwealth Network Infrastructure by The Commonwealth of Massachusetts. 

Employees and vendors teleworking are responsible for their own remote Internet connectivity unless the agency head or SCIO offers an agency/secretariat-provided connection (Mi-Fi or other mechanisms). Requests for such connections should be coordinated through the respective agency head and SCIO. The FCC offers general guidance on Home Broadband, including FAQs and minimum download speeds.