EOHHS-IT Service and Support Center (SSC)

Contact Information

Call

Phone: [phone]

• 24-hours a day: Automated phone services are available

• SSC Analyst availability: 6 AM - midnight | M-F
• During availability hours:
  • Phones are staffed by SSC Analysts
  • Anticipate an immediate response to requests

• After-hour services:
  • After-hour services are for major incidents only.
  • Major incidents are defined as issues requiring urgent priority and their impacts are highly critical to operational needs.
  • Major incidents must be processed by calling SSC.
  • Applies to 24/7 facilities and patient-care facilities.
  • See full list attached below.
  • Anticipate up to 15 minutes for a call back (upon following all appropriate automated phone prompts).

Additional Resources

24-7 & Critical Patient Care Facilities

Online

EOHHS-IT Self-Service Form (CA)

(Above link requires connection to the state network.)

• SSC Analyst availability: 8 AM - 6 PM | M-F
• During availability hours:
  • CA requests are reviewed by SSC Analysts
  • Anticipate 2-4 hours before a CA request is reviewed

Email

Email SSC:

• SSC Analyst availability: 8 AM - 6 PM | M-F
• During availability hours:
  • Email requests are reviewed by SSC Analysts
  • Anticipate 24-48 hours before an email request is reviewed

Additional Resources

SSC Agency Emails