617-994-5050
- All EOHHS-IT service needs should start at the EOHHS-IT Service and Support Center (SSC) via emails or phone support. Going to EOTSS directly with IT issues may delay your request due to incorrect routing of the service request process.
- Submitting requests for the same issue through several sources will cause additional delays as duplicate efforts are stalled to be reviewed for accuracy or subsequent errors are being corrected.
- E.g., Submitting three emails or service catalog forms for the same request.
- E.g., After sending an SSC email, you call SSC phone support while simultaneously starting an SSC live chat session.
Phone Support
Business Days: Staffed from 6 AM-midnight | M-F (excluding holidays)
Weekends: Staffed from 9 AM-5 PM | SAT-SUN (excluding holidays)
Major Incidents Call 617-994-5050
Major incidents are defined as having an impact to critical operational needs.
Live Agent Assistance: 6 AM-midnight, M-F | Weekends 9 AM-5 PM
After Hours Automated Phone Support (24/7/365)
Automated phone support provides guidance on how to report major incidents during times when live agents are not available.
After Hours on Business Days: Midnight-6 AM | M-F
Weekends and Holidays: outside the hours of 9 AM-5 PM
Email for lower priority issues. (24-48 hours acknowledgment)
Email an IT-service request at Agency-Specific Mailboxes.
Emails are reviewed from 8 AM-6 PM | M-F
Contact
Address
100 Hancock Street, Quincy, MA 02171