The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOE has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.
You can find out which metrics our agencies are tracking and how they’re performing on this page.
EOE's Fiscal Year 2018 Performance
Executive Office of Education (EOE)
| FY18 Metric | FY18 Target | FY18 Performance (as of 12/31/17) |
|---|---|---|
|
Response time for most heavily used application and web pages. |
Improve response time to the industry standard of 3 seconds or less for the 15 most heavily used applications and web pages. |
Have improved the response time of 15 most heavy used applications and website from an average of 15.42 to 1.83 seconds |
Department of Elementary and Secondary Education (ESE)
| FY18 Metric | FY18 Target | FY18 Performance (as of 12/31/17) |
|---|---|---|
|
Cycle time from submission of licensure application to completion of review and notification of applicant |
Two-weeks during non-peak periods (January-May and mid-Sept-Dec) and four-weeks during peak periods (June-early Sept) |
Peak period cycle: avg of 3.75 weeks; Non-peak period cycle: 2 weeks |
Department of Higher Education (DHE)
| FY18 Metric | FY18 Target | FY18 Performance (as of 12/31/17) |
|---|---|---|
|
Cycle time for decisions on approval of new academic programs at private institutions through the ‘Notice of Intent’ Process |
Average number of days from complete application to decision <10 days, with no decision taking longer than 30 days |
Notice of Intent Review average response: 10.7 days; Expedited External Review: 29.8 days |
Department of Early Education and Care (EEC)
| FY18 Metric | FY18 Target | FY18 Performance (as of 12/31/17) |
|---|---|---|
|
Cycle time for licensed early education programs to receive written results following routine licensing visits. |
Results available within an average of seven days as of May 15 and three days by September 1 |
Average response time from May 16, 2017 to September 1, 2017: 3.89 days |