The Baker-Polito Administration is working hard to improve your experience with state government. To that end, EOE has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.
You can find out which metrics our agencies are tracking and how they're performing on this page.
EOE’s Fiscal Year 2017 Performance
Executive Office of Education (EOE)
|Usage of data and reports from Edwin Analytics
|Double the number of reports downloaded from Edwin, to 114,000 annually (excluding student assessment reports)
|In FY17, 87,385 reports were downloaded from Edwin (excluding student assessment reports). EOE’s focus in 2016 shifted to upgrading the system that supports the source data for Edwin rather than outreach to districts to increase usage
Department of Elementary and Secondary Education (ESE)
|Cycle time from submission of licensure application to completion of review and notification of applicant
|Two-weeks during non-peak periods (January-May and mid-Sept-Dec) and four-weeks during peak periods (June-early Sept)
|During non-peak periods (Jan-May and mid-Sept-Dec), cycle time averaged <2 weeks. During peak periods (June-early Sept), cycle time averaged 4 weeks. During FY17, the team conducted 81,830 reviews and staff issued 26,604 licenses and endorsements.
|Cycle time from request for grant funds to date processed on MMARS
|Process all payments within 10 days of receipt of the request
|In FY17, DESE processed 99.9% of payments (17,249 out of 17,268) within 10 days of receipt of the request.
Department of Higher Education (DHE)
|Cycle time for decisions on approval of new academic programs at private institutions through the ‘Notice of Intent’ Process
|Average number of days from complete application to decision <10 days, with no decision taking longer than 30 days
|Average number of days from complete application to decision was 10.7 business days, with no decision taking longer than 30 days. There were 18 reviews completed in FY17, a 500% increase compared to FY15.
|Cycle time for resolution of financial aid inquiries (services or resources) during peak season (April-September)
|60% within 24 hours; 75% within 48 hours: and 100% within 72 hours
|Between April and September, OSFA received 7300 financial aid inquiries via email from the general public, including college administrators and other stakeholders. Over 87% within 24 hours; 100% within 48 hours.
Department of Early Education and Care (EEC)
|Cycle time for licensed early education programs to receive written results following routine licensing visits.
|Results available within an average of seven days as of May 15 and three days by September 1
|In FY17 EEC began moving away from its paper-based child care licensing system to the cloud-based Licensing Education Analytic Database (LEAD) system to conduct licensing visits and store relevant data. During the initial phase of LEAD’s rollout (including pre-licensing, monitoring, and renewal visits) the average cycle time for licensing visit reports to be completed in LEAD and communicated to programs was 3.72 business days.