The Baker-Polito Administration is working hard to improve your experience with state government. To that end, EOE has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.
You can find out which metrics our agencies are tracking and how they're performing on this page.
EOE’s Fiscal Year 2019 Performance
Executive Office of Education
| FY19 Metric | FY19 Target | FY19 Current Performance |
|---|---|---|
| Response time for most heavily used internal applications and web pages | Improve the response time to the industry standard of 3 seconds or less for the 15 most heavily used internal applications and web pages not currently meeting that standard. | Improved the response time of the 15 most heavy used web based applications and websites to 1.216 seconds. |
Department of Elementary and Secondary Education (ESE)
| FY19 Metric | FY19 Target | FY19 Current Performance |
|---|---|---|
| Cycle time from submission of licensure application to completion of review and notification of applicant | Two weeks during non-peak periods (January-May and mid-Sept-Dec.) and four weeks during peak periods (June-early Sept.) | Average of 3.75 weeks during peak periods and 1.75 during non-peak seasons. |
Department of Higher Education (DHE)
| FY19 Metric | FY19 Target | FY19 Current Performance |
|---|---|---|
| Cycle time for decisions on approval of new academic programs at private institutions through the 'Notice of Intent' Process | Average number of days from complete application to decision less than 14 days, with no decision taking longer than 30 days |
Average response time for Notice of Intent Reviews (from date of complete application to approval): 15.2 business days. Average response time for Expedited External Reviews (from date of complete application to approval): 17.5 business days. |
Department of Early Education and Care (EEC)
| FY19 Metric | FY19 Target | FY19 Current Performance |
|---|---|---|
| Cycle time for licensed early education programs to receive written results following routine licensing visits. | Results available within an average of seven days as of May 15 and three days by September 1 | Average response time from May 16, 2018 to September 1, 2018: 5.79 days |