Find an Ombudsman Representative for a Nursing or Rest Home

A list of Ombudsman Representatives for Nursing or Rest Homes

Table of Contents

Massachusetts Nursing & Rest Home Ombudsman Program Contact List

Long Term Care Ombudsman Representatives work with residents to resolve concerns about their quality of life and care within nursing and rest homes. Ombudsman Representatives work to ensure resident rights are respected. To speak to a local Long Term Care Ombudsman Representative, contact us at 617-222-7495 or use the chart below to find the local ombudsman program serving the city or town in which the facility is located, and call the agency listed.

City/Town

Agency

Ombudsman Tel # 

Abington

Old Colony Planning Council

508-583-1833

Acton

Minuteman Senior Services, Inc.

781-272-7177

Acushnet

Coastline Elderly Services, Inc.

508-999-6400

Adams

Elder Services of Berkshire County, Inc.

413-499-0524

Agawam

Greater Springfield Senior Services

413-781-8800

Alford

Elder Services of Berkshire County, Inc.

413-499-0524

Allston*

Ethos

617-522-6700

Amesbury

AgeSpan

978-651-3063

Amherst

Highland Valley Elder Services, Inc.

413-586-2000

Andover

AgeSpan

978-651-3063

Arlington

Minuteman Senior Services, Inc.

781-272-7177

Ashburnham

Central Massachusetts Area on Aging

508-853-1373

Ashby

Central Massachusetts Area on Aging

508-853-1373

Ashfield

LifePath

413-773-5555

Ashland

Springwell

508-573-7235

Athol

LifePath

413-773-5555

Attleboro

Bristol Elder Services, Inc.

508-675-2101

Auburn

Central Massachusetts Area on Aging

508-853-1373

Avon

Old Colony Planning Council

508-583-1833

Ayer

Central Massachusetts Area on Aging

508-853-1373

Backbay*

Ethos

617-522-6700

Baldwinville

Central Massachusetts Area on Aging

508-853-1373

Barnstable

Elder Services of Cape Cod & The Islands

508-394-4630

Barre

Central Massachusetts Area on Aging

508-853-1373

Beacon Hill/West*

Ethos

617-522-6700

Becket

Elder Services of Berkshire County, Inc.

413-499-0524

Bedford

Minuteman Senior Services, Inc.

781-272-7177

Belchertown

WestMass ElderCare, Inc.

413-538-9020

Bellingham

Central Massachusetts Area on Aging

508-853-1373

Belmont

Springwell

617-926-4100

Berkley

Bristol Elder Services, Inc.

508-675-2101

Berlin

Central Massachusetts Area on Aging

508-853-1373

Bernardston

LifePath

413-773-5555

Beverly

Seniorcare, Inc

978-281-1750

Billerica

AgeSpan

978-651-3063

Blackstone

Central Massachusetts Area on Aging

508-853-1373

Blandford

Highland Valley Elder Services, Inc.

413-586-2000

Bolton

Central Massachusetts Area on Aging

508-853-1373

Boston

Ethos

617-522-6700

Bourne

Elder Services of Cape Cod & The Islands

508-394-4630

Boxborough

Minuteman Senior Services, Inc.

781-272-7177

Boxford

AgeSpan

978-651-3063

Boylston

Central Massachusetts Area on Aging

508-853-1373

Braintree

South Shore Elder Services, Inc.

781-848-3910

Brewster

Elder Services of Cape Cod & The Islands

508-394-4630

Bridgewater

Old Colony Planning Council

508-583-1833

Brighton

Ethos

617-522-6700

Brimfield

Greater Springfield Senior Services

413-781-8800

Brockton

Old Colony Planning Council

508-583-1833

Brookfield

Central Massachusetts Area on Aging

508-853-1373

Brookline

Springwell

617-926-4100

Buckland

LifePath

413-773-5555

Burlington

Minuteman Senior Services, Inc.

781-272-7177

Cambridge

Greater Lynn Senior Services, Inc.

781-599-0110

Canton

South Shore Elder Services, Inc.

781-848-3910

Carlisle

Minuteman Senior Services, Inc.

781-272-7177

Carver

Old Colony Planning Council

508-583-1833

Centerville

Elder Services of Cape Cod & The Islands

508-394-4630

Charlemont

LifePath

413-773-5555

Charlestown*

Ethos

617-522-6700

Charlton

Central Massachusetts Area on Aging

508-853-1373

Chatham

Elder Services of Cape Cod & The Islands

508-394-4630

Chelmsford

AgeSpan

978-651-3063

Chelsea

AgeSpan

978-651-3063

Cheshire

Elder Services of Berkshire County, Inc.

413-499-0524

Chester

Highland Valley Elder Services, Inc.

413-586-2000

Chesterfield

Highland Valley Elder Services, Inc.

413-586-2000

Chestnut Hill

Springwell

617-926-4100

Chicopee

WestMass ElderCare, Inc.

413-538-9020

Chilmark

Elder Services of Cape Cod & The Islands

508-394-4630

Chinatown*

Ethos

617-522-6700

Clarksburg

Central Massachusetts Area on Aging

508-853-1373

Clinton

Central Massachusetts Area on Aging

508-853-1373

Cohasset

South Shore Elder Services, Inc.

781-848-3910

Colrain

LifePath

413-773-5555

Columbia Point*

Ethos

617-522-6700

Concord

Minuteman Senior Services, Inc.

781-272-7177

Conway

LifePath

413-773-5555

Cummington

Highland Valley Elder Services, Inc.

413-586-2000

Dalton

Elder Services of Berkshire County, Inc.

413-499-0524

Danvers

AgeSpan

978-651-3063

Dartmouth

Coastline Elderly Services, Inc.

508-999-6400

Dedham

South Shore Elder Services, Inc.

781-848-3910

Deerfield

LifePath

413-773-5555

Dennis

Elder Services of Cape Cod & The Islands

508-394-4630

Dighton

Bristol Elder Services, Inc.

508-675-2101

Dorchester*

Ethos

617-522-6700

Douglas

Central Massachusetts Area on Aging

508-853-1373

Dover

Springwell

508-573-7235

Dracut

AgeSpan

978-651-3063

Dudley

Central Massachusetts Area on Aging

508-853-1373

Dunstable

AgeSpan

978-651-3063

Duxbury

Old Colony Planning Council

508-583-1833

East Boston*

Ethos

617-522-6700

East Bridgewater

Old Colony Planning Council

508-583-1833

East Brookfield

Central Massachusetts Area on Aging

508-853-1373

East Longmeadow

Greater Springfield Senior Services

413-781-8800

East Mattapan*

Ethos

617-522-6700

East Wareham

Old Colony Planning Council

508-583-1833

Eastham

Elder Services of Cape Cod & The Islands

508-394-4630

Easthampton

Highland Valley Elder Services, Inc.

413-586-2000

Easton

Old Colony Planning Council

508-583-1833

Edgartown

Elder Services of Cape Cod & The Islands

508-394-4630

Egremont

Elder Services of Berkshire County, Inc.

413-499-0524

Erving

LifePath

413-773-5555

Essex

Seniorcare, Inc

978-281-1750

Everett

AgeSpan

978-651-3063

Fairhaven

Coastline Elderly Services, Inc.

508-999-6400

Fall River

Bristol Elder Services, Inc.

508-675-2101

Falmouth

Elder Services of Cape Cod & The Islands

508-394-4630

Fenway*

Ethos

617-522-6700

Fitchburg

Central Massachusetts Area on Aging

508-853-1373

Florence

Highland Valley Elder Services, Inc.

413-586-2000

Florida

Elder Services of Berkshire County, Inc.

413-499-0524

Foxborough

South Shore Elder Services, Inc.

781-848-3910

Framingham

Springwell

508-573-7235

Franklin

Central Massachusetts Area on Aging

508-853-1373

Freetown

Bristol Elder Services, Inc.

508-675-2101

Gardner

Central Massachusetts Area on Aging

508-853-1373

Gay Head

Elder Services of Cape Cod & The Islands

508-394-4630

Georgetown

AgeSpan

978-651-3063

Gill

LifePath

413-773-5555

Gloucester

Seniorcare, Inc

978-281-1750

Goshen

Highland Valley Elder Services, Inc.

413-586-2000

Gosnold

Coastline Elderly Services, Inc.

508-999-6400

Grafton

Central Massachusetts Area on Aging

508-853-1373

Granby

WestMass ElderCare, Inc.

413-538-9020

Granville

Highland Valley Elder Services, Inc.

413-586-2000

Great Barrington

Elder Services of Berkshire County, Inc.

413-499-0524

Greenbush

South Shore Elder Services, Inc.

781-848-3910

Greenfield

LifePath

413-773-5555

Groton

Central Massachusetts Area on Aging

508-853-1373

Groveland

AgeSpan

978-651-3063

Hadley

Highland Valley Elder Services, Inc.

413-586-2000

Halifax

Old Colony Planning Council

508-583-1833

Hamilton

Seniorcare, Inc

978-281-1750

Hampden

Greater Springfield Senior Services

413-781-8800

Hancock

Elder Services of Berkshire County, Inc.

413-499-0524

Hanover

Old Colony Planning Council

508-583-1833

Hanson

Old Colony Planning Council

508-583-1833

Hardwick

Central Massachusetts Area on Aging

508-853-1373

Harvard

Minuteman Senior Services, Inc.

781-272-7177

Harwich

Elder Services of Cape Cod & The Islands

508-394-4630

Hatfield

Highland Valley Elder Services, Inc.

413-586-2000

Haverhill

AgeSpan

978-651-3063

Hawley

LifePath

413-773-5555

Heath

LifePath

413-773-5555

Hingham

South Shore Elder Services, Inc.

781-848-3910

Hinsdale

Elder Services of Berkshire County, Inc.

413-499-0524

Holbrook

South Shore Elder Services, Inc.

781-848-3910

Holden

Central Massachusetts Area on Aging

508-853-1373

Holland

Greater Springfield Senior Services

413-781-8800

Holliston

Springwell

508-573-7235

Holyoke

WestMass ElderCare, Inc.

413-538-9020

Hopedale

Central Massachusetts Area on Aging

508-853-1373

Hopkinton

Springwell

508-573-7235

Hubbardston

Central Massachusetts Area on Aging

508-853-1373

Hudson

Springwell

508-573-7235

Hull

South Shore Elder Services, Inc.

781-848-3910

Huntington

Highland Valley Elder Services, Inc.

413-586-2000

Hyannis

Elder Services of Cape Cod & The Islands

508-394-4630

Hyde Park*

Ethos

617-522-6700

Ipswich

Seniorcare, Inc

978-281-1750

Jamaica Plain*

Ethos

617-522-6700

Kingston

Old Colony Planning Council

508-583-1833

Lakeville

Old Colony Planning Council

508-583-1833

Lancaster

Central Massachusetts Area on Aging

508-853-1373

Lanesborough

Elder Services of Berkshire County, Inc.

413-499-0524

Lawrence

AgeSpan

978-651-3063

Lee

Elder Services of Berkshire County, Inc.

413-499-0524

Leeds

Highland Valley Elder Services, Inc.

413-586-2000

Leicester

Central Massachusetts Area on Aging

508-853-1373

Lenox

Elder Services of Berkshire County, Inc.

413-499-0524

Leominster

Central Massachusetts Area on Aging

508-853-1373

Leverett

LifePath

413-773-5555

Lexington

Minuteman Senior Services, Inc.

781-272-7177

Leyden

LifePath

413-773-5555

Lincoln

Minuteman Senior Services, Inc.

781-272-7177

Littleton

Minuteman Senior Services, Inc.

781-272-7177

Longmeadow

Greater Springfield Senior Services

413-781-8800

Lowell

AgeSpan

978-651-3063

Ludlow

WestMass ElderCare, Inc.

413-538-9020

Lunenburg

Central Massachusetts Area on Aging

508-853-1373

Lynn

Greater Lynn Senior Services, Inc.

781-599-0110

Lynnfield

Greater Lynn Senior Services, Inc.

781-599-0110

Magnolia

Seniorcare, Inc

978-281-1750

Malden

AgeSpan

978-651-3063

Manchester

Seniorcare, Inc

978-281-1750

Mansfield

Bristol Elder Services, Inc.

508-675-2101

Marblehead

AgeSpan

978-651-3063

Marion

Coastline Elderly Services, Inc.

508-999-6400

Marlborough

Springwell

508-573-7235

Marshfield

Old Colony Planning Council

508-583-1833

Mashpee

Elder Services of Cape Cod & The Islands

508-394-4630

Mattapoisett

Coastline Elderly Services, Inc.

508-999-6400

Maynard

Minuteman Senior Services, Inc.

781-272-7177

Medfield

South Shore Elder Services, Inc.

781-848-3910

Medford

AgeSpan

978-651-3063

Medway

Central Massachusetts Area on Aging

508-853-1373

Melrose

AgeSpan

978-651-3063

Mendon

Central Massachusetts Area on Aging

508-853-1373

Merrimack

AgeSpan

978-651-3063

Methuen

AgeSpan

978-651-3063

Middleborough

Old Colony Planning Council

508-583-1833

Middlefield

Highland Valley Elder Services, Inc.

413-586-2000

Middleton

AgeSpan.

978-651-3063

Milford

Central Massachusetts Area on Aging

508-853-1373

Millbury

Central Massachusetts Area on Aging

508-853-1373

Millis

South Shore Elder Services, Inc.

781-848-3910

Milton

South Shore Elder Services, Inc.

781-848-3910

Milville

Central Massachusetts Area on Aging

508-853-1373

Mission Hill/Parker* Hill

Ethos

617-522-6700

Monroe

LifePath

413-773-5555

Monson

Greater Springfield Senior Services

413-781-8800

Montague

LifePath

413-773-5555

Monterey

Elder Services of Berkshire County, Inc.

413-499-0524

Montgomery

Highland Valley Elder Services, Inc.

413-586-2000

Mount Washington

Elder Services of Berkshire County, Inc.

413-499-0524

Nahant

Greater Lynn Senior Services, Inc.

781-599-0110

Nantucket

Elder Services of Cape Cod & The Islands

508-394-4630

Natick

Springwell

508-573-7235

Needham

Springwell

617-926-4100

New Ashford

Elder Services of Berkshire County, Inc.

413-499-0524

New Bedford

Coastline Elderly Services, Inc.

508-999-6400

New Braintree

Central Massachusetts Area on Aging

508-853-1373

New Marlborough

Elder Services of Berkshire County, Inc.

413-499-0524

New Salem

LifePath

413-773-5555

Newbury

AgeSpan

978-651-3063

Newburyport

AgeSpan

978-651-3063

Newton

Springwell

617-926-4100

Norfolk

South Shore Elder Services, Inc.

781-848-3910

North Adams

Elder Services of Berkshire County, Inc.

413-499-0524

North Andover

AgeSpan

978-651-3063

North Attleboro

Bristol Elder Services, Inc.

508-675-2101

North Brookfield

Central Massachusetts Area on Aging

508-853-1373

North End*

Ethos

617-522-6700

North Reading

AgeSpan

978-651-3063

Northampton

Highland Valley Elder Services, Inc.

413-586-2000

Northborough

Springwell

508-573-7235

Northbridge

Central Massachusetts Area on Aging

508-853-1373

Northfield

LifePath

413-773-5555

Norton

Bristol Elder Services, Inc.

508-675-2101

Norwell

South Shore Elder Services, Inc.

781-848-3910

Norwood

South Shore Elder Services, Inc.

781-848-3910

Oak Bluffs

Elder Services of Cape Cod & The Islands

508-394-4630

Oakham

Central Massachusetts Area on Aging

508-853-1373

Orange

LifePath

413-773-5555

Orleans

Elder Services of Cape Cod & The Islands

508-394-4630

Otis

Elder Services of Berkshire County, Inc.

413-499-0524

Oxford

Central Massachusetts Area on Aging

508-853-1373

Palmer

Greater Springfield Senior Services

413-781-8800

Paxton

Central Massachusetts Area on Aging

508-853-1373

Peabody

AgeSpan

978-651-3063

Pelham

Highland Valley Elder Services, Inc.

413-586-2000

Pembroke

Old Colony Planning Council

508-583-1833

Pepperell

Central Massachusetts Area on Aging

508-853-1373

Peru

Elder Services of Berkshire County, Inc.

413-499-0524

Petersham

LifePath

413-773-5555

Phillipston

LifePath

413-773-5555

Pittsfield

Elder Services of Berkshire County, Inc.

413-499-0524

Plainfield

Highland Valley Elder Services, Inc.

413-586-2000

Plainville

South Shore Elder Services, Inc.

781-848-3910

Plymouth

Old Colony Planning Council

508-583-1833

Plympton

Old Colony Planning Council

508-583-1833

Princeton

Central Massachusetts Area on Aging

508-853-1373

Provincetown

Elder Services of Cape Cod & The Islands

508-394-4630

Quincy

South Shore Elder Services, Inc.

781-848-3910

Randolph

South Shore Elder Services, Inc.

781-848-3910

Raynham

Bristol Elder Services, Inc.

508-675-2101

Reading

AgeSpan

978-651-3063

Rehoboth

Bristol Elder Services, Inc.

508-675-2101

Revere

AgeSpan

978-651-3063

Richmond

Elder Services of Berkshire County, Inc.

413-499-0524

Rochdale

Central Massachusetts Area on Aging

508-853-1373

Rochester

Coastline Elderly Services, Inc.

508-999-6400

Rockland

Old Colony Planning Council

508-583-1833

Rockport

Seniorcare, Inc

978-281-1750

Roslindale*

Ethos

617-522-6700

Rowe

LifePath

413-773-5555

Rowely

AgeSpan

978-651-3063

Roxbury*

Ethos

617-522-6700

Royalston

LifePath

413-773-5555

Russell

Highland Valley Elder Services, Inc.

413-586-2000

Rutland

Central Massachusetts Area on Aging

508-853-1373

Salem

AgeSpan

978-651-3063

Salisbury

AgeSpan

978-651-3063

Sandisfield

Elder Services of Berkshire County, Inc.

413-499-0524

Sandwich

Elder Services of Cape Cod & The Islands

508-394-4630

Saugus

Greater Lynn Senior Services, Inc.

781-599-0110

Savoy

Elder Services of Berkshire County, Inc.

413-499-0524

Scituate

South Shore Elder Services, Inc.

781-848-3910

Seekonk

Bristol Elder Services, Inc.

508-675-2101

Sharon

South Shore Elder Services, Inc.

781-848-3910

Sheffield

Elder Services of Berkshire County, Inc.

413-499-0524

Shelburne

LifePath

413-773-5555

Sherborn

Springwell

508-573-7235

Shirley

Central Massachusetts Area on Aging

508-853-1373

Shrewsbury

Central Massachusetts Area on Aging

508-853-1373

Shutesbury

LifePath

413-773-5555

Somerset

Bristol Elder Services, Inc.

508-675-2101

Somerville

Greater Lynn Senior Services, Inc.

781-599-0110

South Boston*

Ethos

617-522-6700

South End*

Ethos

617-522-6700

South Hadley

WestMass ElderCare, Inc.

413-538-9020

Southampton

Highland Valley Elder Services, Inc.

413-586-2000

Southborough

Springwell

508-573-7235

Southbridge

Central Massachusetts Area on Aging

508-853-1373

Southwick

Highland Valley Elder Services, Inc.

413-586-2000

Spencer

Central Massachusetts Area on Aging

508-853-1373

Springfield

Greater Springfield Senior Services

413-781-8800

Sterling

Central Massachusetts Area on Aging

508-853-1373

Stockbridge

Elder Services of Berkshire County, Inc.

413-499-0524

Stoneham

AgeSpan

978-651-3063

Stoughton

Old Colony Planning Council

508-583-1833

Stow

Minuteman Senior Services, Inc.

781-272-7177

Sturbridge

Central Massachusetts Area on Aging

508-853-1373

Sudbury

Springwell

508-573-7235

Sunderland

LifePath

413-773-5555

Sutton

Central Massachusetts Area on Aging

508-853-1373

Swampscott

Greater Lynn Senior Services, Inc.

781-599-0110

Swansea

Bristol Elder Services, Inc.

508-675-2101

Taunton

Bristol Elder Services, Inc.

508-675-2101

Templeton

Central Massachusetts Area on Aging

508-853-1373

Tewksbury

AgeSpan

978-651-3063

Tisbury

Elder Services of Cape Cod & The Islands

508-394-4630

Tolland

Highland Valley Elder Services, Inc.

413-586-2000

Topsfield

Seniorcare, Inc

978-281-1750

Townsend

Central Massachusetts Area on Aging

508-853-1373

Truro

Elder Services of Cape Cod & The Islands

508-394-4630

Turners Falls

LifePath

413-773-5555

Tyngsborough

AgeSpan

978-651-3063

Tyringham

Elder Services of Berkshire County, Inc.

413-499-0524

Upton

Central Massachusetts Area on Aging

508-853-1373

Uxbridge

Central Massachusetts Area on Aging

508-853-1373

Wakefield

AgeSpan

978-651-3063

Wales

Greater Springfield Senior Services

413-781-8800

Walpole

South Shore Elder Services, Inc.

781-848-3910

Waltham

Springwell

617-926-4100

Ware

WestMass ElderCare, Inc.

413-538-9020

Wareham

Old Colony Planning Council

508-583-1833

Warren

Central Massachusetts Area on Aging

508-853-1373

Warwick

LifePath

413-773-5555

Washington

Elder Services of Berkshire County, Inc.

413-499-0524

Watertown

Springwell

617-926-4100

Wayland

Springwell

508-573-7235

Webster

Central Massachusetts Area on Aging

508-853-1373

Wellesley

Springwell

617-926-4100

Wellfleet

Elder Services of Cape Cod & The Islands

508-394-4630

Wendell

LifePath

413-773-5555

Wenham

Seniorcare, Inc

978-281-1750

West Boylston

Central Massachusetts Area on Aging

508-853-1373

West Bridgewater

Old Colony Planning Council

508-583-1833

West Brookfield

Central Massachusetts Area on Aging

508-853-1373

West Mattapan*

Ethos

617-522-6700

West Newbury

AgeSpan

978-651-3063

West Roxbury*

Ethos

617-522-6700

West Springfield

Greater Springfield Senior Services

413-781-8800

West Stockbridge

Elder Services of Berkshire County, Inc.

413-499-0524

West Tisbury

Elder Services of Cape Cod & The Islands

508-394-4630

Westborough

Springwell

508-573-7235

Westfield

Highland Valley Elder Services, Inc.

413-586-2000

Westford

AgeSpan

978-651-3063

Westhampton

Highland Valley Elder Services, Inc.

413-586-2000

Westminster

Central Massachusetts Area on Aging

508-853-1373

Weston

Springwell

617-926-4100

Westport

Bristol Elder Services, Inc.

508-675-2101

Westwood

South Shore Elder Services, Inc.

781-848-3910

Weymouth

South Shore Elder Services, Inc.

781-848-3910

Whately

LifePath

413-773-5555

Whitinsville

Central Massachusetts Area on Aging

508-853-1373

Whitman

Old Colony Planning Council

508-583-1833

Wilbraham

Greater Springfield Senior Services

413-781-8800

Williamsburg

Highland Valley Elder Services, Inc.

413-586-2000

Williamstown

Elder Services of Berkshire County, Inc.

413-499-0524

Wilmington

Minuteman Senior Services, Inc.

781-272-7177

Winchendon

Central Massachusetts Area on Aging

508-853-1373

Winchester

Minuteman Senior Services, Inc.

781-272-7177

Windsor

Elder Services of Berkshire County, Inc.

413-499-0524

Winthrop

AgeSpan

978-651-3063

Woburn

Minuteman Senior Services, Inc.

781-272-7177

Worcester

Central Massachusetts Area on Aging

508-853-1373

Worthington

Highland Valley Elder Services, Inc.

413-586-2000

Wrentham

South Shore Elder Services, Inc.

781-848-3910

Yarmouth

Elder Services of Cape Cod & The Islands

508-394-4630

*ETHOS serves as the Local Long Term Care Ombudsman Program for all neighborhoods within the City of Boston.

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