Providing support for older adults living in nursing homes, rest homes, or assisted living residences.
About
A Long-Term Care Ombudsman is certified to investigate any issues that arise in nursing homes, rest homes, or assisted living facilities, so the residents who live there can do so with dignity and respect.
As an advocate, a Long-Term Care Ombudsman works to resolve problems between residents and nursing homes, rest homes, or assisted living facilities, as they relate to the health, welfare, and rights of those they serve.
Long-Term Care Ombudsman often act as mediators, visiting facilities on a regular basis and allowing residents to voice their complaints and work toward resolution with staff before issues can escalate. Anyone can bring a complaint before the ombudsman, and the complaint can be on behalf of a specific resident or on behalf of residents as a group.
Video: How can a Long-Term Care Ombudsman help me?
Skip this video How can a Long-Term Care Ombudsman help me?.Eligibility & Cost
Long-Term Care Ombudsman support is free for residents who live in nursing homes, rest homes, or assisted living facilities.
Contact Us

Phone
Address
Room 517
Boston, MA 02108
What would you like to do
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Open PDF file, 438.44 KB, Consumer Guide to Choose a Nursing Home (English, PDF 438.44 KB)
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Open RTF file, 189.28 KB, Consumer Guide to Choose a Nursing Home - accessible (English, RTF 189.28 KB)
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Open DOCX file, 277.36 KB, Assisted Living in Massachusetts: A Consumer Guide (English, DOCX 277.36 KB)
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Open DOCX file, 277.36 KB, Assisted Living in Massachusetts: A Consumer Guide - accessible (English, DOCX 277.36 KB)
- Learn More About Rest Homes
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Open PDF file, 188.81 KB, Nursing & Rest Home Residents’ Rights (English, PDF 188.81 KB)
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Open RTF file, 297.17 KB, Nursing & Rest Home Residents’ Rights - accessible (English, RTF 297.17 KB)
- Residents Rights for Assisted Living Residents
- Helpful Links & Resources