The Massachusetts Long-term Care Ombudsman Program is responsible for advocacy in nursing homes, rest homes, and assisted living residences.
Contact Us
Who We Serve
The Long-term Care Ombudsman Program provides resident-centered advocacy for residents and patients living in nursing homes, rest homes, and assisted living residences across Massachusetts. Our goal is to empower residents, promote residents’ rights, and promote quality care.
What would you like to do
Learn More About the Ombudsman Program
Find an Ombudsman Representative for a Nursing or Rest Home
Find an Ombudsman for an Assisted Living Residence
Speak to an Ombudsman Representative About a Complaint
Volunteer for the Ombudsman Program
Yearly Reports
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Open PDF file, 438.44 KB, for Consumer Guide to Choose a Nursing Home (English, PDF 438.44 KB)
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Open RTF file, 189.28 KB, for Consumer Guide to Choose a Nursing Home - accessible (English, RTF 189.28 KB)
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Open PDF file, 406.18 KB, for Assisted Living in Massachusetts: A Consumer Guide (English, PDF 406.18 KB)
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Open DOCX file, 812.34 KB, for Assisted Living in Massachusetts: A Consumer Guide - accessible (English, DOCX 812.34 KB)
- Learn More About Rest Homes
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Open PDF file, 188.81 KB, for Nursing & Rest Home Residents’ Rights (English, PDF 188.81 KB)
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Open RTF file, 297.17 KB, for Nursing & Rest Home Residents’ Rights - accessible (English, RTF 297.17 KB)
- Residents Rights for Assisted Living Residents
- Helpful Links & Resources