Massachusetts Long-Term Care Ombudsman Program

A Long-Term Care Ombudsman is certified to investigate any issues that arise in nursing homes, rest homes, or assisted living facilities, so the residents who live there can do so with dignity and respect.  

As an advocate, a Long-Term Care Ombudsman works to resolve problems between residents and nursing homes, rest homes, or assisted living facilities, as they relate to the health, welfare, and rights of those they serve.  

Long-Term Care Ombudsman often act as mediators, visiting facilities on a regular basis and allowing residents to voice their complaints and work toward resolution with staff before issues can escalate. Anyone can bring a complaint before the ombudsman, and the complaint can be on behalf of a specific resident or on behalf of residents as a group.  

Long-Term Care Ombudsman support is free for residents who live in nursing homes, rest homes, or assisted living facilities.