HLC Housing OneStop Hub

The Executive Office of Housing and Livable Communities (HLC) is launching a new Housing OneStop application for managing the distribution of both state and federal housing development tax credits and funding. This page provides updates, training materials, webinar links, and support information.

Introduction

The Executive Office of Housing and Livable Communities (HLC) Housing Development Division is excited to announce the launch of a new application portal and grant management system for tax credits and housing subsidies. Access the new Housing OneStop here.

System Design

Over the last two years, HLC has completely re-examined, redesigned, and rebuilt the system used for submitting applications, documentation, and requisitions. Sponsors can look forward to a modernized interface, faster load times, simplified data entry formats, and options to override calculated fields. Consultants and quasi-public agencies will have easier access to applications and supporting documentation. Stakeholders will have access to more complete and accurate data about the homes that are created or preserved thanks to HLC's support.  

The design of the new system was driven by more than a year of research, business process discussions, testing, and feedback from HLC staff and external users. Based on this research, HLC created a new system that focuses on core functions such as applications, uploads, and requisitions. 

We appreciate your feedback, patience and partnership as we continue to roll out new features based on program and user needs. You can always reach us at: [e-mail]

Office Hours and Training

Office Hours

Office hours are optional drop-in sessions focused specifically on using and navigating the new Housing OneStop platform. These sessions are an opportunity to ask questions about system functionality, troubleshoot technical issues, and receive guidance on completing tasks within Housing OneStop. There’s no formal agenda or presentation at any of these sessions – bring your questions and we’ll address them.   

Office hours are not intended for programmatic or policy questions related to the Winter Rental Round or individual projects. Please click the applicable date below to register: 

• Thursday, Oct 29: 10:00 - 11:00 AM ET
• Tuesday, Nov 3: 3:00 - 4:00 PM ET
• Thursday, Nov 12: 9:00 - 10:00 AM ET
• Thursday, Nov 19: 11:00 - 12:00 PM ET

Training

Additional training sessions on the Closing process and Requisitions will be scheduled for later in the fall. We will share dates and registration information as they become available. To view recordings of past trainings, please see the resources section below.

Resources

• User Guides
  • Sponsor User Guide
  • Consultant User Guide
  • Quasi User Guide
• Training Recordings
  • Pre-Application Training
  • Full Application Training - Part 1 (General Info, Development Team, Preservation, Permitting & Entitlement, Due Diligence, and Green Checklist)
  • Full Application Training - Part 2 (Sources, Uses of Funds, Pro Forma, and Tax Credit Basis) 
• Additional Resources
  • Housing OneStop Document Upload Guidance and Templates
  • Housing OneStop Crosswalk Template

What has changed?

The new Housing OneStop application will replace many of the processes currently handled through the existing Intelligrants platform. That platform will be this fall. The new system is intended to provide a more modern and efficient experience for applicants, sponsors, consultants, quasi partners, and HLC staff.

The new HLC Housing OneStop introduces several changes from the current process:

• Users will log in using the single sign-on service at MyMassGov. The process will require two-factor authentication and will make it much easier to reset lost or forgotten passwords
• Organizations will be able to manage their own users. Admins can approve new users in their organization, set their permission levels, and remove users who should no longer have access
• Sponsor organizations will assign consultants to their projects when necessary
• Applications have been updated, including some questions, logic, calculations, and document requirements
• A new 'crosswalk' template will provide a simpler input table for project data

Data migration of projects

Sponsors of projects that are already in progress will receive project-specific instructions for the transition to the new system. Until you receive project-specific instructions continue submitting requisitions in the existing Intelligrants system.

In the coming months, HLC will be migrating data from the old Intelligrants system to the new OneStop, with a focus on "active” developments that are under review, awarded, under construction, or recently completed (since 2020.)  We need your help to make sure that the information moved into the new system is correct.  Next week, we will be reaching out to sponsors and project contacts to confirm the list of projects that will be migrated and to start the process of verifying and updating the information about each project. While this process may require work on the part of sponsors, it is essential to ensure that the new OneStop is an accurate record of funded projects and a reliable tool for program management.