Language access at the Department of Transitional Assistance

The Department of Transitional Assistance (DTA) recognizes the importance of providing individuals with limited English proficiency meaningful access across our many programs and services.

DTA Language Access Plan

The Department of Transitional Assistance (DTA) has prepared a Language Access Plan (“LAP” or “Plan”), which defines the actions that have been or will be taken by DTA to ensure meaningful access to agency services, programs and activities on the part of persons who have limited English proficiency. Please access the document below to view the plan.

DTA Language Access Plan

Language access complaint procedure

You may file a complaint with the Language Access Coordinators or the Office of Access and Opportunity if you believe you have been denied the benefits of this Plan. You must file a written complaint.

To file a complaint with the Language Access Coordinators, please email or mail the written complaint to the following individuals:

 

Sarah Stuart

Associate Commissioner for Local Implementation and Special Populations

600 Washington Street, 5th Floor

Boston, MA 02111

[e-mail]

Kevin Pouv

Acting Director of Local Office Implementation

600 Washington Street, 5th Floor

Boston, MA 02111

[e-mail]

To file a complaint with the Office of Access and Opportunity, please email or mail the written complaint to:

Yarlennys Villaman

Director of Community Affairs

Language Access Coordinator

Office of the Governor Maura T. Healey

Massachusetts State House, Room 280

Boston, MA 02133

[e-mail]