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Department of Transitional Assistance (DTA)

The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one in seven residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities.

Protect your benefits from scams

Keep your EBT card and DTA benefits safe

  • There have been reports of people receiving scam text messages noting their EBT card has been blocked.
    • This is not from DTA.
    • DTA only sends texts from 382-674 and would only direct you to call the DTA Assistance Line (877-382-2363) or EBT Customer Service Line (800-997-2555).
    • Never provide your personal information or EBT card number to unidentified callers or in a link provided via text.
  • We have seen an increase of EBT users having benefits taken from their account because someone has gotten their card and PIN information.
    • Clients are strongly encouraged to change their EBT card PIN before each time they get their benefits to protect against EBT card skimming theft.
    • Call 800-997-2555 (the number on the back of your card) to change your PIN.
    • You do not need a new card.
  • Learn more: Mass.gov/ProtectYourEBT / Mass.gov/ProtejaSuEBT
  • Outreach materials

Key Information about DTA

Contact Us


DTA Assistance Line (877) 382-2363

The DTA Assistance Line is open from 8:15 A.M. to 4:45 P.M.


DTA Document Processing Center (617) 887-8765
DTA logo

Who we serve

The Department of Transitional Assistance provides benefits to 1 out of every 7 people in Massachusetts. Those served by the Department include children, elders, and people with disabilities. Many of those who receive benefits from the Department work.


Featured Topics

Recent news & announcements

Press Release

Massachusetts Residents Advised to Protect Public Benefits from Scams 

7/15/2022 Department of Transitional Assistance

Upcoming Events


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