You can get case information and make certain updates to your case 24/7 via automated prompts. You can also speak with a worker Monday through Friday from 8:15 a.m. to 4:45 p.m. See the DTA Assistance Line Roadmap for help navigating through the prompts.
Through the automated prompts you can:
- Hear your case status and EBT card balance
- Hear date your benefits are issued and monthly amount
- Find out when things are due, such as verification requests or reports about your household status
- Request a letter showing the amount of benefits you receive (benefit verification letter)
- Request and track an EBT card
- Hear the date that DTA last got a document from you
- Report household misfortune if you have SNAP and were affected by a fire, flooding or other natural disaster
- Report fraud
- Update your phone number
You can be directly connected to:
- A worker to apply for SNAP or to discuss your SNAP case
- Your economic assistance case manager if you receive cash benefits
- Local DTA office to apply for TAFDC or EAEDC cash assistance
- Local domestic violence specialist
- Client assistance coordinator to talk about ADA disability accommodations
- Employment staff to learn about available education and training opportunities
- The hearings division
- The collections unit
- The program integrity unit
For help with Summer EBT, call the Summer EBT hotline at 855-425-8770.