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Guide How to Contact DTA

Learn all of the ways you can connect with the Department of Transitional Assistance (DTA), including to apply for benefits, submit documents, request an EBT card or benefit verification letter, speak with specialized units for help with domestic violence, employment and training and disability access, or to reach the division of hearings, program integrity, or the recoveries unit.

Table of Contents

DTA Assistance Line (by phone)

Call DTA Assistance Line at (877) 382-2363

DTA Assistance Line
You can get case information and make certain updates to your case 24/7 via automated prompts. You can also speak with a worker Monday through Friday from 8:15am to 4:45pm. See the
DTA Assistance Line Roadmap for help navigating the through the prompts.

Through the automated prompts you can:

  • Hear your case status and EBT card balance
  • Hear date your benefits are issued and monthly amount
  • Find out when things are due, such as verification requests or reports about your household status
  • Request a letter showing the amount of benefits you receive (benefit verification letter)
  • Request and track an EBT card
  • Hear the date that DTA last got a document from you
  • Report household misfortune if you have SNAP and were affected by a fire, flooding or other natural disaster
  • Report fraud
  • Update your phone number

You can be directly connected to:

Key Actions for DTA Assistance Line (by phone)

DTA Connect (online/app)

Email for issues with DTA Connect

DTA Connect
DTA Connect is DTA’s free mobile application (app) and website You may not have to wait at a DTA office or use up your minutes on hold – get the information you need and manage your case on DTA Connect.

ONLY on, from a smartphone or a computer, you can:

Note: Contracted SNAP outreach providers can view and modify information for their clients who have signed a Permission to Share Information Form on the website.


On both the app and website, you can:

  • View your case status and EBT card balance
  • Request and track in the mail an EBT card
  • See the date your benefits are issued
  • Request a letter showing the amount of benefits you receive (income verification letter)
  • Upload and submit documents
    • NOTE: To find out what documents DTA needs, check “DTA Notices” for notices and forms that were sent to you
  • Find out if documents you’ve sent to DTA have been processed
  • Get alerts for upcoming appointments and important deadlines or actions
  • Read and print notices and letters
  • Update your contact information
  • If you receive TAFDC or EAEDC, see your case manager’s contact information

For issues with DTA Connect, email the DTA Connect IT Help Desk at with your name and Agency ID (if you have one).

SNAP Outreach Partners

Over 100 partners across the state

SNAP Outreach Partners
DTA’s SNAP outreach partners can help you apply for SNAP benefits, complete your SNAP recertification or interim report forms (DTA check-ins), submit documents and answer questions about your case. Partners are located across the state and include schools, nonprofits, veteran organizations, food banks, senior centers and more.

Key Actions for SNAP Outreach Partners

Community Kiosks

Community Kiosks
DTA has iPads located in the community at kiosks around the state. Visit a local kiosk to use DTA Connect, SNAP Path to Work, SNAP Nutrition Education and other DTA web services. Staff at the kiosks can help you use the iPad.

Key Actions for Community Kiosks

Local DTA Office

Local DTA Office

DTA’s local offices are open for services, including new self-service options. You can use our phones, copiers, or kiosks to apply for benefits or manage your case. DTA staff and interpreters are available to assist you.

If you need a new EBT card, you can request one be sent to you via mail on DTA Connect or using the automated prompts on the DTA Assistance Line (see sections above). You can also visit one of our local offices to receive an Emergency EBT card, if you need one more quickly.

Mail or Fax

Mail or Fax
You can mail or fax DTA benefit applications and documents needed for your case. 

Mail your documents and completed cover sheet to: DTA Document Processing Center, PO Box 4406, Taunton, MA 02780. 

Fax your documents and completed cover sheet to: DTA Document Processing Center, (617) 887-8765. 

Key Actions for Mail or Fax