How to Contact DTA

DTA Assistance Line
You can get case information and make certain updates to your case 24/7 via automated prompts. You can also speak with a worker Monday through Friday from 8:15am to 4:45pm. See the DTA Assistance Line Roadmap for help navigating the through the prompts.

Through the automated prompts you can:

• Hear your case status and EBT card balance
• Hear date your benefits are issued and monthly amount
• Find out when things are due, such as verification requests or reports about your household status
• Request a letter showing the amount of benefits you receive (benefit verification letter)
• Request and track an EBT card
• Hear the date that DTA last got a document from you
• Report household misfortune if you have SNAP and were affected by a fire, flooding or other natural disaster
• Report fraud
• Update your phone number

You can be directly connected to:

• A worker to apply for SNAP or to discuss your SNAP case
• Your economic assistance case manager if you receive cash benefits
• Local DTA office to apply for TAFDC or EAEDC cash assistance
• Local domestic violence specialist
• Client assistance coordinator to ta­­lk about ADA disability accommodations
• Employment staff to learn about available education and training opportunities
• The hearings division
• The collections unit
• The program integrity unit

DTA Connect
Get the information you need and manage your case on DTA Connect, DTA’s free mobile application (app) and website DTAConnect.com that you can visit on a smartphone or computer.

Learn how to create an account and log in.

Email dtaapphelpdesk@state.ma.us for issues with DTA Connect.

On both the app and website, you can:

• Check if you’re eligible for SNAP in 10 seconds

• Apply for food assistance (SNAP benefits) It takes only 20 minutes!
• Apply for cash assistance (EAEDC or TAFDC)
• Complete your SNAP Interim Report and SNAP Recertification
• View your case status and EBT card balance
• Request and track in the mail an EBT card
• See the date your benefits are issued
• Request a letter showing the amount of benefits you receive (income verification letter)
• Upload and submit documents
  • NOTE: To find out what documents DTA needs, check “DTA Notices” for notices and forms that were sent to you
• Find out if documents you’ve sent to DTA have been processed
• Get alerts for upcoming appointments and important deadlines or actions
• Read and print notices and letters
• Update your contact information
• If you receive TAFDC or EAEDC, see your case manager’s contact information

For issues with DTA Connect, email the DTA Connect IT Help Desk at dtaapphelpdesk@state.ma.us with your name and Agency ID (if you have one).

Note: Contracted SNAP outreach providers can view and modify information for their clients who have signed a Permission to Share Information Form on the website.

DTA sends appointment reminders and information about case updates and available resources via text messages. At this time, you cannot reply (except to opt-out) or send information via text message to DTA.

If you do not want to receive text messages, you have a few ways to opt-out:

• Update your preferences on DTA Connect
• Reply “Opt Out” if you receive a text message
• Tell DTA by phone (call 877-382-2363) or in writing
• Check opt-out on certain forms that we mail you

If you opt-out but then change your mind, update your preferences on DTA Connect or tell DTA by phone (call 877-382-2363) or in writing.

SNAP Outreach Partners
DTA’s SNAP outreach partners can help you apply for SNAP benefits, complete your SNAP recertification or interim report forms (DTA check-ins), submit documents and answer questions about your case. Partners are located across the state and include schools, nonprofits, veteran organizations, food banks, senior centers and more.

Community Kiosks
DTA has iPads located in the community at kiosks around the state. Visit a local kiosk to use DTA Connect, SNAP Path to Work, SNAP Nutrition Education and other DTA web services. Staff at the kiosks can help you use the iPad.

Local DTA Office

DTA’s local offices are open for services, including new self-service options. You can use our phones, copiers, or kiosks to apply for benefits or manage your case. DTA staff and interpreters are available to assist you.

If you need a new EBT card, you can request one be sent to you via mail on DTA Connect or using the automated prompts on the DTA Assistance Line (see sections above). You can also visit one of our local offices to receive an Emergency EBT card, if you need one more quickly.

Mail or Fax
You can mail or fax DTA benefit applications and documents needed for your case. 

Mail your documents and completed cover sheet to: DTA Document Processing Center, PO Box 4406, Taunton, MA 02780. 

Fax your documents and completed cover sheet to: DTA Document Processing Center, (617) 887-8765.