Learn about the Americans with Disabilities Act (ADA)

The ADA is a civil rights law mandating equal opportunity for individuals with disabilities.

Table of Contents


The ADA prohibits discrimination in:

  • jobs
  • public accommodations
  • government services
  • public transportation
  • telecommunications

We work under the ADA and other nondiscrimination laws such as:

You can read our commitment to these laws in our Nondiscrimination policy.

Additional Resources

MassDOT's ADA/Section 504 Transition Plan

We are re-evaluating our policies, programs, services, and facilities to help you have greater access if you have disabilities.

We want to find any restrictions in your access to services and activities you may be facing if you have disabilities. Our ADA/Section 504 Transition Plan guides the planning of necessary programs, activities and facility changes. This expands on previous work and unites MassDOT as a single transportation organization.

Invitation to Comment

We want your input at key stages of our efforts. This includes seeking the advice of people through individual and public meetings about projects and this Plan. 

You can review this Transition Plan and provide comments on our strategies and work. We will take your comments into consideration as revisions to:

  • accessible policies
  • procedures
  • programs
  • services
  • activities

Send e-mails to MASSDOT.CivilRights@dot.state.ma.us, or contact us by phone at (857) 368-8580, TTD/TTY at (857) 266-0603 or by fax at (857) 368-0602.

Contact for Learn about the Americans with Disabilities Act (ADA)


General contact (857) 368-0602
Diversity and civil rights complaints (617) 222-3263
ADA reasonable accommodation issues (857) 368-0659


10 Park Plaza, Suite 3800, Boston, MA 02116

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