Find out how your first and last name appear in eLIPSE
- If you do not have any license yet, this does not apply to you.
- If you do have a license, you only need to do this once.
Why you need to do this
For eLIPSE to link your license, the first and last name you use to create your MyMassGov account must match the first and last name that are already associated with your license in eLIPSE.
So, before you create your MyMassGov account, check your license and note exactly how your name is stored in eLIPSE.
How to do it
Go to the eLIPSE start page.
On that page, click the link that lets you search for a license:
eLIPSE displays the Find a License screen:
- Enter your complete License Number, meaning with your board code and license type, for example, 1234567-BC-FG. If you have more than one license, use any of your license numbers. Do not fill in any of the other fields.
- Click the Search button.
eLIPSE will locate the license and display it on a License Details screen. To the right of the license details, click the View License button.
eLIPSE displays a License Detailed View box:
This box has what you are looking for.
In this example, the First Name appears as John M. That’s because when John first set up an account with DOL, John entered the first name as John M, with no period after. (Why? It doesn’t matter.) So that’s how John’s first name is in eLIPSE now. When John goes to set up a MyMassGov account, John must enter the first name as John M – no period after the initial, not just John, not a nickname they prefer to use now, no other variation.
The same thing holds for Last Name. The last name that appears here is the one a person used when they first set up their account with DOL. If their last name changed due to marriage or any other reason, they need to use the name as it appears here to set up their MyMassGov account.
Do not worry about Middle Name as it appears on this screen. MyMassGov does not use a middle name.
So, note for yourself how YOUR First Name and Last Name appear here and enter those when you set up your MyMassGov account. You can change how your first and/or last name will be in eLIPSE and on your license after you have set up your eLIPSE account.
Now, click the Cancel button in the License Detailed View box.
eLIPSE returns you to the License Details screen. Click your browser’s Back control.
eLIPSE returns you to the DOL eLIPSE start page.
Now that you know how your first and last name appear in eLIPSE, you can click the log in link on the DOL eLIPSE start page to start setting up your MyMassGov account.
How the linking happens
When you get to the Create your account screen, enter your first and last name exactly as you noted them before.
Later, after you have set up your password and multi-factor authentication, you will see this welcome message from eLIPSE:
Let’s say you have a license. Click the radio button for Yes, and then click Next.
eLIPSE displays this box:
This is where you link your license(s):
- The box displays your first and last name as you entered them to create your MyMassGov account.
- Enter your Date of Birth.
- Enter all 9 digits of your Social Security Number. No dashes.
- Click the Next button.
eLIPSE will link your license to your MyMassGov account, and you will be in eLIPSE.
If you have a license but you decide to skip linking earlier, you will not be able to manage your current licenses and permits in eLIPSE until you do. But the next time you log in to eLIPSE, you can link your license by clicking this control on your eLIPSE Home page:
Congratulations!
You are now ready to manage your licenses and permits in eLIPSE!
If eLIPSE cannot link your license
If eLIPSE cannot link your license, it will display this message:
In the Would you like to…. drop-down, select Yes.
In the Please include… field, be sure to enter your license number. Enter the complete number if you have it (like 1234567-BC-LD), or if you do not, be sure to include your Board.
Why couldn’t eLIPSE link my license?
Usually this happens because the name already associated with your license in eLIPSE does not exactly match the name you used to set up your MyMassGov account.
Click the Continue button, and you will be in eLIPSE.
Questions?
If you have more questions about linking your license or permit, please contact the appropriate board.