MA Contractor Hub

The MA Contractor Hub is a mobile-friendly, one-stop platform offering many services and features for contractors and homeowners.

The MA Contractor Hub

As a contractor using the Hub you can:

• Apply for a new registration
• Renew or update your existing Home Improvement Contractor registration
• Create supplemental registration cards
• Pay your balance
• Manage your account
• File an arbitration request

See the Contractor Guide to the MA Contractor Hub. Watch the video tutorial for contractors. 

Your HIC registration and payment must be completed online using the MA Contractor Hub. Paper applications and paper certified checks are no longer accepted and will be sent back to you. In-person service for contractors is available Monday-Friday, 9:30 AM to 3:30 PM at One Federal Street, Boston (except on holidays). If you come in person, you will still need to use the MA Contractor Hub to register and pay. 

As a homeowner using the Hub you can: 

• Look up contractor registrations and history to make an informed decision before hiring
• Apply for arbitration to help resolve a dispute with a contractor
• Submit a claim to the Guaranty Fund, a fund of last resort that compensates eligible homeowners up to $25,000 from the Guaranty Fund for unpaid judgments against contractors
• File a complaint against a contractor
• Check the status of an arbitration, Guaranty Fund, or complaint submission

See the Homeowner Guide to the MA Contractor Hub. 

Visit the MA Contractor Hub 

MA Contractor Hub Accessibility Statement

The Office of Consumer Affairs and Business Regulation (OCABR) is committed to achieving meaningful accessibility to this online environment for all users, including users with disabilities. This site follows Commonwealth of Massachusetts enterprise standards designed to meet the needs of our citizens with disabilities. Specifically, the site was designed in accordance with the web content accessibility guidelines developed by the World Wide Web Consortium (W3C) and tested by a third-party vendor for accessibility. 

Questions about accessibility

• If the formatting of this site prevents you from accessing the information, please contact us for assistance. In order to respond in a manner most helpful to you, please note the nature of your accessibility concern, the webpage address of the requested material, and the best way to contact you.

Some components of the site cannot be modified by OCABR. Salesforce accessibility restrictions that we have tickets open to rectify include:

• Some input feels do not have proper labels which may confuse screen readers.
• Error messages are not differentiated which may confuse screen readers.
• Autocomplete may not work with some fields.
• Limited color contrast may make some text difficult to read.
• Inconsistencies in dialogue boxes may be confusing.

We also welcome your questions about this accessibility statement and comments on how to improve the site's accessibility. Please contact us at 617-973-8787 or [e-mail].