• This page, MA Login Accounts for Current Members, is offered by
  • MassHealth

MA Login Accounts for Current Members

Current MassHealth members, age 64 and younger, must use an invitation code to connect their current benefits to their new MA Login Account. Current members should not fill out a new application.

Table of Contents

MA Login website on a computer screen.

Creating an MA Login Account

1. Find your invitation code

You can find your invitation code on your most recent MassHealth notice. If you don’t have a recent notice, you can call MassHealth Customer Service at (800) 841-2900 for your invitation code.

MassHealth Customer Service will confirm your email address and send your invitation code via email. The email’s subject line will be “Take Action: Enter your Health Connector account invitation code.” Check your spam or junk email folder if you do not see the email from MA Login.

The email will include your invitation code and a link to validate it on the account sign in page labeled My Account. You will be redirected to the MA HIX webpage to create your account when you validate your invitation code.

2. Select Create MA Login on the MA HIX webpage.


3. Enter your information

You need to enter the following information to create a new MA Login account:

  • First Name
  • Last Name
  • Year of Birth (not your full date of birth)
  • Email
  • Username
  • Password*
  • Answers to three security questions. The answers to these questions are used when you log into your account in a new browser, or if you forget your username and/or password.
  • Agree to the MA Login Privacy Policy and Terms and Conditions

*Passwords Need:

  • To use 8 to 12 characters
  • At least one uppercase character
  • At least one lowercase character
  • At least one number
  • Adding at least one non-alphanumeric character or symbol (such as #,$,!) will help your password to be as strong as possible.

Passwords that use some common phrases will not be accepted. For example, “Password1” is not a secure password. A helpful guide on the screen will show you if you meet the requirements, and how secure, or good, your password is as you are creating it.
 

4. Check your information

Before you hit Continue, don’t forget to check that you entered all of the required information and that all of your information is correct. Also, do not forget to read and click the check box if you agree to the MA Login Terms and Conditions and Privacy Policy.

Make sure to write down your username, password, and security question answers.
 

5. Confirm your email address!

Once you click the Continue button, you will get an email from MA Login that you should check right away.

There will be a link in the email to confirm your email address. You will need to confirm your email address before you can use your MA Login account.   Check your spam or junk email folder if you do not see the email from MA Login.
 

6. Enter your confirmation code

Click Next after you enter your 10-digit confirmation code.
 

7. Enter your invitation code

Click Continue after you verify your email. You will be directed back to the Validate Invitation Code screen. You need to enter your invitation code (if it isn’t already filled in) and your date of birth, then click Next.

8. View application details, report changes, and submit information

You will now be on the Eligibility Application screen where you can view your current application details, report changes to your current application, and submit any requested information.

Submitting a Renewal with your MA Login Account

Members must renew their coverage every year. If you receive a renewal notice in the mail, you can renew your coverage online.

Log into your MA Login account and select Complete Renewal on the My Eligibility page to start your renewal. Fill out all pages, electronically sign, then click Submit. You have submitted your renewal when you are returned to the My Eligibility page.

For more information on renewals visit Renew your Coverage – Members under 65

Reporting a Change with your MA Login Account

Update information for you and members of your household with your MA Login Account.

Log into your MA Login account. On the My Eligibility page, scroll over Actions and click on Edit Application to get started. Once you make your changes, you must continue all the way through the Review & Sign page and click Submit.

Remember, you need to update your information as soon as possible or within 10 days of the change.

Have Questions?

I forgot my username or password.

If you have an account, but forgot your username or password, you can go to the account sign in page and select Forgot MA Login or Forgot Password. You will get an email from MA Login with information and instructions to get back into your account.

If you don’t have access to or don’t remember the email address you used to create your MA Login account, call MassHealth Customer Service at (800) 841-2900 or TTY: (800) 497-4648.

I am locked out of my MA Login account. What should I do?

You can reset your username and password. Select Forgot MA Login or Forgot Password on the account sign in page and follow the instructions. If you still can’t access your account, call MassHealth Customer Service at (800) 841-2900 or TTY: (800) 497-4648.

Contact

Phone

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

Date published: May 10, 2022
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