The Baker-Polito administration is working hard to improve your experience with state government. To that end, MassDOT has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.
You can find out which metrics our agencies are tracking and how they’re performing on this page.
MassDOT's Fiscal Year 2017 performance
Highway Division
FY17 Metric | FY17 Target | FY17 Performance |
---|---|---|
% of interstate roads rated in 'poor' condition | less than 10% of interstate roads rated in poor condition | 2.3% (FY16) |
% of non-interstate roads rated in 'poor' condition | less than 10% of non-interstate roads rated in poor condition | 14.6% (FY16) |
Registry of Motor Vehicles
FY17 Metric | FY17 Target | FY17 Performance |
---|---|---|
% of customers waiting less than 30 minutes at a branch | 80% under 30 minutes or less, with less than 3% waiting over an hour | 80% waiting under 30 minutes; 4% waiting over an hour |
MBTA
FY17 Metric | FY17 Target | FY17 Performance |
---|---|---|
Commuter Rail On-Time performance | All service: 92% (adjusted) with no line below 90% for any given month. | All Service: 93.4% (adjusted); Rockport - 1 month below 90%; Newburyport - 5 months below 90%; Haverhill - 6 months below 90%; Fitchburg - 7 months below 90%; Worcester/Framingham - 6 months below 90%; Franklin - 1 month below 90% |
Red Line On-Time performance | 90% | 92% |
Orange Line On-Time performance | 90% | 94% |
Green Line On-Time performance | 90% | 77% |
Blue Line On-Time performance | 90% | 95% |
Bus Line On-Time performance | 90% | 68% |
Contact for Massachusetts Department of Transportation (MassDOT) FY17 data-driven performance
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