Ask the RMV

By using the search tool on the RMV website, you can quickly and easily find RMV content related to your RMV inquiry or service transaction. You may also check out a full list of what the RMV offers to find what you need.

Need information specific to your RMV account? Access your MyRMV profile view the details and available online service transactions. You can choose from a range of license and vehicle service transactions. Go online to start your transaction OR find out if you have to visit an RMV service center to complete your transaction. (Skip the line, go online!)

Processing Times

Below is a list of the most common transactions, expected time frame for processing, and contact information if it is beyond the stated time frame.

Please note, due to mailing delays with the U.S Postal Service, it is taking longer than usual for customers to receive their credentials in the mail.

Transaction/Credential	Approximate Processing Time	Who do I contact if it’s been longer than timeframe stated?
Get an appointment for a road test	45-60 days	Appointments are opened throughout the day so if you cannot find a time slot, please try again later.
Get an appointment at a Service Center	14 days	Appointments are opened throughout the day so if you cannot find a time slot, please try again later.
Receive my plates in mail (have a temporary plate)	20 - 22 business days	857- 368-8031 Reminder: visit Mass.Gov/RMV’s Online Service Center to extend your temporary plate if you do not receive the physical plate(s) by the 20th day.
Receive my registration/plates dropped off at an RMV Drop Off Center	At least 4 business days	Email us at [e-mail]
Receive duplicate title (no lien) Mail Online	20 – 22 business days 7 - 10 business days	857-368-8050
Receive an Amended Title-Lien   Mail ELT	15-22 business days 1 business day	857-368-8050
Receive renewed registration Mail Online	Up to14 business days Up to 14 business days	857-368-8000
Receive duplicate registration By phone Online	7 - 10 business days	857-368-8000
Receive a response to my online DL/ID renewal issue	7 – 10 business days	857 368 8110
Renew my professional credential: Professional Driving Instructor or School License Professional Driving School License Inspector License or Inspection Station License School Pupil or School Bus Driver Certificate	3-5 business days 7-10 business days 3-5 business days 3 - 5 business days	1. 857 368 8110 2. 857-368-7310 3. 857-368-7310

Informational Webpages

Read our online pages for more information and faster service. These pages provide answers to many RMV questions related to:

• RMV COVID Information
• Senior Hours/Days for License/ID Renewal
• Update Your myRMV Account
• Online Learner's Permit Exams
• Road Tests
• Driver's Licenses and IDs
• Registration/Title and Plates
• Suspension Hearings Information

Common Online Transactions

Read our online guides for more information and faster service. Our online guides provide answers to many RMV questions related to:

• Access your profile
• Make or cancel a reservation
• Schedule a road test
• Renew your registration
• Renew your license
• Cancel your registration
• Pay a citation

RMV Service Centers and AAA Branches

RMV Service Centers

Customers are strongly encouraged to go online to schedule available in-person appointments at statewide Service Centers.  Customers, if needed, are welcome to conduct walk-in transactions during early morning or late afternoon hours, but are advised they will be served after customers with prescheduled in-person appointments. Customers without appointments may have to either wait until assistance can be offered or return to a center on another date. A scheduled appointment will save time and provide flexibility and convenience. If you need to complete an in-person transaction, you are required to make or cancel a reservation online.

B2B locations process bulk transactions for auto dealers and insurance agents, including new registration and titles, registration transfers and renewals, address changes, and cancellations. Visit the RMV’s dedicated B2B page for more information.

AAA Members

AAA members must make an online reservation. Appointments can be made up to two weeks in advance. Visit aaa.com/appointments to schedule your visit or visit RMV Services at AAA for a list of services AAA offers.

Contact Us

If you have a question that you have not found an answer to, you can reach us by submitting our contact form.

Please note that this channel can not assist with suspension or reinstatement inquiries. For suspension-related inquiries, please call 857-368-8200.

For questions or to report a problem, please complete our Customer Contact form.