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Ask the RMV

Looking for a particular RMV service or transaction?

By using the search tool on the RMV website, you can quickly and easily find RMV content related to your RMV inquiry or service transaction. You may also check out a full list of what the RMV offers to find what you need.

Need information specific to your RMV account? Access your MyRMV profile view the details and available online service transactions. You can choose from a range of license and vehicle service transactions. Go online to start your transaction OR find out if you have to visit an RMV service center to complete your transaction. (Skip the line, go online!)

Table of Contents

Processing Times

Below is a list of the most common transactions, expected time frame for processing, and contact information if it is beyond the stated time frame.

Please note, due to mailing delays with the U.S Postal Service, it is taking longer than usual for customers to receive their credentials in the mail.


Approximate Processing Time

Who do I contact if it’s been longer than timeframe stated?

Get an appointment for a road test

 45-60 days

Appointments are opened throughout the day so if you cannot find a time slot, please try again later.

Get an appointment at a Service Center

 14 days

Appointments are opened throughout the day so if you cannot find a time slot, please try again later.

Receive my plates in mail (have a temporary plate)

 20 - 22 business days

857- 368-8031

Reminder: visit Mass.Gov/RMV’s Online Service Center to extend your temporary plate if you do not receive the physical plate(s) by the 20th day.

Receive my registration/plates dropped off at an RMV Drop Off Center

At least 4 business days

Email us at RMVRegDropOff@dot.state.ma.us

Receive duplicate title (no lien)

  1. Mail
  2. Online
  1. 20 – 22 business days
  2. 7 - 10 business days




Receive an Amended Title-Lien  

  1. Mail
  2. ELT
  1. 15-22 business days
  2. 1 business day

Receive renewed registration

  1. Mail
  2. Online
  1. Up to14 business days
  2. Up to 14 business days


Receive duplicate registration

  1. By phone
  2. Online

7 - 10 business days


Receive a response to my online DL/ID renewal issue

7 – 10 business days

857 368 8110

Renew my professional credential:

  1. Professional Driving Instructor or School License
  2. Professional Driving School License
  3. Inspector License or Inspection Station License
  4. School Pupil or School Bus Driver Certificate


  1. 3-5 business days
  2. 7-10 business days
  3. 3-5 business days
  4. 3 - 5 business days


1. 857 368 8110

2. 857-368-7310

3. 857-368-7310

Informational Webpages

Read our online pages for more information and faster service. These pages provide answers to many RMV questions related to:

Common Online Transactions

Read our online guides for more information and faster service. Our online guides provide answers to many RMV questions related to:

RMV Service Centers and AAA Branches

RMV Service Centers

Registration Related Transactions

Beginning Monday 9/19/22, RMV Service Center locations (with the exception of Chicopee), will accept walk-in service for registration related transactions including vehicle registrations and titles, registration transfers.

Customers are encouraged to continue to conduct RMV registration transactions by working through their insurance agents and auto dealers who are able to complete bulk transactions in-person through Business 2 Business (B2B) services (Chicopee RMV is strictly a B2B location and walk-ins cannot be conducted), electronically use the Electronic Vehicle Registration (EVR) Program, or AAA site, if you are a member.

Permit/License/ID Related Transactions

If you need to complete an in-person permit, license, or ID transaction, you are required to make or cancel a reservation online. You will be sent a confirmation email that you must show on arrival at your designated time at a specific Service Center.

The reservation calendar will show dates that are available for booking, dates that are full/unavailable for booking, and dates that are not yet available for booking. If there are no appointments available, please check back later as appointments may open up during business hours.

Customers who make an appointment are advised to arrive on time and prepared for their visit at their selected location and will be sent a confirmation email that they should be prepared to show on arrival.

B2B locations process bulk transactions for auto dealers and insurance agents, including new registration and titles, registration transfers and renewals, address changes, and cancellations. Visit the RMV’s dedicated B2B page for more information.

Hours/Days for License/ID Renewal

Massachusetts law requires drivers who are 75 years of age or older to renew in person. The RMV has dedicated Wednesdays at certain RMV Service Centers  to anyone 65 years of age or older to renew with an appointment.

Below are the options to make an appointment: 

  • If you are a AAA member, you may make a reservation now to renew your driver’s license/ID at a AAA location. Schedule your visit on the AAA appointment page.
    • Please note that AAA does not have dedicated Senior hours/days.
  • If you are not a AAA member, visit the RMV home page to make a reservation to renew at an RMV Service Center. Select the Seniors License Renewal option on the Make/Cancel a Reservation transaction

Before visiting an RMV Service Center, please visit the RMV's Online Service Center to see if your transaction can be processed online. We offer over 40 transactions online.

AAA Members

AAA members must make an online reservation. Appointments can be made up to two weeks in advance. Visit aaa.com/appointments to schedule your visit or visit RMV Services at AAA for a list of services AAA offers.

Contact Us

If you have a question that you have not found an answer to, you can reach us by submitting our contact form.

Please note that this channel can not assist with suspension or reinstatement inquiries. For suspension-related inquiries, please call 857-368-8200.

For questions or to report a problem, please complete our Customer Contact form.