RMV COVID-19 Information
As COVID restrictions are lifted, the RMV continues to make adjustments to better serve and safely meet the needs of our customers.
Beginning May 29, 2021, customers who are fully vaccinated are allowed to go without face coverings in RMV offices. customers NOT yet fully vaccinated are required to wear face coverings in RMV offices.
Refer to the RMV's COVID-19 page for more information.
Processing Times
During the State of Emergency, there may be delays in processing certain transactions. Below is a list of the most common transactions, expected time frame for processing, and contact information if it is beyond the stated time frame.
Please note, due to mailing delays with the U.S Postal Service, it is taking longer than usual for customers to receive their credentials in the mail.
|
Transaction/Credential |
Approximate Processing Time |
Who do I contact if it’s been longer than timeframe stated? |
|
Get an appointment for a road test |
60 days |
Appointments are opened throughout the day so if you cannot find a time slot, please try again later. |
|
Get an appointment at a Service Center |
14 days |
Appointments are opened throughout the day so if you cannot find a time slot, please try again later. |
|
Receive my plates in mail (have a temporary plate) |
20 - 22 business days |
857- 368-8031 Reminder: visit Mass.Gov/RMV’s Online Service Center to extend your temporary plate if you do not receive the physical plate(s) by the 20th day. |
|
Receive my registration/plates dropped off at an RMV Drop Off Center |
At least 4 business days |
Email us at RMVRegDropOff@dot.state.ma.us |
|
Receive duplicate title (no lien)
|
|
857-368-8000
|
|
Receive an Amended Title-Lien
|
|
857-368-8000 |
|
Receive renewed registration
|
|
857-368-8000 |
|
Receive duplicate registration
|
7 - 10 business days |
857-368-8000 |
|
Receive a response to my online DL/ID renewal issue |
7 – 10 business days |
857 368 8110 |
|
Renew my professional credential:
|
|
1. 857 368 8110 2. 857-368-7310 3. 857-368-7310 |
Informational Webpages
Read our online pages for more information and faster service. These pages provide answers to many RMV questions related to:
Common Online Transactions
Read our online guides for more information and faster service. Our online guides provide answers to many RMV questions related to:
RMV Service Centers and AAA Branches
RMV Service Centers
The RMV has a strict no walk-in policy at its Service Centers open to the general public. Reservations are available only for certain necessary and required in-person transactions that cannot be completed online, by phone, or by mail.
If you need to complete an in-person transaction, you are required to make or cancel a reservation online.
The RMV has dedicated Registration Drop Off Centers. These Registration Drop Off Centers will be dedicated to performing a number of vehicle-based registration and title services for both commercial and individual customer transactions on a drop-off only basis. Customers choosing this option will be able to drop-off appropriate paperwork for processing within 4 business days.
If it has been more than 4 business days and there is not an email in your “SPAM” or “JUNK” folders, please send an email to RMVRegDropOff@state.ma.us to check the status of your transaction.
AAA Members
AAA members must make an online reservation. Appointments can be made up to two weeks in advance. Visit aaa.com/appointments to schedule your visit or visit RMV Services at AAA for a list of services AAA offers.
Contact Us
If you have a question that you have not found an answer to, you can reach us by submitting our contact form.
Please note that this channel can not assist with suspension or reinstatement inquiries. For suspension-related inquiries, please call 857-368-8200.
For questions or to report a problem, please complete our Customer Contact form.