Ask the RMV

By using the search tool on the RMV website, you can quickly and easily find RMV content related to your RMV inquiry or service transaction. You may also check out a full list of what the RMV offers to find what you need.

Need information specific to your RMV account? Access your MyRMV profile view the details and available online service transactions. You can choose from a range of license and vehicle service transactions. Go online to start your transaction OR find out if you have to visit an RMV service center to complete your transaction. (Skip the line, go online!)

RMV Service Centers and AAA Branches

RMV Service Centers

Permit/License/ID Related Transactions
If you need to complete an in-person permit (non-CDL), license, or ID transaction, you are required to make a reservation online. Select the Make a Reservation button at top of page.

• After booking online, you will be sent a confirmation email that instructs you to arrive on time at your designated time and prepared for your visit. You must CONFIRM your appointment by clicking the VERIFY MY EMAIL ADDRESS link in the email sent to you by the reservation system.  If you do not follow the directions in this email, and click the link, your appointment will be cancelled within 15 minutes.  If you do not see the email please search your junk/spam folder after scheduling your appointment.
• If you are more than 15 minutes late for your appointment,  you will need to reschedule your appointment.

Please note that WEDNESDAY mornings between 9:00am and 10:00am are reserved for SENIOR CITIZENS AND A RESERVATION IS REQUIRED FOR THOSE CUSTOMERS OVER 65 YEARS OF AGE WHO ARE PERFORMING A LICENSE OR ID RELATED TRANSACTION.

Registration Related Transactions
Transactions that CAN be performed at an RMV Service Center without an appointment:

• Register My Vehicle
• Transfer My Registration & Title from out of state
• Reinstate My Registration
• Transfer Vehicle to a Surviving Spouse
• Amend My Registration
• Confirm Identity for a Registration Renewal
• Apply for a Certificate of Title

Please note that WEDNESDAY mornings between 9:00am and 10:00am are reserved for SENIOR CITIZENS.  WALK IN SERVICES FOR THE ABOVE REGISTRATION TRANSACTIONS ARE ONLY AVAILABLE DURING THIS TIME FOR THOSE CUSTOMERS OVER 65 YEARS OF AGE.

In addition, these RMV Service Centers cannot process certain registration related transactions which are also highlighted below.

Customers are encouraged to continue to conduct RMV registration transactions by working through their insurance agents and auto dealers who are able to complete bulk transactions in-person through Business 2 Business (B2B) services.

• Chicopee RMV is strictly a B2B location and walk-ins cannot be conducted.
• Natick RMV is a limited service location and cannot issue new plates, but can transfer your current plate to a newly acquired vehicle.

Transactions that CANNOT be performed at an RMV Service Center:

Add/Remove a Lienholder on a Title	This transaction can only be done by mailing your application to: RMV Attention: Title Department PO BOX 55885 Boston, MA 02205-5889
IRP - Register a New Vehicle	IRP transactions for new vehicles (or new to IRP) are only processed at Milford, Wilmington, and Springfield RMV Service Centers and do not require a reservation.
Pay My Vehicle Sales Tax	This transaction can only be done online on the Department of Revenue's (DOR) website.
Replace My Plate Return Receipt	This transaction can only be done by calling the Contact Center at 1-857-368-8000.
Cancel My Registration	This transaction can only be done online at this time.
Extend My Temporary Plate	This transaction can only be done online (select Access My Profile).
Pay My License and Road Test Fees	This transaction can only be done online.
Renew My Registration	This transaction can only be done online or by mailing your registration renewal to: RMV Attention: Mail-In Registration Department PO Box 55891 Boston, MA 02205-5891
Replace My Lost/Damaged Plate	This transaction can only be done online at this time.
Replace My Registration	This transaction can only be done online at this time or at a AAA office, if you are a member.
Replace My Title	This transaction can only be done online or by mailing your application to: RMV Attention: Title Department PO BOX 55885 Boston, MA 02205-5889
Schedule and or Pay for a Salvage Inspection	This transaction can only be done online at this time.
IRP – Renew My Apportioned Registration	IRP Renewals can be mailed to RMV, IRP Department 25 Newport Ave Ext Quincy, MA 02171 or follow the instructions in your IRP Renewal packet to obtain online access.
Apply for a Salvage/Owner Retained Title	This transaction can only be done by mail at this time. RMV Attention: Title Department PO BOX 55889 Boston, MA 02205-5889
Correct a Title	This transaction can only be done by mailing your application to: RMV Attention: Title Department PO BOX 55885 Boston, MA 02205-5889

B2B locations process bulk transactions for auto dealers and insurance agents, including new registration and titles, registration transfers and renewals, address changes, and cancellations. Visit the RMV’s dedicated B2B page for more information.

AAA Members

If you are a AAA member, an appointment is required for all RMV transactions at all AAA locations.

AAA members can process the following RMV-related transactions at AAA locations throughout Massachusetts:

• Renew your Passenger (class D) and/or Motorcycle (class M) driver's license

• Replace your driver's license

• Renew your Massachusetts Identification (Mass ID) card

• Replace your Mass ID

• Start your Passenger (class D) or Motorcycle (class M) learner's permit application

• Renew most vehicle registrations

• Replace most vehicle registrations

• Transfer your registration (limited)

• Replace most vehicle titles

To book an appointment at your local AAA office for any of the service listed above,  visit https://northeast.aaa.com/automotive/registry-services/massachusetts.html

Informational Webpages

Read our online pages for more information and faster service. These pages provide answers to many RMV questions related to:

• REAL ID
• Senior Hours/Days for License/ID Renewal
• Update Your myRMV Account
• Online Learner's Permit Exams
• Road Tests
• Driver's Licenses and IDs
• Registration/Title and Plates
• Suspension Hearings Information

Common Online Transactions

Read our online guides for more information and faster service. Our online guides provide answers to many RMV questions related to:

• Access your profile
• Make or cancel a reservation
• Schedule a road test
• Renew your registration
• Renew your license
• Cancel your registration
• Pay a citation

Processing Times

Below is a list of the most common transactions, expected time frame for processing, and contact information if it is beyond the stated time frame.

Please note, due to mailing delays with the U.S Postal Service, it is taking longer than usual for customers to receive their credentials in the mail.

Transaction/Credential	Approximate Processing Time	Who do I contact if it’s been longer than timeframe stated?
Get an appointment for a road test	45-60 days	Appointments are opened throughout the day so if you cannot find a time slot, please try again later.
Get an appointment at a Service Center	14 days	Appointments are opened throughout the day so if you cannot find a time slot, please try again later.
Receive my plates in mail (have a temporary plate)	20 - 22 business days	857- 368-8031 Reminder: visit Mass.Gov/RMV’s Online Service Center to extend your temporary plate if you do not receive the physical plate(s) by the 20th day.
Receive my registration/plates dropped off at an RMV Drop Off Center	At least 4 business days	Email us at [e-mail]
Receive duplicate title (no lien) Mail Online	20 – 22 business days 7 - 10 business days	857-368-8050
Receive an Amended Title-Lien   Mail ELT	15-22 business days 1 business day	857-368-8050
Receive renewed registration Mail Online	Up to14 business days Up to 14 business days	857-368-8000
Receive duplicate registration By phone Online	7 - 10 business days	857-368-8000
Receive a response to my online DL/ID renewal issue	7 – 10 business days	857 368 8110
Renew my professional credential: Professional Driving Instructor or School License Professional Driving School License Inspector License or Inspection Station License School Pupil or School Bus Driver Certificate	3-5 business days 7-10 business days 3-5 business days 3 - 5 business days	1. 857 368 8110 2. 857-368-7310 3. 857-368-7310

Contact Us

If you have a question that you have not found an answer to, you can reach us by submitting our contact form.

Please note that this channel can not assist with suspension or reinstatement inquiries. For suspension-related inquiries, please call 857-368-8200.

For questions or to report a problem, please complete our Customer Contact form.