Ask the RMV

Looking for a particular RMV service or transaction?

By using the search tool on the RMV website, you can quickly and easily find RMV content related to your RMV inquiry or service transaction. You may also check out a full list of what the RMV offers to find what you need.

Need information specific to your RMV account? Access your MyRMV profile view the details and available online service transactions. You can choose from a range of license and vehicle service transactions. Go online to start your transaction OR find out if you have to visit an RMV service center to complete your transaction. (Skip the line, go online!)

RMV Service Centers and AAA Branches

Now is the time to upgrade to REAL ID

A REAL ID is an enhanced version of a driver's license or Mass ID that meets the Federal Security Standard for IDs.

Beginning May 7, 2025, individuals 18 and older will need a REAL ID driver’s license or ID card (or another ID accepted by the TSA) to board domestic flights or enter certain federal facilities.

A Massachusetts REAL ID has a star in the top right corner. A standard driver's license or Mass ID does not. 

• Schedule an in-person appointment to verify your documents at an RMV Service Center or AAA branch (if you're a member). You can also find or cancel an existing appointment.
• For those who don’t have valid federally acceptable ID and need to meet the REAL ID compliance date, the RMV is currently accepting walk-ins for REAL ID transactions at all RMV sites.
• If a customer who walks in cannot be helped immediately, a service center staff will see if another time slot may be available later that same day or scheduled over the next several days.

Permit/License/ID Related Transactions

If you need to complete an in-person permit (non-CDL), license, or ID transaction, you are required to make an appointment online. Select the Make an Appointment button at top of page.

When you make an appointment, you will receive an email when an appointment becomes available. The email will contain a personalized link to schedule your transaction. The link expires within 24 hours so check your email often.

The RMV offers appointments at (most) Service Centers Monday through Friday between 9:00 a.m. and 5:00 p.m. dedicated to customers over the age of 65 and people with disabilities. An appointment is required to conduct License or ID related transactions. Note that Registration-related transactions can be performed at an RMV Service Center without an appointment.

Customers who are at least 65 years of age or have a disability can call the RMV’s dedicated phone line at 857-368-8005 to schedule a license or ID appointment. The RMV’s Senior License Renewal Appointment Line warns customers that they will not be served if do not meet the above qualifications. If you are age 65 or older, you can email [e-mail] to request assistance.

Vehicle Registration and Title Related Transactions

• Register My Vehicle
• Transfer My Registration & Title from out of State
• Reinstate My Registration
• Transfer Vehicle to a Surviving Spouse
• Amend My Registration
• Confirm Identity for a Registration Renewal
• Apply for a replacement Massachusetts-assigned Vehicle Identification Number (VIN) 
   

For registration related transactions that CANNOT be done at an RMV Service Center, see list below:

Customers are encouraged to continue to conduct RMV registration transactions by working through their insurance agents and auto dealers who are able to complete bulk transactions in-person through Business 2 Business (B2B) services.

• Chicopee RMV is strictly a B2B location and walk-ins cannot be conducted.
• Natick RMV is a limited service location and cannot issue new plates, but can transfer your current plate to a newly acquired vehicle.

Transactions that CANNOT be performed at an RMV Service Center:

Transaction	Information
Add/Remove a Lienholder on a Title	This transaction can only be done by mailing your application to: RMV Attention: Title Department PO BOX 55885 Boston, MA 02205-5889
IRP - Register a New Vehicle	IRP transactions for new vehicles (or new to IRP) are only processed at Milford, Wilmington, and Springfield RMV Service Centers and do not require a reservation.
Pay My Vehicle Sales Tax	This transaction can only be done online on the Department of Revenue's (DOR) website.
Replace My Plate Return Receipt	This transaction can only be done by calling the Contact Center at 1-857-368-8000.
Cancel My Registration	This transaction can only be done online.
Extend My Temporary Plate	This transaction can only be done online (select Access My Profile).
Pay My License and Road Test Fees	This transaction can only be done online.
Renew My Registration	This transaction can only be done online or by mailing your registration renewal to: RMV Attention: Mail-In Registration Department PO Box 55891 Boston, MA 02205-5891
Replace My Lost/Damaged Plate	This transaction can only be done online.
Replace My Registration	This transaction can only be done online or at a AAA office, if you are a member.
Replace My Title	This transaction can only be done online or by mailing your application to: RMV Attention: Title Department PO BOX 55885 Boston, MA 02205-5889
Schedule and or Pay for a Salvage Inspection	This transaction can only be done online.
IRP – Renew My Apportioned Registration	IRP Renewals can be mailed to RMV, IRP Department 25 Newport Ave Ext Quincy, MA 02171 or follow the instructions in your IRP Renewal packet to obtain online access.
Apply for a Salvage/Owner Retained Title	This transaction can only be done by mailing your application to: RMV Attention: Title Department PO BOX 55889 Boston, MA 02205-5889
Correct a Title	This transaction can only be done by mailing your application to: RMV Attention: Title Department PO BOX 55885 Boston, MA 02205-5889

B2B locations process bulk transactions for auto dealers and insurance agents, including new registration and titles, registration transfers and renewals, address changes, and cancellations. Visit the RMV’s dedicated B2B page for more information.

AAA Members

If you are a AAA member, an appointment is required for all RMV transactions at all AAA locations.

AAA members can process the following RMV-related transactions at AAA locations throughout Massachusetts:

• Renew your Passenger (class D) and/or Motorcycle (class M) driver's license

• Replace your driver's license

• Renew your Massachusetts Identification (Mass ID) card

• Replace your Mass ID

• Start your Passenger (class D) or Motorcycle (class M) learner's permit application

• Renew most vehicle registrations

• Replace most vehicle registrations

• Transfer your registration (limited)

• Replace most vehicle titles

To book an appointment at your local AAA office for any of the service listed above, visit northeast.aaa.com.

Informational Webpages

Read our online pages for more information and faster service. These pages provide answers to many RMV questions related to:

• Identification Requirements
• Update Your myRMV Account
• Online Learner's Permit Exams
• Road Tests
• Driver's Licenses and IDs
• Registration/Title and Plates
• Suspension Hearings Information
• RMV Translated Documents

Common Online Transactions

Read our online guides for more information and faster service. Our online guides provide answers to many RMV questions related to:

• Access your profile
• Make or cancel a reservation
• Schedule a road test
• Renew your registration
• Renew your license
• Cancel your registration
• Pay a citation

Processing Times

Below is a list of the most common transactions, estimated time frame for processing, and contact information if it is beyond the stated time frame.

Transaction/Credential	Estimated Wait Time	Who do I contact if it’s been longer than timeframe stated?
Get an appointment for a road test	20-30 days	Appointments are opened throughout the day so if you cannot find a time slot, please try again later.
Get an appointment at a Service Center	14 days	Appointments are opened throughout the day so if you cannot find a time slot, please try again later.
Receive my plates in mail (have a temporary plate)	20 - 22 business days	857- 368-8031 Reminder: visit Mass.Gov/RMV’s Online Service Center to extend your temporary plate if you do not receive the physical plate(s) by the 20th day.
Receive duplicate title (no lien) Mail Online	20 – 22 business days 7 - 10 business days	857-368-8050
Receive an Amended Title-Lien   Mail ELT	15-22 business days The new ELT title record will be received by the lienholder the next business day after the title is processed.	857-368-8050
Receive renewed registration Mail Online	Up to14 business days Up to 14 business days	857-368-8000
Receive duplicate registration By phone Online	7 - 10 business days	857-368-8000
Renew my professional credential: Professional Driving Instructor or School License Professional Driving School License Inspector License or Inspection Station License School Pupil or School Bus Driver Certificate	10-14 business days 10-14 business days 10-14 business days 10-14 business days	1. 857 368 8110 3. 857-368-7310

Contact Us

If you have a question that you have not found an answer to, you can reach us by submitting our contact form.

Please note that this channel can not assist with suspension or reinstatement inquiries. For suspension-related inquiries, please call 857-368-8200.

For questions or to report a problem, please complete our Customer Contact form.