RMV Service Centers and AAA Branches
RMV Service Centers
Permit/License/ID Related Transactions
If you need to complete an in-person permit (non-CDL), license, or ID transaction, you are required to make an appointment online. Select the Make an Appointment button at top of page.
When you make an appointment/reservation, you will receive an email when an appointment becomes available. The email will contain a personalized link to schedule your transaction. The link expires within 24 hours so check your email often.
The RMV provides appointments at (most) Service Center Locations during any available time Monday through Friday between 9:00 a.m. and 5:00 p.m. dedicated to customers over the age of 65 and people with disabilities. An appointment is required to visit to conduct License or ID related transactions. Note that Registration-related transactions can be performed at an RMV Service Center without an appointment. Examples of Registration transactions include registering a vehicle; transferring vehicle to surviving spouse; amending a registration; reinstating a registration; and confirming identity for a registration renewal.
Customers who are at least 65 years of age or have a disability can call the RMV’s dedicated appointment line at 857-368-8005 to schedule a license or ID appointment. The RMV’s Senior License Renewal Appointment Line warns customers that they will not be served if do not meet the above qualifications. Email the RMV for assistance at MassDOTRMVSeniors@dot.state.ma.us.
Registration Related Transactions
Transactions that CAN be performed at an RMV Service Center without an appointment:
• Register My Vehicle
• Transfer My Registration & Title from out of state
• Reinstate My Registration
• Transfer Vehicle to a Surviving Spouse
• Amend My Registration
• Confirm Identity for a Registration Renewal
For registration related transactions that CANNOT be done at a Service Center, see list below in the Services section.
The RMV provides appointments at (most) Service Center Locations during any available time Monday through Friday between 9:00 a.m. and 5:00 p.m. dedicated to customers over the age of 65 and people with disabilities. An appointment is required to visit to conduct License or ID related transactions. Note that Registration-related transactions can be performed at an RMV Service Center without an appointment. Examples of Registration transactions include registering a vehicle; transferring vehicle to surviving spouse; amending a registration; reinstating a registration; and confirming identity for a registration renewal.
Customers are encouraged to continue to conduct RMV registration transactions by working through their insurance agents and auto dealers who are able to complete bulk transactions in-person through Business 2 Business (B2B) services.
- Chicopee RMV is strictly a B2B location and walk-ins cannot be conducted.
- Natick RMV is a limited service location and cannot issue new plates, but can transfer your current plate to a newly acquired vehicle.
Transactions that CANNOT be performed at an RMV Service Center:
| Transaction | Information |
|---|---|
| Add/Remove a Lienholder on a Title | This transaction can only be done by mailing your application to: RMV Attention: Title Department PO BOX 55885 Boston, MA 02205-5889 |
| IRP - Register a New Vehicle | IRP transactions for new vehicles (or new to IRP) are only processed at Milford, Wilmington, and Springfield RMV Service Centers and do not require a reservation. |
| Pay My Vehicle Sales Tax | This transaction can only be done online on the Department of Revenue's (DOR) website. |
| Replace My Plate Return Receipt | This transaction can only be done by calling the Contact Center at 1-857-368-8000. |
| Cancel My Registration | This transaction can only be done online at this time. |
| Extend My Temporary Plate | This transaction can only be done online (select Access My Profile). |
| Pay My License and Road Test Fees | This transaction can only be done online. |
| Renew My Registration | This transaction can only be done online or by mailing your registration renewal to: RMV Attention: Mail-In Registration Department PO Box 55891 Boston, MA 02205-5891 |
| Replace My Lost/Damaged Plate | This transaction can only be done online at this time. |
| Replace My Registration | This transaction can only be done online at this time or at a AAA office, if you are a member. |
| Replace My Title | This transaction can only be done online or by mailing your application to: RMV Attention: Title Department PO BOX 55885 Boston, MA 02205-5889 |
| Schedule and or Pay for a Salvage Inspection | This transaction can only be done online at this time. |
| IRP – Renew My Apportioned Registration | IRP Renewals can be mailed to RMV, IRP Department 25 Newport Ave Ext Quincy, MA 02171 or follow the instructions in your IRP Renewal packet to obtain online access. |
| Apply for a Salvage/Owner Retained Title | This transaction can only be done by mail at this time. RMV Attention: Title Department PO BOX 55889 Boston, MA 02205-5889 |
| Correct a Title | This transaction can only be done by mailing your application to: RMV Attention: Title Department PO BOX 55885 Boston, MA 02205-5889 |
B2B locations process bulk transactions for auto dealers and insurance agents, including new registration and titles, registration transfers and renewals, address changes, and cancellations. Visit the RMV’s dedicated B2B page for more information.
AAA Members
If you are a AAA member, an appointment is required for all RMV transactions at all AAA locations.
AAA members can process the following RMV-related transactions at AAA locations throughout Massachusetts:
• Renew your Passenger (class D) and/or Motorcycle (class M) driver's license
• Replace your driver's license
• Renew your Massachusetts Identification (Mass ID) card
• Replace your Mass ID
• Start your Passenger (class D) or Motorcycle (class M) learner's permit application
• Renew most vehicle registrations
• Replace most vehicle registrations
• Transfer your registration (limited)
• Replace most vehicle titles
To book an appointment at your local AAA office for any of the service listed above, visit https://northeast.aaa.com/automotive/registry-services/massachusetts.html
Video: WFMA short video
Skip this video WFMA short video .Informational Webpages
Read our online pages for more information and faster service. These pages provide answers to many RMV questions related to:
Common Online Transactions
Read our online guides for more information and faster service. Our online guides provide answers to many RMV questions related to:
Processing Times
Below is a list of the most common transactions, expected time frame for processing, and contact information if it is beyond the stated time frame.
Please note, due to mailing delays with the U.S Postal Service, it is taking longer than usual for customers to receive their credentials in the mail.
| Transaction/Credential | Approximate Processing Time | Who do I contact if it’s been longer than timeframe stated? |
|---|---|---|
| Get an appointment for a road test | 45-60 days | Appointments are opened throughout the day so if you cannot find a time slot, please try again later. |
| Get an appointment at a Service Center | 14 days | Appointments are opened throughout the day so if you cannot find a time slot, please try again later. |
| Receive my plates in mail (have a temporary plate) | 20 - 22 business days | 857- 368-8031 Reminder: visit Mass.Gov/RMV’s Online Service Center to extend your temporary plate if you do not receive the physical plate(s) by the 20th day. |
Receive duplicate title (no lien)
|
| 857-368-8050 |
Receive an Amended Title-Lien
|
| 857-368-8050 |
Receive renewed registration
|
| 857-368-8000 |
Receive duplicate registration
| 7 - 10 business days | 857-368-8000 |
| Receive a response to my online DL/ID renewal issue | 10 – 14 business days If you have not received your credential after 30 days, contact the RMV | 857 368 8110 |
Renew my professional credential:
|
| 1. 857 368 8110 3. 857-368-7310 |
Contact Us
If you have a question that you have not found an answer to, you can reach us by submitting our contact form.
Please note that this channel can not assist with suspension or reinstatement inquiries. For suspension-related inquiries, please call 857-368-8200.
For questions or to report a problem, please complete our Customer Contact form.