Ask the RMV

By using the search tool on the RMV website, you can quickly and easily find RMV content related to your RMV inquiry or service transaction. You may also check out a full list of what the RMV offers to find what you need.

Need information specific to your RMV account? Access your MyRMV profile view the details and available online service transactions. You can choose from a range of license and vehicle service transactions. Go online to start your transaction OR find out if you have to visit an RMV service center to complete your transaction. (Skip the line, go online!)

RMV COVID-19 Information

Due to the recent activity surrounding COVID 19 (Corona Virus), the Massachusetts RMV has taken measures to reduce customer visits in our Service Centers and AAA offices. Refer to the RMV's COVID-19 page or review our FAQs for more information.

Processing Times

During the State of Emergency, there may be delays in processing certain transactions. Below is a list of the most common transactions, expected time frame for processing, and contact information if it is beyond the stated time frame.

Please note, due to mailing delays with the U.S Postal Service, it is taking longer than usual for customers to receive their credentials in the mail.

Transaction/Credential	Approximate Processing Time	Who do I contact if it’s been longer than timeframe stated?
Get an appointment for a road test	60 days	Appointments are opened throughout the day so if you cannot find a time slot, please try again later.
Get an appointment at a Service Center	14 days	Appointments are opened throughout the day so if you cannot find a time slot, please try again later.
Receive my plates in mail (have a temporary plate)	20 - 22 business days	857- 368-8031 Reminder: visit Mass.Gov/RMV’s Online Service Center to extend your temporary plate if you do not receive the physical plate(s) by the 20th day.
Receive my registration/plates dropped off at an RMV Drop Off Center	At least 4 business days	Email us at [e-mail]
Receive duplicate title (no lien) Mail Online	20 – 22 business days 7 - 10 business days	857-368-8000
Receive an Amended Title-Lien   Mail ELT	15-22 business days 1 business day	857-368-8000
Receive renewed registration Mail Online	14 business days 7 - 10 business days	857-368-8000
Receive duplicate registration By phone Online	7 - 10 business days	857-368-8000
Receive a response to my online DL/ID renewal issue	7 – 10 business days	857 368 8110
Renew my professional credential: Professional Driving Instructor or School License Inspector License or Inspection Station License School Pupil or School Bus Driver Certificate	7 – 10 business days 3 - 5 business days 3 - 5 business days	1. 857 368 8110 2. 857-368-7310 3. 857-368-7310

Renew Online Now, Get a Free REAL ID Later

On March 23rd, the federal government announced a revised REAL ID compliance deadline of October 1, 2021.

Customers who renew for a 'standard' Massachusetts driver's license or ID card online between June 12 and when the State of Emergency is lifted, will be able to upgrade to a REAL ID if they need it in 2021 at no additional charge. The cost of a license or ID renewal is $50 for a 'standard' or REAL ID, while the amendment or upgrade fee waived by an Executive Order is $25.

Informational Webpages

Read our online pages for more information and faster service. These pages provide answers to many RMV questions related to:

• RMV COVID Information
• State of Emergency Extensions
• Senior Hours/Days for License/ID Renewal
• Update Your myRMV Account
• Online Learner's Permit Exams
• Road Tests
• Driver's Licenses and IDs
• Registration/Title and Plates
• Suspension Hearings Information

Common Online Transactions

Read our online guides for more information and faster service. Our online guides provide answers to many RMV questions related to:

• Access your profile
• Make or cancel a reservation
• Schedule a road test
• Renew your registration
• Renew your license
• Cancel your registration
• Pay a citation

RMV Service Centers and AAA Branches

RMV Service Centers

The RMV has a strict no walk-in policy at its Service Centers open to the general public. Reservations are available only for certain necessary and required in-person transactions that cannot be completed online, by phone, or by mail.

If you need to complete an in-person transaction, you are required to make or cancel a reservation online.

The RMV has dedicated Registration Drop Off Centers. These Registration Drop Off Centers will be dedicated to performing a number of vehicle-based registration and title services for both commercial and individual customer transactions on a drop-off only basis. Customers choosing this option will be able to drop-off appropriate paperwork for processing within 4 business days. 

If it has been more than 4 business days and there is not an email in your “SPAM” or “JUNK” folders, please send an email to [e-mail] to check the status of your transaction.

AAA Members

AAA members must make an online reservation. Appointments can be made up to two weeks in advance. Visit aaa.com/appointments to schedule your visit or visit RMV Services at AAA for a list of services AAA offers.

Contact Us

If you have a question that you have not found an answer to, you can reach us by submitting our contact form.

Please note that this channel can not assist with suspension or reinstatement inquiries. For suspension-related inquiries, please call 857-368-8200.

For questions or to report a problem, please complete our Customer Contact form.