Massachusetts Department of Transportation (MassDOT) FY18 data-driven performance

Learn how MassDOT uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, MassDOT has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

MassDOT's Fiscal Year 2018 performance

Highway Division

FY18 Metric	FY18 Target	FY18 Performance
% of interstate roads rated in 'poor' condition	less than 5% of both interstate and non-interstate roads rated in poor condition	2.3% (FY16)
% of non-interstate roads rated in 'poor' condition	less than 12.6% of both interstate and non-interstate roads rated in poor condition	14.6% (FY16)

Registry of Motor Vehicles 

FY18 Metric	FY18 Target	FY18 Performance
% of customers waiting less than 30 minutes at a branch	80% under 30 minutes or less, with less than 10% waiting over an hour	72% under 30 minutes or less; 8% waiting over an hour

MBTA

FY18 Metric	FY18 Target	FY18 Performance
Commuter Rail On-Time performance	All service: 92% (adjusted) with no line below 90% for any given month	All Service: 92.8% (adjusted); Haverhill - 4 months below 90%; Fitchburg - 1 month below 90%; Worcester/Framingham - 4 months below 90%
Red Line On-Time performance	90%	92%
Orange Line On-Time performance	90%	92%
Green Line On-Time performance	90%	78%
Blue Line On-Time performance	90%	95%
Bus Line On-Time performance	90%	67%