Massachusetts Department of Transportation (MassDOT) FY20 data-driven performance

Learn how MassDOT uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, MassDOT has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they're performing on this page.

MassDOT's Fiscal Year 2020 performance

Highway Division

FY20 Metric	FY20 Target	FY20 Performance
% of interstate roads rated in 'poor' condition	less than 5% of both interstate and non-interstate roads rated in poor condition	3% interstate (FY19)
% of non-interstate roads rated in 'poor' condition	less than 12.6% of both interstate and non-interstate roads rated in poor condition	10% non-intersate (FY19)

Registry of Motor Vehicles

FY20 Metric	FY20 Target	FY20 Performance
% of customers waiting less than 30 minutes at a branch	80% under 30 minutes or less, with less than 3% waiting over an hour	87% under 30 minutes (FY19), 3% waiting over an hour (FY19)

MBTA

FY20 Metric	FY20 Target	FY20 Performance
Commuter Rail On-Time performance	All service: 90% (actual)	86%* (as of Dec 31, 2019)
Red Line On-Time performance	90%	89% (as of Dec 31, 2019)
Orange Line On-Time performance	90%	92% (as of Dec 31, 2019)
Green Line On-Time performance	90%	78% (as of Dec 31, 2019)
Blue Line On-Time performance	90%	95% (as of Dec 31, 2019)
Bus Line On-Time performance	75%	77% (as of Dec 31, 2019)